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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.8 out of 5 stars with 2459 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 2,459 reviews
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value worth the peace of mind if something goes wrong or out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must buy. They stand behind their products!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only ran into two issues over the years. They honor their warranties !!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extended warranty worked great, on same day Geek squad solved my problem, by next day had my replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have already used them multiple times and they have been able to fix everything each time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no brainer for busy moms

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a long time Best Buy loyalist, I highly recommend the geek squad plans. Peace of mind is priceless! We have tried to go without a plan before and it was terrible idea! better value than total tech too,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TPLink Deco Mesh BE110000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed is great but somehow outside hacker able to access. I cannot seem to figure how to beat them from accessing. I have changed my WIFI SSID password and setup Network Access control. Homeshield security is installed as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Starlink Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to get with support and get my starlink up and going in no time. Polite the whole time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use the warranty, and hopefully I won't have to, but I'm glad to know for 4 years if anything happens, I'm covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use the warranty, and hopefully I won't have to, but I'm glad to know for 4 years if anything happens, I'm covered.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great program to have when buying this type of equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad repaired my atv at home. They took care of everything. All I had to to was open the door and they did the rest! Fast too!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the replacement\ membership to our new modem. This saved us money up front and also will have the replacement policy if need.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection for any expensive device is worth it period. Dont over think it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service with the best buy team you can't go wrong

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Get the service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always has a great service package, so you should always get it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it for sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better to have it and not need it than need it and not have it. That pretty much sums it up. When I have purchased these warranties and never used them I was never upset but when I did not purchase them and needed them (like this morning when my expensive pair of Beats headphones broke)... yep, I am still crying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    got replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy was quick to offer me a replacement and/or price for the small electronics that stopped working and there wasn't one in stock. be it a $25 item for $2000 item, I would strongly recommend buying the Geek Squad protection as this extends support after manufacturer's warranty. also, to use the plan is seamless, reserve an appointment online and you'll have a squad engineer help you resolve the issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have A+++++++++++++++++++++++++++++++++++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the ONLY place I buy the warranty plans. There is never any hassle if I have to bring an item in for repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service plan. Good to know we are covered for if anything goes wrong.

    I would recommend this to a friend
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