Customer Ratings & Reviews

I always like to get these you never know what's going to happen with these products and it is better to be prepared especially when you have children. Over the years it has been beneficial to have this especially when something stops working or needed to be repaired.

I always like to get these you never know what's going to happen with these products and it is better to be prepared especially when you have children. Over the years it has been beneficial to have this especially when something stops working or needed to be repaired.

I was able to get a free replacement laptop on the 3rd anniversary of the warranty. Can't beat that!! I always get extended warranties on my cars as well, and i must say this turned out just fine! For an expensive laptop, this is the way to go.

While I have not had to use the geek squad on this purchase I have used them quite a bit in the past and their services are great. The only thing I would change is the appointments as they don't always keep to the schedule.

I’ve always found the Geek Squad to be knowledgeable and approachable.

Buying this 3 year accident protection plan is a game changer and it will protect my purchased electronic device

So glad I chose geek squad protection. It really came in handy after about 9 months. Laptop was having issues and geek squad is so easy to deal with. They handled all my issues quickly and got our computer working again quickly. I would recommend it for sure.

I’ve never had issue when product had issue… they either replace or fix no problem

Great product and Hopefully I never have to use it.

Thank goodness there is extra insurance offered when I bought my laptop. I had a situation that it fell in the floor and cracked the lid and hinge. Because I had insurance geek squad repaired it for free and the process was simple. Customer service was very helpful and I received updates to my email in status. Thank you best buy

Computer was defective and the screen would not come on. The laptop was purchased 1 month prior. But the geek squad was able to get this sent out and repairs very quickly

Very good service! Had to have my screen replaced twice and got it back in less than a week both times. Very friendly and understanding!

It’s good to have , I always purchase insurance anytime I buy electronics from any place. But Best Buy geek squad is good until it’s not, meaning when you run into a issue that’s not covered

This laptop is WESOME. I am so glad the sales guy recommended this one. It does everything we need it too and we didnt have to go over budget to get a great laptop.

I have been with Geek Squad in the past and have purchased a 3 year protection plan in the past as well. My last purchase with Geek Squad was actually today (December 31, 2021) and needless to say, it was worth it in the past and still is.

I haven’t had to use this service yet but I feel comfortable knowing that I have this resource. I am in a Paramedic program online and my computer has to work or I can’t do schoolwork and if I get behind, I get dropped from program, so this is a nice insurance for me.

If and when you have purchased an electronic more than $200.00 worth, it would be wise to buy an insurance along with it for at least the 1st year or so. Especially when you're clumsy. Trust Best Buy when they ask you. They have ESP they can sense youre clumsy.

The return time for my laptop replacement for a broken screen was a bit far out at 3 weeks but I was glad I had it when I accidently dropped my new laptop.

The Geek Squad person spent way more time than allotted helping to setup my new CoPilot Plus PC. Great Job.

Awesome service. I arrived quite early for my appt and Caleb handled my issued quickly and effectively and explained everything well to me. Thank you so much!! You rock Caleb!