Customer Ratings & Reviews

Hi Lynnster,

Thanks for your review. We're sorry to hear that your new Alienware computer is giving you problems. Here are some tips to help with your computer freezing:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete steps 6 to see if you are able to resolve the lockups or freezing.
6. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

If you'd like to find out ways to help your computer run faster, you can check the Windows Performance Troubleshooter here:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

We hope these tips help your computer run better for you. You can also reach out to our Alienware Support Team via Email here - [email protected]. Please use your username from this review as the subject line for your Email.

Best,
Bryan
1-800-254-3692

@MMMM thanks for your recent Dell purchase and we're sorry to hear that you've had trouble with the WIFI connections. Please take a moment to read the following Dell Support article related to connectivity issues on your device - http://dell.to/2sLtwRh. If you are experiencing issues with the power settings on your device please read the following - http://dell.to/2u0CV8k. We hope these articles help you troubleshoot any problems that you are having.