Customer Ratings & Reviews

Bought the 5 year plan easy purchase. Good TV yeah

Great TV and picture! Makes watching sports and movies a different experience.

Agents set up my new tv. However, it was frustrating getting them to come to my house. Miscommunications happened several times. But, overall, techs were very knowledgeable and helpful with my questions.

I never buy anything with out the warranty it always pays for itself later on.

I have not used this for my purchase recently, thoigh i will say my previous experiences with Geek Squad was useful to me.

I just purchased this warranty and so far I haven't had to use it (thank goodness)! In the past, I have had this warranty and this warranty does far exceeds my expectations and Best Buy stand by their warranty 100%.

Store manager didn't know how the warranty worked and the sales team was confused, but the phone customer support team was great and made sure I didn't waste my money. Best Buy needs to hire their team back in greater numbers to cut down the wait time, especially at the Geek Squad.

A. They didnt laugh at us when we needed their hlep because we couldnt open the remote to put the batteries in B. Professional and knowledgeable

Many of my friends tell me it’s a waste of money to buy the extended warranty. I disagree. I had had issues at the 4 year mark and they replaced the item then all I had to do is buy another 5 year warranty. The piece of mind makes it worth it for me. Best Buy has a great geek squad

Geek Squad and Total Tech with Best Buy are a must have. I have had Geek Squad provide the following services: desktop/laptop setup, laptap "wiping", laptop key board replacement, Virus cleanup, and troubleshooting. You should not pass on the support packages.

It’s a must to have the Geek Squad protect and repair any of your items! It’s definitely worth it!

They have never let me down! My TV that was less than a year old broke down and I sent it in to get repaired, when it couldn't be repaired they offered to replace it with a newer model or a gift card for the amount I paid for it. I opted for the gift card and was able to purchase a larger TV and only paid the difference! Always happy with them!

LG 65” OLED 5 year extended warranty for $300 when TV cost $1333 on sale and geek squad installed for $200. Great service guys installation with two Apple TVs also on sale

I had a previous 5 year warranty on my old TV. The picture went bad 1 month before the warranty expired. I was handled professionally all the way. New TV, installation and programming of my universal remote, everything for free. Great warranty.

Los instaladores son detallistas y perfeccionistas con su instalación dejaron todo de show

Good insurance for a tv. Come out and repair or replace. Didn’t like that it was double the cost of TV protection that was on $200 less than

Quick service. Great Product and price. I love LG ...the TV was easy to set up and the sound and picture are great.

Great warranty Best Buy is the best definitely recommend it to everyone

Great service. Had previously purchased on my 3 year old tv which Geek Squad could not repair. Offered a new tv to replace the old tv at no extra cost. Needless to say as the previous 5 year warranty was on the old tv, I purchased a new 5 year warranty on my new tv.

The service was excellent experience technician did a great job on time great customer service