Customer Ratings & Reviews

I always receive great service from them. You can tell the workers really care.

I recently had the pleasure of utilizing Geek Squad's laptop repair service, and I must say, I am thoroughly impressed with their expertise and professionalism. My laptop had been experiencing persistent performance issues, making it difficult for me to carry out my daily tasks efficiently. Upon contacting Geek Squad, they promptly scheduled an appointment for me and handled the entire repair process seamlessly. From the moment I dropped off my laptop, I was met with a team of knowledgeable technicians who carefully listened to my concerns and provided a clear explanation of the potential problems and the steps they would take to resolve them. Their customer service was outstanding, making me feel at ease and confident in their capabilities. The repair process itself was executed swiftly and with precision. Geek Squad effectively diagnosed and repaired the hardware and software issues plaguing my laptop, bringing it back to optimal performance. The speed and efficiency with which they addressed the problems were truly commendable, saving me both time and hassle. Furthermore, Geek Squad went the extra mile to ensure I fully understood the repairs made and offered valuable recommendations to prevent future issues. Their commitment to customer satisfaction was evident throughout the entire experience. Overall, I highly recommend Geek Squad for anyone in need of expert laptop repair services. Their professionalism, technical proficiency, and dedication to customer satisfaction make them a top choice for resolving any electronic device-related concerns. I am grateful for their exceptional service and will undoubtedly turn to them for any future technical needs.

I cannot provide enough praise for the Geek Squad at Warwick RI under the leadership of Corrine. She is amazing. The team is knowledgeable friendly and professional They made the post process of buying a new laptop and setup etc a stress free experience. Highly recommend the services they provide. Well worth the cost!

Thank you very much for your help. The laptop belonged to my little boy because it goes to school and that's why I got it customer service it was excellent talking to my son. I really appreciate you guys. Your help did a great job.

Knowing I have geek squad protection, gives me peace of mind

I didn’t end up using because my laptop was in good condition and I had now issues with my computer it’s still works great.

This is a high quality laptop, decent battery life, beautiful screen and exudes high status. The sound is clear, the ports are sufficient. WIFI and bluetooth don't drop or provide issues. Ideally , more customization should be offered with "My ASUS" center, but they do a decent job. Asus makes quality products, but you really want to purchase a warranty with Best buy. Gamer's Nexus has performed the video's and Best Buy's warranty is something I've had to use in the past and have full confidence in. Between BB and Dell, they both have great warranties, you pay for them, but they're reliable. However, Dell's offerings in terms of laptops are limited bios that limit users so you never really feel like you own the product. I've used enough of their products to know, but overall Asus is nice, but do not trust them. Thus 4/5 despite being a 5/5 product. Time will tell, but if something goes wrong I know I can trust best buy.

After enrollment with geek squad, i thinks this was what doing, i will forever be greatful to this great team of young mind for setting the pace.

Have had this for 4 years love it so much I just wish extending the protection plan wasn’t so expensive

My kid is going to college, and a 4-year plan where I don't have to worry about panicky freakouts over a broken laptop is a nice piece of mind.

got 3 kids, would recommend this for anyone who also has kids or takes their electronics out in general, they fix it with $0 deducible, unlike the best total care where they charge you a small amount to fix product

Didn't use but was nice to know it was there in case something did happen

The agents helped me in a timely manner. They were very helpful and even provided me with store credit to repurchase my laptop due to the problem it had. The new computer is working wonderfully. I really liked how efficient the agents were.

Haven't had to use it yet, thank goodness but it's super comforting to know it's there! I have a Yorkie that thinks getting on the table is AWESOME! Unfortunately, he is also totally oblivious to knocking over drinks or anything else he feel like is in his 'way'.

If you are as clumsy as me, this product is FOR YOU! As a student, I am always find myself multitasking which can lead to expensive mistakes likes spillages. This product takes my mind off those worries as i know my equipment is protected.

I think that this was the best service I've ever received in this kind of transaction. My laptop had a catastrophic accident. Geeks managed to transfer all my data, even emails to their system and restore it to the new machine without a single issue. The repair was not possible but I was kept informed of what was happening, and able to make a choice of a new laptop in a reasonable time(30 days) I was given excellent support in making my decision -- good understanding of my needs, absolutely no hint of sexism or agism involved. I dealt with about 6 different Geeks and every one of them was helpful and supportive. Have already recommended the service to several people.

Spilt water my laptop and Geek Squad promtly sent it off to repair. Unfortunately it took over a week for them to determine it couldn't be repaired. Good: I got store credit in full Needs improvement: 1. I had to continually track, never got notofications of status changes, 2. I could only go back to the BB Geek Squad location it was dropped off at to finish the process. Which is a huge pain when traveling for work and had no time for the 24-48 process of getting an "exception" from BB. Even more disapointing is the squad members needed prompting even when i scheduled an appointment to close the case.

You never know what could go wrong so if the worst is some drop or spill or manufacturing error then atleast you know you’re covered ! 100% recommend especially for your pricey purchases!

I love the geek squad service. they are so helpful and fast. I add this with bigger purchases to insure my products against damage. I returned a product that got damaged before and it was so easy no hassle so I make sure to add this every time now.

Thank goodness for Geek Squad! I can't remember how many times I've said that to myself after an unexpected break, drop, tear, or malfunction...but it's too many to count! They've saved me and my devices lives time and time again. I currently have the three year protection plan on my 2.5 y/o laptop, whose screen just broke a few weeks ago - and I'm so relieved I chose to purchase it back then. There is nothing worse than having a damaged product you love, with no way to repair or replace it. And no matter how safely you protect your things, or tell yourself nothing bad will happen to a brand new device...accidents just happen. I highly recommend purchasing some form of Geek Squad protection plan along with basically any product that you care an inkling about. I've regretted some purchases over the years, but never Geek Squad! While the pros are straightforward, and listed right on the site, one thing I still like to point out is that Geek Squad can be carried onto the next owner - so even if the device you purchased it for eventually gets regifted or becomes a hand-me-down, the protection plan gets carried down with it. Pretty neat! So yeah. It's just an essential thing to have...especially for someone like me, who thinks of their devices like their children (lol!)