Customer Ratings & Reviews

Best thing to have if anything goes wrongnyou go to Best Buy and there Geek squad is there to help you with any problem that arises.

I have SurfaceBook, and since they are expensive to repair. I had this protection. I had to use it once for this device (and once for the previous one). It was amazing. Worth it if you have a pricy device you can't afford to fix it.

I have used the Geeek Squad additional coverage a few times. It has been easy and if the item could not be repaired it was replaced. I have experienced no problems.

Geek squad is amazing they go above and beyond for their people.. love there services

I got a great deal on a Laptop! It has been a long time since I set up a new computer so I had the Geek Squad do it for me. They were right there at Best Buy and did a wonderful job. Thank you Geeks and Best Buy! I know I will get any help I need and you are just ten minute away.

Warranty works great, but disappointed when the cracked laptop screen could not be replaced and we received a store credit, which would have been fine, except to replace the laptop with the same spec was now $400 more for the laptop and more expensive to repurchase the coverage.

Absolutely the best purchase I have ever made. It was so easy to use. The Geek Squad teem was amazing. I will always buy a warranty!

I have only had to use the geek squad service a couple of times and they are very helpful, friendly and knowledgeable

I didn't actually need to use this but I wish I could because I kneeled on my computer and now I can't use my geek squad thing.

Good service good product not problem at all. Thanks

The protection price is good for what it's worth and I can rest assured knowing I don't need to worry about accidents.

I took 2yr plan. Hopefully don't have to use. I do think it was reasonably priced for warranty. I usually don't purchase the extra warranty, but was told by someone they had good experience when they had to use the warranty.

This is a must have. Saved my life! Had an accident and they sent it to be fixed with no extra cost. Couldn't be happier.

I had purchased a lot of electronic devices through Best Buy and I always believed in them and the services they provided. But a year ago I purchased this computer and everything was ok until the 11th month after my purchased. The computer started acting crazy and it was not responsive at all. I took it to the closest Best Buy and Geek Squad agent checked it out. They told me "they were going to check". The same night they called me back saying the computer have nothing. Next day I went and showed the agent the many videos I took of the computer. They told me they will send it out. Well, I wait 4 weeks,( just enough time for my Geek Squad Protection to expire ), then they called me saying it was ready that it was a problem with the LCD and they have replaced, I do not know what is the relationship between display and system crashing and computer acting slow. So I took it home and tried to download a game and the computer is acting worst than ever. Well played geek squad, from now on I will purchase my devices elsewhere because I do not trust best buy services anymore. Do not purchase the Geek squad protection, they will take your money and do nothing when your device have a problem!!!

I haven't used this coverage yet, but in my past experiences with using it I have had positive results. The Geek squad guys are really good with what they do. They always offer great customer service and a quick turn around on fixing all devices

Geek Squad has always been there to help me whenever I called them They have been very thorough and explained the problem Definitely recommend

A very wise choice. As a student accidents do happen and you need to have a plan that takes care of out-of-pocket costs. Protection plans have helped me in the past when I had to replace my battery.

The 2-Year Accidental Geek Squad Protection plan a must have if you bought an expensive item like a laptop or TV. It covers a lot of things that could happen in a home with kids. No way I was not going to buy the protection.

Peace of mind. No worries. Must have with expensive purchase. Highly recommended

I am supper excited about the plan and what all it covers, highly recommend it! A mom with kids or fur babies!!