Alienware - 17.3" Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1070 - 1TB Hard Drive + 128GB Solid State Drive - Silver

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Alienware Laptop: Enjoy powerful gaming wherever you go with this Dell Alienware notebook computer. It has 16GB of DDR4 RAM to handle complex video game software, and its quad-core Intel Core i7 chip provides fast processing to keep the action moving. This Dell Alienware notebook computer includes a 1TB hard drive for ample storage of files and documents.

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$1,479.99
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Overview

What's Included


  • Alienware 17 R4
  • 6-cell battery
  • Power adapter

Ratings & Reviews


Overall Customer Rating:
91% of customers would recommend this product to a friend (236 out of 262)

Included Free


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Features


  • Intel 7th Generation Core i7
  • Windows Mixed Reality Ultra

Windows 10 operating system

Windows 10 brings back the Start Menu from Windows 7 and introduces new features, like the Edge Web browser that lets you markup Web pages on your screen. Learn more ›

17.3" Full HD display

The 1920 x 1080 resolution boasts impressive color and clarity. IPS technology for wide viewing angles.

7th Gen Intel® Core™ i7-7700HQ mobile processor

Powerful quad-core processing performance. Intel Turbo Boost Technology delivers dynamic extra power when you need it, while increasing energy efficiency when you don't.

16GB system memory for intense multitasking and gaming

Reams of high-bandwidth DDR4 RAM to smoothly run your graphics-heavy PC games and video-editing applications, as well as numerous programs and browser tabs all at once.

1TB hard drive and 128GB solid state drive (SSD) for a blend of storage space and speed

The hard drive provides ample storage, while the SSD delivers faster start-up times and data access.

NVIDIA GeForce GTX 1070 graphics

Backed by 8GB GDDR5 dedicated video memory for an ultrafast, advanced GPU to fuel your games.

Windows Mixed Reality Ultra Ready

Push your gaming and VR exhilaration to the limit with Windows Mixed Reality Ultra. This PC is compatible with Windows Mixed Reality headsets.Learn more ›

Weighs 9.74 lbs. and measures 1.2" thin

Compact power to go, so there's no need to compromise on visual real estate or gaming power to gain portability. 6-cell lithium-ion battery.

Bluetooth 4.1 interface syncs with compatible devices

Wirelessly transfer photos, music and other media between the desktop and your Bluetooth-enabled cell phone or MP3 player, or connect Bluetooth wireless accessories.

2 USB Type-C ports

To maximize performance on the latest high-speed devices.

2 USB 3.0 ports maximize the latest high-speed devices

USB 3.0 ports are backward-compatible with USB 2.0 devices (at 2.0 speeds).

HDMI output expands your viewing options

Connect to an HDTV or high-def monitor to set up two screens side by side or just see more of the big picture.

Thunderbolt port for connecting advanced monitors and external drives

This single interface supports both high-speed data and high-def video — plus power over cable for bus-powered devices — ideal for digital content creators.

Wireless network connectivity

High-speed wireless LAN built into the screen, so it connects to your network or hotspots on the most common Wi-Fi standards in both laptop and tablet modes.

Basic software package included

Trial of Microsoft Office.

Additional ports

Headphone/microphone combo jack and mini DisplayPort.

Note: This laptop does not include a built-in DVD/CD drive.

Intel, Pentium, Celeron, Core, Atom, Ultrabook, Intel Inside and the Intel Inside logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.


Overall customer rating

4.5
91%
would recommend to a friend

Expert rating

4

Pros

Cons

  • Rating: 1 out of 5 stars

    Stay away!. Dell is nothing but trouble

    Posted
    yadava
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Short version: Quality issues + Dell's worst customer service = STAY AWAY!!!!!! Long version: Bought this as an open box, looked and felt brand new in box with some of the cling film still on. Powered it on for the first time, some of the keys on the keyboard wont work. Called customer support and they wanted to send an engineer to fix it. This is when the nightmare started, the customer service is so poor and disorganized, they have no clue on how to handle a simple repair. The agents I spoke to won't respond to any emails, so I ended up calling the customer support again, staying on hold for 30 minutes and explaining the whole thing again. They schedule a date for repair, but no one shows up and I had to call them to learn that some parts(they only use refurb parts, not new ones) were on back order. They will reschedule and forget to follow up, then I call back again. This happened over 5 times over a 2 - 3 week period. Frustrated, I wrote to the CEO and the board of directors. I get an email form a guy from "advanced resolutions" promising to resolve this. He won't respond to emails either!. So I write to the CEO and the board again and the guy responds, thanking me for "my response" with no word of apology. Finally, one day the the engineer called me and he came in with the part. Replaced the keyboard, but guess what, some new keys weren't working!. Luckily I was under the best buy's extended holiday return policy, so I took it to the store and just returned it. During this nightmarish experience I learnt a few things about Dell,. 1. When you buy something brand new from them, you have 30 days to report any failures. During this period you will get a brand new replacement or your money back. 2. Beyond 30 days, if something goes wrong, you will be offered a "Refurbished" replacement or to repair your device. No new replacement! even though it is just 30 days old. 3. For a premium laptop that costs around 2K, the customer service is absolutely horrific. No one has a clue of what's going on and even writing to the CEO and the board does not work. 4. Just google "Alienware customer service" and you will see an amazing amount of people complaining about this device failing and the "keyboard issue" that I had appeared to be pretty common. Again, for a premium laptop, this is unacceptable. To summarize, I would stay away from anything that has a dell logo. If you are still adamant on buying an alienware, buy the geek squad protection for at least 4 years and not the dell warranty, because bestbuy at least has great customer service and you can go to the store to get help if something goes wrong, buy Dell will give you the runaround of your life and you will finally get frustrated and throw the laptop in trash. Never a Dell ever in my life again.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Could be a good laptop

    Posted
    tralam

    This could have been a good laptop but it is somewhat glitchy. Even after installing all updates (it comes with 1607) and updating all device drivers, it would sometimes BSOD while not performing any intensive tasks. Strangely, it never seemed to BSOD during games or more intensive tasks. It doesn't matter if you are on dedicated graphics only or are on graphics switch mode. The BIOS in this model is spartan, it has very few options and looks like it's from 1983. Beware that if your laptop is glitchy or has problems, and you get a geeksquad employee of the month to test it before accepting the return, you may end up going back home with the laptop because the BB system only gives the option to send to Manufacturer for repair when the techie deems it defective for any reason. Then again, if it would be defective and you therefore lost trust in the model itself, you can't return it within 15 days instead of getting a repair on a new laptop that will, by the time the repair is done, won't be within the 15 days anymore? Ridiculous, but I got it returned regardless with some effort. Beware of this. You'll think "not me" but wait until you are talking to the geeskquad guy who has been there for 15 years and you don't know the BB lingo. You will be going back with the laptop because they simply won't accept it. You have the option to get a prepaid UPS or other carrier label from the return options on your orders page and send it back, but you will have to pay it and then you can hope all goes well in shipping and accepting the return and it may take 10 days before you know anything about a refund. Returning these type of laptops is not at all as simple as they make it sound in their return policy. This was not a special order, a final sale item, or anything like that. The laptop has really nice features (LED's, materials, expandibility, good cooling, etc.) but when it's not stable then what is the use? Even 1703 won't fix the BSOD if your laptop has the same problem. If I would ever try an Alienware again I would get one with overclockable CPU and better BIOS because then CPU undervoltage (one cause of BSODs) could be fixed whereas on this model you wouldn't be able to adjust voltages. Also, 128gb for the SSD? Why even bother? It has to be at least 256gb or it will fill up in no time and my experience full drives always slow down a lot. Just installing WoW and then pre-installed and such will fill that drive up. Yes, the power supply is HUGE. Like, you can jump your car with it huge. I do like the LED on the plug end (but you can't turn that off, which is the downside). As noted, the laptop is heavy. I'm kind of trying to figure out what laptops like this are even good for. I guess if you take it with you to game somewhere else it may be handy, but who wants to game that bad? Otherwise, desktops are much better for everything especially when the thing is this big and heavy. So meh, I'm not that impressed. I'm guessing I'm treading on some Alienware fanboys' toes but since I never bought into to the branding fad, to me it's just a fancy laptop and not one that worked particularly well (seem to be quite a few of those in other reviews). It's funny with fanboy items like this, when you read the negative reviews you'll notice these always have "5 people found this unhelpful" because they love the product so much themselves they try to invalidate the experiences of others. You don't see that as much with cheaper item reviews. In conclusion: It was interesting to experience a gaming laptop with nice LEDs and powerful graphics, only to have it fail at the basic stuff like stability. My 5 year old desktop motherboard has a BIOS that looks like it is 25 years ahead of this Alienware BIOS. The screen is OK. I'm not a fan of dull coatings but most screens have that now (it reduces the perception of depth). Would I buy a laptop like this again? Probably not. Maybe it's cool when you don't own a desk? I can't figure it out.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Powerful Laptop with Impressive Build Quality

    Posted
    jrgunter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased the Alienware 17 R4 as an open box unit from my local Best Buy. I imagine that someone had buyers remorse and gave it up for something more important such as their rent (it is a somewhat pricey unit). I consider myself to be a very well informed and particular person when it comes to electronics. I spend hours and hours scouring the internet for reviews from popular websites and YouTube channels just for the fun and entertainment of it all. I don't take the decision lightly. It is with that mindset that I approach this review and recommendation for an Alienware laptop. Any bit of research of available gaming laptop options will lead you to several separate categories - "Thin and Light with entry level performance" - GTX 1050/1050Ti (aka HP Omen, Lenovo Y520, Dell Inspiron 7567) - "Thin and Light with dense performance" - GTX 1060/1070 (aka Razer Blade, MSI Stealth Pro, or Asus ROG Strix GL series) - "Who cares about size, give me performance!" - GTX 1070/1080 (aka Alienware 17, MSI Dominator, Asus ROG G series) After trying to decide what I really wanted for the better part of a year, I settled on the fact that I wanted 1060/1070 performance, but wouldn't be satisfied with a loud/hot, thin and light package over the long term. Fast forward to after I made my purchase and Nvidia announced their new Max-Q system design specifications, which might allow for significant performance increase with adequate thermals and acoustics in upcoming thin and light designs. That is something worth keeping your eyes on. The reasons I bought the Alienware 17 R4 (other than the great price and immaculate condition of the open box unit): - i7-7700HQ and GTX 1070 deliver excellent performance. - Upgradability is 10/10. Support for more RAM, M.2 NVMe PCIe ssds, and even the Alienware Graphics Amplifier or similar Thunderbolt 3 enclosures. - Build quality is top notch. If you drop it, be afraid for what it hits. - 99Wh battery (legal limit for portable devices to be brought on planes). Since this unit has Nvidia Optimus and a FHD display panel, you can expect better than average battery life out of it when compared to the competition. - Aesthetics are very well done and professional without being overly "kid racer." - You can choose to make it "kid racer" with all the awesome lighting control (or turn it right off and go incognito). - Thermals and acoustics are under control given the sizable package. I know the thin and lights stay within the design spec of the chips, but I couldn't bring myself to play games with the fans sounding like a jet engine and chips running just below the thermal throttle limit. You can undervolt CPUs which is known to drop temperatures by several degrees if you must have a thin and light unit with 1060/1070 performance. That wasn't my chosen path though. Things I considered as cons but that didn't sway me from the purchase: - It's a heavy unit and not incredibly mobile. This is a desktop replacement unit and I came to terms with that with my decision to buy. I am fortunate to have other computers, including another laptop (Lenovo Thinkpad Yoga) that is my portable companion for work travel and general browsing. This Alienware laptop is solely meant to travel to friends houses for gaming fun or remain on a desk at home for stationary use. Granted, I have used it on my lap while browsing online and it was perfectly functional. Hours of that might strengthen your legs though (fringe benefit?). - The screen on my model is the FHD IPS panel from Chi Mei. Dell also offers QHD and UHD options from AUO if you build to order and Best Buy has some SKUs with those panels as well. If I had to do it again, I would really like the QHD panel given the 120Hz refresh rate and G-Sync capability. I have a 144hz G-Sync panel for my gaming desktop and it really is a dramatically improved experience. It is hard to go back to a standard 60hz panel after you have seen the light. I have tried to get in touch with Dell and procure the parts to convert my unit to the QHD panel, but the parts have so far been out of stock. Rest assured that it is possible though with relatively minimal effort. Forums can show you the way and you of course proceed at your own risk. - The internal deck and wrist rest surface has a rubberized coating. This coating, while soft and supple, retains the oils from your hands/arms and displays them for the world to see. Being a bit of a perfectionist, I keep a cloth and cleaning solution nearby to wipe it down when I'm done. Otherwise, the use of brushed aluminum and matte plastic is tasteful and inspires confidence. In conclusion, I don't think you can really go wrong with this unit, provided you are decided on the type of laptop you want. The Alienware 17 R4 competes with the best of them with regard to performance and price. I would argue that it is leading the class with regard to build quality and that is very impressive.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great piece of hardware, not reliable

    Posted
    lawen4cer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First off I'll give the disclaimer that I bought an open box model to save $(I got the laptop for around $1400ish). The laptop could have had issues upon purchase. While the laptop did work(about 3 hours), hands down the best gaming laptop that you could buy in this price range. This laptop was quick and powerful. I tried several games (PUBG, Fortnite, Arma, etc) on it and it ran awesome. I also ran Adobe Photoshop and Illustrator on it as well as visual studio, android studio, and other IDE's to check performance. Ran awesome. I had an issue where I experienced a sudden loss in power(game began to run awful). I began troubleshooting and discovered that the video card hardware wasn't being picked up by the machine after the machine output an error code. I re-installed (clean install) of nvidia drivers with no luck. Re-installed windows and drivers with no luck. My end diagnosis was a hardware failure inside. I didn't go any further in fear of ruining the chance for a return. I returned to Best Buy for a full refund. Thankful for their awesome 14 day return policy. I elected to not purchase a replacement. I have read a lot of reviews similar to the problems that I have had. Overall, while the laptop was working, it ran as good if not better than my gaming desktop (i7, AMD R9 390x 8gb, 16gb ram). It is fairly large and is considered a "desktop replacement" laptop. Best Buy has always made it right with me and I wouldn't hesitate one bit making a large purchase such as this from them with the comfort of knowing that they will work with me should something go wrong.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible

    Posted
    Davids

    I recently bought this laptop with high hopes. Out of the box it looks amazing. The screen right down to the last detail. Was very excited to get a game running on it. Spent all night uploading games and customizing it. I loaded up a game and Wow did it look amazing. Literally two minutes into the game it started to hiccup. I couldn’t believe how bad. I looked at the battery icon and noticed it didn’t even show it was plugged in. I tried several things as restarting the computer and updating the bios. I unplugged the power supply and it came back on. I again tried playing a game and it did the same exact thing. Wanting this thing to succeed I went back to Best Buy to replace it with another. Best Buy happily replaced it with another. I excitedly went home to get everything installed. Well guess what? Could bad luck happen again. Well yes it did. The same exact thing!!! A different laptop and power supply. Well it did. These laptops are utter garbage. Thankfully I was able to return this machine as well and get myself another computer. Do yourself a favor. If your gonna spend 1700 bucks on a gaming machine do not buy the good looking Alienware because all it is is a good looking chick with herpes. Hopefully the new computer I ordered, the MSI version will be better.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    do me a favor and dont buy this computer

    Posted
    cg101
    • My Best Buy® MemberMember

    this is my experience with this computer: i saved up money for a whole year to buy this computer and i was so excited. I brought it home and played on it for a week and it ran fine, i was getting good fps and i had no heat issues then after a week i was getting 120 fps on csgo one of the easiest games to run on a gaming computer. I was also getting really high tempuratures when only playing for an hour or so. It doesn't stop there, the next day when i tried to turn it on it didn't even turn on so, i took it back to best buy and they sent it back to dell fro 3 weeks and they said that they fixed it but when i got it back after 3 week later it still wouldn't turn on again and i think for a computer that is almost 2000 dollars this is complete bs. I will promise you that i will never buy an alien ware computer ever again. Now that's over i will just be saving up for another year so i can build one.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      @CG101, Thanks for your recent Alienware purchase. I am sorry to hear that you had difficulty resolving your computer issue with Best Buy and with Dell support. Please take a moment to read this Dell Support article related to overheating on your device - http://dell.to/2uCAQfI. There is also an article we'd recommend about your device not turning on - http://dell.to/2uYoyRz. We will be sure to share your experience with our Customer Support team so that this type of situation can be handled differently in the future. Dell

  • Rating: 2 out of 5 stars

    Glass cannon

    Posted
    Treetion

    This computer is definitely a beast. It runs every AAA game I play smoothly, and the aesthetics feel fantastic. HOWEVER, on the first day of getting this computer, I noticed that the speakers sound muffled when compared to my old laptop (MSI dominator GT72s pro). When I was playing Killing Floor 2, the sound cracks once in a while regardless if I have my headset on or not. The high pitched sounds in the game are amplified to such a degree that they sound unbearably screechy. At first I thought the Alienware sound app thing was causing this, but turning it off didn't help. AND THEN, the next morning, there was an Alienware software update notification. After installing the recommended update and restarting the computer, the speakers cracked permanently. Note that this is on the 2nd day after i bought it. Will be sending it back to geek squad and ask for a refund.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good gaming PC

    Posted
    Juukai
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had other gaming PCs in the past, most recently a Lenovo. This is by far and wide a better computer for gaming. Loading from Steam, Origin, or Blizzard is infinitely faster, the games don't take as long to load or render, and the systems don't tend to freeze up as much. The resolution took a little getting used to at first, but it's great. There's good customizability with the keyboard backlighting colors and settings, I'll always appreciate a laptop that lets me turn off the annoying touchpad, and the keyboard is neither stretched to fight the width of the laptop but does still have the number pad on the side, unlike the MSI I considered instead of this. Also much appreciate that it's not a touch screen, I couldn't stand that the Lenovo I'd had was. Only real complaints I've had so far is that the battery heats up pretty quick playing some games and you can feel it on the keyboard, and that the speakers are directly in the front of the laptop where your arms/wrist is if you're typing or using WASD for games, so sound is blocked or a little distorted. The webcam also never turns off and always has a blinking light even if you disable it, so I had to tape over it with dark masking tape so it stops drawing my eye.

    I would recommend this to a friend

What experts are saying

Rating: 4 out of 5 stars with 1 review

Click to visit alaTest website
The analysis of all aggregated expert reviews shows that the reviewers are positive about usability and design. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 86/100 = Very good quality.
  • Tech Advisor (UK)Rating, 4 out of 5Lewis Painter on July 20, 2017
    Alienware 17 R4 2017 review
    Does Alienware's latest laptop, the Alienware 17 R4, have what it takes to be the ultimate gaming laptop? We've spent some time with it to find out.Full Review




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