Customer Ratings & Reviews

Haven't had to use it yet but knowing it is there for everything it covers is excellent. Great peace of mind knowing this coverage plan is there in the event anything were to happen to the device, especially since it is owned by my teenager.

I needed some help with my screen dying and they fixed the issue

My little cousin comes over faithfully and uses my lab top! She says it works perfectly and she is always downloading and adding software! It stays bug free w/all my anti-viruses! Love it….!

I love chrome books this is my third one. I’ve been using chrome books for over 20 yrs. The as not yet failed me just right for me on the go and at home.

I'm glad I picked a great protection plan, you never know what would happen. Best Buy workers are great explaining the protection plans and is affordable.

This purchase was a good one and easy to decide. I was able to look and see wht i was buying after all my researching

Expensive protection needed for non technical types who don't have light touch with electronic equipment. Long term college protection planning. Doesn't cover software only hardware physical damage. Doesn't carry over to new computer even with two years left on the plan after older computer couldn't be repaired, sucks

Good nice customer service very friendly and attentive

It's nice to know i have the peace of mind of knowing i can take my product there if needed

This has to be one of the best protection plans. Geeksquad always takes care of your device. Service is usually fast and professional. I still recommend that you check your product before you leave the store and make sure the service is done right. I highly recommend Geeksquad protection, accidents happens as life happens.

Geek squad is so helpful they are able to assist when problems occur with devices. They also explain how to utilize products you have brought or are considering purchasing. I also enjoy their quick repair, and easy scheduling.

Always does good and fast work! Tried to explain everything easily.

I am very excited to have a computer that is protected by Best Buy's excellent service. I am giving it a 4 star rating due to the fact that Amazon offers the same protection but for a considerable amount less. I have not used Amazon, but I'm hoping to have a better turnout at Best Buy since they have a brick and mortar store to easily get to instead of mailing in your computer to Amazon.

Agent looked at my dieing laptop and made great recommendations

I have not used this service for the new Chromebook, but I also have the same plan for my 2-year old laptop. Geek Squad replaced cracked screen last year and a bad power port on the laptop this year under the plan.

I feel better knowing I have the Geek Squad there for protection.

Best Investment ever! Spilled tea over my computer and they were able to refund the full amount the computer ( I actually bought it on sale and they refunded the full non-sale amount since it was no longer on sale) Can't recommend this enough!

Great Laptop had it for almost 2 yrs now it still runs like new

The agent in Best Buy was able to examine my new laptop and get it up and running smoothly again. Operating system is as good as new. This added coverage plan is a great way to product your investment.

Best warranty to purchase, most stuff i do add the warranty