Customer Ratings & Reviews

Love how helpful Best tech team are so friendly and helpful aslo how they make sure how when leaving you are in complete understanding and happy with yours visit

They were very kind when i had to send in my laptop when the screen stopped working, but they deemed my laptop irreparable which was strange since it was 2 months old ( i didnt open it til christmas and only used it to submit forms for school, which i havent started yet so its hardly used) and was told it would be processed as a junk out and i would get a trade in. I asked if that meant i would be getting a new laptop to replace that one, They said yes. I get to the store and they return me store credit for the device, not even the full quantity but quite close. But that is not enough to even purchase the exact same device or one i deem of equal quality as I had purchased my device on cyber monday to save some money and now i ultimately have to spend more anyway.

Geek Squard protection is worth every dime. I have never had any issues that they haven't resolved. The peeps in Roanoke are awesome to work with. #GoGeekSquad

It truly depends on my purchase on whether I buy the service plan. Whatever it is though, Geek squad members are pretty good with their assistance.

This geek squad protection will work great for me it’ll be great for my children because they’re always moving the computer around to go to various places in the house so it is nice to have a protection plan that I know when something happens I can get the laptop replace

It was fast. Sent out laptop for approval and got the pick up email in 2 day.

If you ever have an accident with your electronics and you do not have geek squad you will kick yourself. The price of protection can be a problem after you plunked down a bunch for your device however when/if something happens you will not regret it.

I'll hopefully won't have to use it anytime soon, but they were always very helpful in the past and did what they could to solve our problem(s).

It is great that I really don't have to worry about anything taking my computer anywhere i want to go and if anything happens to it accidentally it is covered which is a huge life saver..... This company is one of the few i always will get the protection plan.

Have not used yet. Heard they were really helpful. My dad used them all the time and they were always considerate of his age of 90 at the time.

dont realy know yet have not used it yet and hope i never have to but good to have just in case

It is grate to have Greek because if I brake something I know they will have my back and be on my side so I have no worry’s at all of losing or braking my stuff Worth my money

What a added piece of assurance and somewhat peace of mind. My husband eats, drink and sleeps on our laptop. Crumbs and other debris is on the desk constantly or until I clean up the area. So this …somewhat adds a little a peace of mind of protection.

Love my computer and the manager at geek squad was super helpful! Another employee had failed to send my computer in to be fixed but manager Austin took care of me like family!

My brother spilled juice on my laptop and geek squad did the best they could to fix it thanks to geek squad.If I didn’t have geek squad I would’ve had to buy a whole new laptop.

I went to Best Buy because I cannot retrieve my laptop product key and the Geek Squad member Dani is helpful and courteous.

I havent had to use it on this laptop yet. But, i have used the warrant for a cracked screen on another laptop i purshased in September. It had a cracked screen i was very satisfied with the results.

Always better to be safe with your gear. So happy I got this. My last mac brokedown and it had no protection so all the money was last had to buy a new one.

They are always do helpful and quick to respond or assist.

It is very important that u get all the protection u can buy unfortunately that is were electronics is now a days.