Customer Ratings & Reviews

I will not buy any electronics with out insurance anything can happen an best buy helps me get great coverage

Great service! I will definitely be buying my electronics from Best Buy!

Works great . Easy to set up and learn to use. Would buy again.

If you’re investing in an expensive item, I highly recommend the 4-Year Geek Squad Product Replacement plan. With how unpredictable electronics can be, having this coverage gives real peace of mind. The return and replacement process at Best Buy is straightforward, making it easy to get a replacement or store credit if something goes wrong. It’s a smart way to protect your purchase and avoid the hassle of complicated returns or manufacturer RMAs.

Walked in to replace a modem that stopped working with no issues

Geek squad is an amazingly awesome service. They helped fix my product

Boys recommend getting the warranties that they offer

[Employee of bestbuy] Great plan for 4 years! Even covers if my home suffers from a power shock and my router dies!

Highly recommend to buy the warranty cause you never know when you will need it and highly recommend they will remplaces it if anything goes wrong

The best company ever had no issues or anything with them please I recommend them I repeat please let them do the job for you thanks geek squad..

The guarantee that Best Buy offers gives me peace of mind on the large dollar purchases. You can count on the quality of the service

Best buy was quick to offer me a replacement and/or price for the small electronics that stopped working and there wasn't one in stock. be it a $25 item for $2000 item, I would strongly recommend buying the Geek Squad protection as this extends support after manufacturer's warranty. also, to use the plan is seamless, reserve an appointment online and you'll have a squad engineer help you resolve the issue.

Better to have it and not need it than need it and not have it. That pretty much sums it up. When I have purchased these warranties and never used them I was never upset but when I did not purchase them and needed them (like this morning when my expensive pair of Beats headphones broke)... yep, I am still crying.

Extended warranty worked great, on same day Geek squad solved my problem, by next day had my replacement.

It's a warranty so I'm not sure how to review it? But OK!

I still didn’t need , but i hope Words when need !!

Speed is great but somehow outside hacker able to access. I cannot seem to figure how to beat them from accessing. I have changed my WIFI SSID password and setup Network Access control. Homeshield security is installed as well.

We have already used them multiple times and they have been able to fix everything each time.

Love this service, and with frequent relocations due to employment, it has saved $$$ with mounting and removing the mounting of TVs. Geek Squad product has also been great with no hassle repairing or replacing items we've placed under warranty with purchase. At this point, the warranty is part of our purchase, as the service has been great. A definite must-have.

Only ran into two issues over the years. They honor their warranties !!