Customer Ratings & Reviews

I have always trusted Geek Squad Accidental Protection Plans. While the hope is that I don't need them, I am glad that they are there for when I do.

Having the Geek Squad 1-year Accidental Protection was the best investment I made. my backpack which was carrying my laptop got wet and it effected my laptop..i took it in for service and because the damage was beyond repair they gave me a gift card with the value of the laptop so I could purchase a new one

Very fast laptop - press the on button, put in my password and it’s up and running. This is the first time I’ve had a laptop with AMD chip. No problems so far although I do agree with other reviewers about the large charger-very large compared to other chargers of the same type of device.

[Employee of bestbuy] “Expert help, fast service—Geek Squad is unbeatable!”

When i had an issue they took care of me, no problem. The computer came back damaged and then they took care of it again.

Robert of the geek squad unlocked my Microsoft account for me. Afterwards I asked about purchasing insurance for my new computer, and he got on that right away. I then got a discount for being a geek squad member. Robert did an excellent job managing the others waiting for their appointments.

The quality of this laptop is great. I was skeptical at first when purchasing but after using it, I must admit that it is above my expectations!! Affordable and reliable!!

Bought for 7 year old grandson so why i hope we never need to use warrenty,halpy we have ut

Connect to my device it's part of my business information my web

I haven't had to use to use my protection plan yet, however, it seems to be very comprehensive which is always reassuring when you are trying to protect such an expensive product as a laptop. I will say that it is a bit pricey, so this will certainly jack up the price of your product purchase if you are buying the product and protection plan together. Overall though, it is well worth the buy.

Geek Squad protection plan is great. I bought it after having trouble with my computer at the suggestion of the Geek Squad employee. I think his name was Matthew. He got it for me and fixed what was wrong with my computer. It is a great deal as it applies to all my computers and my phone. I got great service.

When you have an upscale laptop, accidental damage becomes a concern. This protection policy eases that concern. The ease of getting repair work at the local Best Buy is also a huge factor. I've had very good experiences with it and scheduling appointments online is very convenient.

Great insurance for my new daughter laptop. I hope to not use it anyway.

Haven’t had to use the geek squad for the Chromebook because it works seamlessly but geek squad is great.

a good option to extend the coverage period of Apple Care.

Havent had to use this yet, but i purchased it to buy for my new computer investment. I bought it based off of the benefits that was offered.

Extra protection is also a good thing, looking forward to using it.

I love the geek squad service protection, it is well worth the cost. I have had several items that had to be repaired or replaced and it worked out. The service I have received has been done in a timely manner and to my satisfaction.

I recommend this for anyone purchasing any electronic item or product that you may need technical support for. It always helps to have someone else's help when it comes to these things.

So far after 3 weeks there has been no need for Geek Squad service.