You're excited to buy a new refrigerator or freezer — now, make sure to protect it. Geek Squad® Protection enhances your manufacturer warranty and gives you extended coverage when the warranty ends.Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't (like failure due to a power surge).If something goes wrong after the manufacturer warranty ends, rest easy; you won't be stuck with a huge repair bill. Geek Squad Protection has your back and will take care of any covered repairs or replacement of your product.*
We make house calls.
We'll come to your home if your refrigerator or large freezer needs a repair. In some cases, we may have to replace your product.*
You'll never pay for parts and labor.
We take care of 100% of the costs of parts and labor for covered repairs, with no hidden fees. In some cases, we may have to replace your product.*
We'll cover up to $300 in spoiled food and medication (per event).
If your product has a mechanical breakdown, we'll cover spoilage up to $300 per event. Spoilage due to power outage is not covered. (For plans purchased on or after 3/1/2020.)
If there's failure from normal wear and tear, we'll repair it or replace your product.*
This could be a problem with an internal part or manufacturing. It could also be caused by dust, internal heat or humidity. Accidental damage not included.
If your refrigerator or freezer isn't working because of a power surge, we'll fix or replace it.*
If there's a power surge or fluctuation that damages your product, we'll make things right. This includes a surge caused by a lightning strike.
We'll reinstall your product.
After we resolve what’s wrong with your refrigerator or freezer, we'll reinstall it if we originally installed it.
You can transfer your Geek Squad Protection.
When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 to transfer.
When something goes wrong, we're always here to help.
Visit your local Best Buy store to start a claim, or call us at 1-800-433-5778 to ask questions about your plan.
*For some appliance products, we have limited access to replacement parts. Due to these complexities, we will skip any repair efforts and replace or reimburse you for your broken item.
*Brands include but are not limited to Viking, Wolf, Thermador, Sub-Zero, Miele and JennAir.
These are the latest benefits that apply to new purchases. Refer to the terms and conditions from your date of purchase for a complete description of coverage and exclusions.
AIG WarrantyGuard, Inc. is the Obligor and Administrator of the coverage under this plan.
TERMS AND CONDITIONS URL:
terms and conditions
The warranty said 100% cover the parts and labor, but when our fridge broke down and need to replace the compressor, the technician said only the part is covered, we still need to pay the labor fee. And all our food in the fridge and freezer are spoiled after waiting for the technician for 5 days.
A:AnswerHi Becky. Thanks for your great question. Upon purchase of the product and protection, the 3 year protection activates right there. If at any time we needed to use your plan, we can access it by looking up your account information. There's nothing that you need to do for it at this point. So you can have peace of mind in case something goes wrong. Please let us know if you have any further questions regarding this by calling (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerAfter delivery, I was emailed a "link" to see my "Geek coverage". I did not receive any paperwork about the maintenance agreement at the store when I made my purchase. Don't know if this helps??
A:AnswerDefinitely not through Geek Squad as their coverage does NOT include anything cosmetic.
Furthermore, if the product is still under MFG warranty, having geek squad come out to look at the unit will result in a service fee.
Reread your contract.
Maybe if you contact the manufacturer you might get some help...