Customer Ratings & Reviews

Posted 2 weeks ago

Thank you for taking the time to share such detailed feedback, and we are sincerely sorry for the constant frustration of having to retrieve your Scuba X1 Pro from the pool bottom due to repeated "pump impeller jam detected" alerts. We completely understand how disappointing this is, especially since you otherwise enjoy the cleaner's performance and your pool has no large debris. Sometimes fine hair, pine needles, or small grit invisible from the surface can get wrapped around the motor shaft underneath the impeller blades, triggering a sensitive pressure sensor even when the chamber looks clear. While we understand you are planning a return, we would appreciate the chance to assist you with a quick check or help resolve this under your warranty if you'd like to give it another shot. Please reach out to our dedicated support team at service@aiper.com so we can help make things right.

Posted 3 months ago

Thank you for taking the time to provide such a detailed and honest review of the Aiper Scuba X1 Pro. We are sorry to hear that your experience did not meet your expectations, especially given your initial excitement about the product.

We have carefully noted each of the issues you raised: random stopping and difficult retrieval, narrow handle and poor hook design, erratic cleaning patterns and ineffective sensor use, motor cover popping open during operation, and floating and loss of surface contact on slopes.

We appreciate you bringing these points to our attention. Please rest assured that your feedback has been shared with our product development team as we continue to refine and improve our products.

We understand that you have since returned the Scuba X1 Pro and chosen a different wired cleaner. While our product did not work out for you this time, we wish you the best with your new pool cleaner. If you ever decide to give Aiper another chance in the future, we hope to provide a better experience.

If there is anything else we can assist you with, please feel free to contact our after-sales email: service@aiper.com. Our support team typically replies within 24 hours.

Posted 7 months ago

Thanks for your feedback. We are very sorry for the unpleasant experience with the cordless robotic pool cleaner Scuba X1 Pro. Since it has a quick water release function, when the machine is low on power and docked closest along with the wall, you could use the retrieval hook to salvage it ashore without much effort. It comes with a 24-month warranty and worry-free customer service from the date of purchase. If you encounter any unforeseen quality issues with your machine, or it just doesn't meet your expectations, please feel free to contact our customer support via email at service@aiper.com. We are always ready to provide you with feasible solutions.

Posted 7 months ago

Thanks for your feedback. We are very sorry for the unpleasant experience with the cordless robotic pool cleaner Scuba X1 Pro. The bottom of the pool has an irregular slope/the shape of the pool is not regular, and the machine's intelligent path planning function cannot work. Where it has not been cleaned, you can manually clean it or let the machine clean again, basically covering all areas. To further make sure what caused the cleaner faulty battery, please do the troubleshooting steps below to fix the issue: 1. Before using the machine, make sure that the machine is in full power to avoid affecting the machine's operating battery life and product experience; Exceeding the warranty period of the machine: The capacity of the lithium battery of the machine is decayed normally. The longer the use time, the lower the battery capacity, resulting in a decrease in battery life, which is a normal phenomenon; 3. During the warranty period, you need to understand the actual usage status of the machine, such as what power is used, what mode is running for how long, etc., and then make a judgment; 4. The Scuba X1 Pro can choose the cleaning intensity of the machine. If the customer uses the maximum power mode throughout the whole process, the battery life will be shorter, which is a normal phenomenon; 5. If the product is within the warranty period and the machine runs for a short time after being fully charged, please inform us of the operating power and operating time of the mode. We appreciate your support and cooperation in providing details with us via email at service@aiper.com. We understand that timely and effective support is crucial, and we are committed to resolving any issues you may encounter promptly.

Posted 4 months ago

Thank you for your honest feedback, Harley. We're truly sorry to hear that the Scuba X1 Pro hasn’t met your expectations, especially with filter clogging, "wheelies" behavior, and missed cleaning spots.

We recommend trying these steps:
Clean the filter thoroughly after every use – Rinse both the filter basket and the ultra‑fine filter sleeve with a high‑pressure water gun to remove fine particles. A clogged filter is the most frequent cause of performance issues.

If you've tried these steps and the issues persist, there may be a defect in your specific unit. Please reach out to our support team with your purchase details and, if possible, a short video showing the "wheelies" behavior and where the robot gets stuck. This will help our team diagnose whether it's a navigation issue, a filter‑related problem, or something else entirely.

You can contact us at service@aiper.com. We're committed to helping resolve this for you.

Thank you again for your honest feedback, and we apologize for the frustration this has caused.

Posted 1 month ago

Thank you for sharing your experience, and we sincerely apologize for the frustration and time you have wasted throughout this warranty process. We completely understand your anger regarding the repeated repair attempts on your Scuba X1 Pro and the refusal of a refund. Please contact us directly at service@aiper.com with your original support ticket or order number so we can escalate your case and work to find a much better solution for you.

Posted 1 year ago

Thanks for your feedback. We are very sorry for the unpleasant experience with the cordless robotic pool cleaner Scuba X1 Pro. To further make sure what caused the cleaner failure, please do the troubleshooting steps below to fix the issue: 1. The product's path planning function needs to be judged based on the complexity of the client's swimming pool structure (including slope/special swimming pool, etc.). The machine's path planning will be deviated and there will be a mess of walking paths. This phenomenon is normal. As long as the machine's working battery life is long enough, most areas can be cleaned; 2. The bottom of the swimming pool is too smooth, and the machine will slip while walking, resulting in deviations in the path of walking, which will lead to messy paths; 3. The bottom of the pool has an irregular slope/the shape of the pool is not regular, and the machine's intelligent path planning function cannot work. Where it has not been cleaned, you can manually clean it or let the machine clean again, basically covering all areas. We appreciate your support and cooperation in providing details with us via email at service@aiper.com. We understand that timely and effective support is crucial, and we are committed to resolving any issues you may encounter promptly.