Customer Ratings & Reviews

Great Protection Plan for a good price for my device.

They are awesome ! Took my iPhone in there and they fixed it. I was having trouble with reception in my house. !! They put it on wifi calling.

So worth the added investment I am replacing a 65" TV that was previously covered by an extended warranty,I normally never buy them but luckily I did. The TV picture started to fail and after 4 years it was still covered under the extended warranty although I admit the process took time they reimbursed me for the original full purchase price.

Television has an awesome picture and the functionality of the Roku platform is seamless. The image is crystal clear and the sound works great.

Best Buy has the best in damage protection. If I've ever had an issue they either fix, replace or refund. THAT'S why i always buy the piercing plans from them on my expensive items.

good tv didn't put it together left the box didn't do anything

So happy with the Geek Squad! I have had them come to my house a few different times in the past years. Very helpful and courteous!! Highly recommend!!

Awesome customer service, made purchasing the tv so easy and quick!

No review nothing to say pleasure dont as me ha my use the stevice

I thought when I had it delivered they would set it up, but they can’t. I did it, wasn’t too bad. This TV was delivered because I had purchased a Insignia 55”, and thank goodness the 5 year extend warranty. It broke. Went black after one year. I haven’t had this TV a month, so far so good. Ask me in a year or two.

I purchased the accidental Geek Squad Protection to protect my devices as if I were protecting my financial investments. The Geek Squad Protection plan implements guidelines that serve as all around security blanket for my purchases. The plan covers a reasonable number of causes and cases that would need to be serviced.

Get the 5 Year warranty because Best buy back's it up 100 percent any problems get a new one or a different one for the same price.....

bought 65" insignia 4k tv in july - hdmi ports (all 3) failed in mid november - purchased 4 year geek squad svc contract - contacted geek squad service - 4 separate chat sessions, and 1 telephone call later, they have yet to have the repair person come to my home to put a new motherboard in my tv - it is not even scheduled!! on the telephone call this morning, their rep said they did not even have a repair person in this area (syracuse, ny), to service tv's. they took my money for the contract but can't even provide the service!! buyers beware of this tactic - service is not part of their dna!!!

I always make sure to get the Geek Squad Protection so that I am covered for any issues with any TV or Item I purchase at Best Buy

Purchasing a new Smart TV introduced me to the world of the Geek Squad! My first Geek rep set up my TV and explained all the info. It was as if the TV manual came to life. He was a professional and made sure we understood all of the details of the TV. He was a credit to Best Buy's reputation!

Love it and it was a great buy sounds amazing! Recommend

I really don't have a basis to rate this yet as I haven't needed to use it and honestly hope I don't ever have to but am glad to have the protection if I need it.

I would recommend getting the 5 warranty with any of the newer products over $200.00. The last 5 TVs purchased, had failures between the two and three-year mark. Since I purchased a 42 inch TV the GeekSquad came out to the house but wasn't able to repair it, so I exchanged it for a better one.

This service is great because you don’t know when you could need to use it! I bought a TV and my son damaged the TV control and I had to use this guarantee.

Take computer, mobiles, or report tv issues. They are knowledgeable about technology. Very happy with their services