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96%of customers recommend this product.

Customer Ratings & Reviews

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    • Brand Response


      March 23, 2017

      Hello Neal,

      We don't like to hear stories like this in regards to any customer interaction, let alone that family members are affected. Depending on the storage conditions of the unit before delivery, the amount of time can vary regarding the cool down period. If a unit is still not cool after being in operation by the next day, the Geek Squad should be able to see about finding a quick repair solution or replacing it. I am sorry for the trouble you and your mother had to go through with this.