Customer Ratings & Reviews

Love the geek squad. They were able to completely fix my laptop after spilling a gallon of water on it. It has been three year since then, and my computer is still like brand new

We learned through the years that accidents happen and a spill can happen on our computer!! Also, we have had repairs needed for our previous HP. The screen became unplugged within the computer and Geek squad had to trouble shoot it.

Have not used yet. Heard they were really helpful. My dad used them all the time and they were always considerate of his age of 90 at the time.

Bought the plan for this computer as the last Lenovo packed up 17 days after I had bought it and had to replace it. Best Buy normally only allows returns during the first 14 days and said we would have to send the laptop back to Lenovo to have her fixed. Hope I don't have to use the service but have it if I do

I bought this protection on a just in case something happens, my sister has this aswell and i have seen how quickly they respond and are at yourt service., fixed her TV like new. I havent had to use it yet

It's nice to know i have the peace of mind of knowing i can take my product there if needed

Love my Geeks! Can't go wrong... You must absolutely purchase the Geek Squad with every Best Buy purchase you make. If you drop it if you break it they will be there for you; if you have a question, if you can 'can't work it they will be there for you, if you're buying something for a parent or for anyone who I like to call "tech-no - logical" you must buy the Geeks... To sum it up you must by the Geeks

I went in twice with a problem with my laptop. Both times the “geeks” took the time to answer my questions, explain to me and did not make me feel stupid. I really appreciated their help.

I'll hopefully won't have to use it anytime soon, but they were always very helpful in the past and did what they could to solve our problem(s).

This is a great and powerful 2-1 laptop that is very to use as a tablet. The pen works perfectly and that size of the screen makes it easy to carry and handle as a tablet. I recommend the product, I liked it so much that I bought another one for my other kid.

You buy anything decently priced please get this! Best money spent. Bought alienware and would never not buy this protection. You just never know when you will need it and get at least two years bc a lot doesnt happen in first year sometimes

Add Protection blessings, feel at ease. Great protection for you and your family.

Really honestly good for the price. the peace of mind alone is worth knowing that my computer will get fixed if it has any issues.

I’ve purchased this protection just in case something goes awry. Lo and behold I had to take my laptop in. I made an appointment online, although it was not as soon as I wanted it to be. However, when the time my appointment arrived, I was promptly received. The Geek Squad techs were professional, friendly, and informative.

Service was excellent. Representative was curtious and helpful.

I’ll always opt in for warranties now! My boyfriend’s Alienware laptop was junked out due to an issue with the motherboard. We purchased a comprehensive 3-year warranty that gave us store credit and allowed us to get a brand new Alienware. Best decision I made. The agents I communicated with were all so helpful through the service process.

Awesome!!! This is the greatest thing done sliced bread

Always happy customer when having to use this back up.

They were top-notch. Took the time to fix my computer right.

As our homes and lives become more and more technical and the products we use become more complicated, it is impossible to remember all the settings and features of each piece of equipment. At times some of this equipment doesn't like to play well together. It is nice to have someone who can be called to help figure out and fix the problem. Worth the peace of mind!