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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 85 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers are satisfied with the Echo (2nd Gen) smart speaker, particularly praising its sound quality and ease of use. Many appreciate the speaker's design and color options, finding them aesthetically pleasing and elegant. Positive feedback also highlights its compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 85 reviews
  • Pros mentioned:
    Design, Size, Sound quality

    Rated 5 out of 5 stars

    Beautiful wood finish and upgraded features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was hard to believe that they could actually improve over the original Echo but making it more compact and a choice of covers (Love the dark wood look) adding an output port to feed your sound system. And able to control many WIFI enabled units from Lights, Power Switchs, Garage Doors, with more to come. Far exceeds my hopes and needs. Can't wait to see what they do next !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasantly surprised with the ease of setup and allows control of satellite TV with voice commands. Still learning all the possibilities, setting up a couple of awkward electrical outlets now. I should have bought earlier!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Two thumbs up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was just looking to add another Echo to the house. The new version didn’t disappoint. It’s compact, new color looks nice, no sacrifice on sound quality as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great entertainment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is never ending entertainment. Easy to setup. Great sound ands world of information at your command.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how many things you can do with device from asking it the weather, sport scores, how big it the earth, track my package from Amazon, controlling lights in the house, etc. This is a great voice activated device. You can play songs from Amazon music, control your Fire stick to find movies, etc. with your voice. Great product, good sound, and it has a ton of skills in the app you can add.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I already had an echo and a dot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to replace the dot that was in my office with this new Echo. My other echo is in the Living room and I've enjoyed it for a year now, so getting another was not a hard decision. What I liked with this 2nd generation Echo was that I got it with the walnut sleeve to match the wood furniture in the office.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    meets my expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as owner of 5 previous echos(2original,2 dots, and 1show)i looked forward to a new and improved version.having read reviews of this new one ,i was a little apprehensive about the sound quality.the sound. to my ears,the sound is at least as good as original models.the quickness of the response time to queries is very fast. i am satisfied with price($99) and do recommend whenever i can.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, sounds great, fun and useful. If Amazon gets all the bugs fixed with Alexa they’d get 5 stars from me!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Should of bought this sooner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking to purchase this product for a while now but i was sceptical. But now that i have it, i love the interaction with Alexa and how she is learning wat i like. Giving her my demand and her doing it or asking me a question is pretty cool

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Echo Oak

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Echo with Oak finish. The Echo’s voice technology is superb and get’s all our voices right the first time. It replaced our clock radio in our bedroom. The oak finish really gives it a higher end look.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great voice recognition and sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first one of these and I love it. Picks up voice commands easily and has good sound quality for a small device. Glad I waited for the 2nd Generation.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great gift item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my parents who just remodeled their house. The color is very elegant looking and would go well with any decor.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing AI device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Echo is the best thing since sliced bread. It is so easy to activate and use. We will give us endless enjoyment and entertainment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Color & Great Product, Love our Alexa!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift and we love it. We ask Alexa everything! Bought one for each floor. I highly recommend this!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Echo was purchased as a Christmas gift. I have seen them prior to purchasing and they worked great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the finish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new shells on the new echos. Great addition to your smart home. You will not be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that there are so many other devices that I can connect with the echo for home security

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazon echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one, at a great price, here, and then bought two more, I love them !! The sound is clear, the music I play every day, in all the rooms, best things I bought, very happy with them, and the set up, took all of maybe 5 minutes !!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the amazon echo 2nd generation. It’s great!!! Would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and color very loud music sound quality is great

    I would recommend this to a friend
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