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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2199 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are impressed with the AirPods Max's sound quality, comfort, battery life, design, color, connectivity, fit, and transparency mode. However, some customers find them to be a bit pricey, heavy, and expensive. Additionally, the case could be better quality and the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,199 reviews
  • Rated 4 out of 5 stars

    Very flawed product, but top notch sound and ANC

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before saying anything in this review, I want to say up front, I would recommend these headphones, but only if you are aware of all the compromises and issues that they entail. If you are aware and careful, then they should be excellent headphones for a while. This pair I bought was actually a replacement for a previous pair I bought a couple months after the AirPods Max were released. That initial pair broke because of what I know understand to be an issue with the ribbon cable breaking from the cups turning too much. The problem is the cups are next to impossible not to turn if you use the included smart case and they only go into ultra low power mode in the smart case. Some other nitpicks are another well known issue - the condensation issue. Because the AirPods Max use metal for their ear cups without any ventilation, the ear cups will build up condensation after any listening sessions beyond 2-3 hours (depending on the temperature outside and if you are being active). These headphones are not meant to be used to workout, despite me visually seeing many people trying. They are not water resistant and will eventually die. Despite ALL this, they are actually excellent headphones. The noise cancellation is fantastic and the transparency mode is equally as fantastic. The sound quality is amazing. It has some nice punch to the low end without being overbearing. Apple's adaptive eq does a great job at keeping consistent sounds at different volumes. One unexpected area where the AirPods Max are incredible is when using with an Apple device to watch movies or tv shows - especially if the show/movie supports Dolby Atmos. When I use my AirPods Max on my Apple TV, the spatial dolby atmos is incredible and feels shockingly close to being in an actual theater - all while keeping the sound to myself and not bothering my neighbors late at night. The battery life is surprisingly good considering they never actually turn off and only utilize sleep modes to power save. The comfort is fairly solid too. Despite the weight, they actually have a nice comfort on your head with the way they are designed. The headband with the steel to adjust the length feels premium and durable. The headband maintained comfort even after using mine for around 4 years. The earcups are easy to pop off and replace if you have any issues or just to dust/clean off. I need to clarify I essentially use my AirPods Max mostly with Apple devices in wireless mode. I do use it with my PC or my PS5 for gaming, but I use the wired mode with the aux to lightning adapter. While it's functional, Apple needs to create a significantly better version of this cable. If you are seriously using it for any type of music production or gaming, you want it to be wired for ultra low latency. If you just use the adapter cable, it's comically short and thin. While mine hasn't broken, it is very short. My only solution has been to get an aux extension cable to pair with it, but it does slightly affect the sound quality. It shouldn't be necessary to create these solutions. To break it all down, these are incredible headphones if you are an Apple user. They sound amazing, have incredible noise cancellation/transparency modes, and fantastic Dolby Atmos/Spatial Audio support for watching movies/tv. That being said, anyone purchasing these who intends to have these work for any reasonable time needs to know - If you use these frequently with the smartcase, it will possibly break the ribbon cable connecting the earcups - this happened to the pair I bought and has happened to other individuals online with these headphones. I recommend a charging stand that avoids any earcup turning or a regular stand (this will drain battery slightly quicker) - No working out with these headphones - If you feel the headphones getting sweaty, take them off and wipe the condensation out with a dry towel of some sort. - They are a bit heavy, no getting around that - The aux adapter cable is not included and is comically short - Built with premium materials, but a flawed design that needs to be treated with care and understood where the product fails.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpods Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Max are high-end, over-ear headphones lauded by critics and users for their exceptional sound quality, top-tier active noise cancellation (ANC), and seamless integration within the Apple ecosystem. They are, however, a premium product with a high price point and some design quirks like their weight and unusual case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 thumbs up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Apple AirPods Max and I have been absolutely blown away by their performance. These headphones are truly a game changer and have exceeded my expectations in every way. First of all, the design of the AirPods Max is sleek and modern, just like all Apple products. The ear cushions are incredibly comfortable and provide a great seal, making them perfect for long listening sessions. The headband is also very well-padded and distributes the weight of the headphones evenly, making them comfortable to wear for extended periods of time. The sound quality of the AirPods Max is truly exceptional. The dynamic range is impressive and the bass is deep and punchy without overpowering the mids and highs. The soundstage is also wide and immersive, making it feel like you are right in the middle of the music. I have listened to a variety of genres and the AirPods Max perform exceptionally well with each one. One of the standout features of the AirPods Max is the Active Noise Cancellation (ANC). It does an incredible job of blocking out external noise and allows you to fully immerse yourself in your music. The Transparency mode is also a great addition, allowing you to hear your surroundings without having to take off the headphones. Another great feature is the spatial audio, which gives the sensation of a surround sound experience. This is perfect for watching movies or TV shows on your Apple devices. The headphones use gyroscopes and accelerometers to track your head movements and adjust the audio accordingly, making it feel like the sound is coming from all around you. The battery life of the AirPods Max is also impressive, with up to 20 hours of listening time on a single charge. The included Smart Case also puts the headphones in an ultra-low power state when not in use, preserving battery life even further. Overall, I am extremely satisfied with my purchase of the Apple AirPods Max. They are a premium product with a price tag to match, but the performance and features make them worth every penny. I highly recommend these headphones to anyone in the market for a high-quality, wireless listening experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best wireless over ear headphones available

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE these headphones, they’re by far the best overear headphones you can buy-especially if you own/use them with an Apple device. They’re absolutely top quality headphones that any audiophile would love and appreciate, and they’re also absolutely gorgeous and beautifully designed, as all Apple products are. I love the range of colors available as well. One of the biggest, most stand out features of these aside from the excellent sound quality is their exceptional noise cancellation. These have THE best noise cancellation of any headphone on the market, regardless of price. No matter how loud and busy the world around you is, once you turn on noise canceling, it completely shuts the world out and lets you enjoy perfect silence or allows you to listen to your music or watch videos/movies without any background noise affecting and disturbing you. I also like the controls on the headphones themselves, as it’s very simple and intuitive. There’s a dedicated button just for the noise canceling and transparency modes as well as a small dial similar to what’s on Apple Watches that controls volume as well as play/pause, skip/next track and previous track, and also allows you to summon Siri as well as answer or decline and end calls (you also can do all call and text functions by voice, as well as Siri reading out incoming texts to you) these headphones also work with Apples spatial audio and head tracking, which can be turned on/off any time, but it unfortunately is a feature only available when used with an Apple device, and one other cool feature only available with Apple devices is the Find My feature, which allows you to be able to always see where your headphones are on a map in the event you lose them, so it helps make sure you’re never going to lose these and always be able to find them, which is an awesome feature. The final Apple exclusive feature is the way that it connects to your device; you just place your device near the headphones and it automatically pops up on there and connects, making it extremely simple, easy, and fast. It also never ever loses its connection ever, regardless of how long you use them. But it’s just as simple and easy to connect to non Apple devices as any other Bluetooth headphone; you just turn on Bluetooth and hold down a button on the headphones to put it in pairing mode and then connect it to your device and its paired. The battery life on these are excellent as well, lasting for up to ~25 hours on a full charge when using full noise cancellation and near full volume. They’re also very comfortable to wear, with nice soft earcups made from comfy memory foam material and an extra soft headband with thin mesh material inside it to allow full airflow and prevents any sort of sweating like a leather headband would. Best Buy also offers 3 month trials of Apple Music/TV/News whenever you buy these, which is an awesome added bonus. They also have the cheapest price on these and often times will have them on sale for even cheaper-so if you see them and they’re on sale I highly suggest buying them before that sale ends! But in the unlikely event you find these for cheaper at another store or website, Best Buy will price match them-even if you’ve already bought them and then later notice they’re cheaper somewhere else, which is what I did when I bought these. I noticed a week later they were $40 cheaper on Amazon and I provided the proof to a team member on an online chat and they immediately adjusted my price for these to match that sale price. It was really cool how they did that for me and made my overall experience with buying these even better than it already was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Sound and Comfort, with a Premium Feel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Apple AirPods Max from Best Buy, and I’ve been using them daily for a variety of tasks including listening to music, attending online meetings, and occasionally watching movies. What impressed me the most is the sound quality. The audio is crisp, clear, and well-balanced, making every genre of music a pleasure to listen to. The noise cancellation feature is top-notch, effectively blocking out background noise and allowing me to focus on my tasks. Likes: 1. Sound Quality: The high-fidelity audio delivers an immersive listening experience. 2. Noise Cancellation: It’s highly effective and enhances the overall audio experience, especially in noisy environments. 3. Comfort: The memory foam ear cushions make them comfortable to wear for long periods. 4. Build Quality: They have a premium feel with a sleek design and robust construction. Dislikes: 1. Price: They are on the pricier side, which might not fit everyone’s budget. 2. Battery Life: Although decent, I wish the battery life was a bit longer, especially for long travel days. 3. Weight: They are slightly heavier than other models, which can be noticeable after extended use. In conclusion, the Apple AirPods Max are a significant investment, but for those who prioritize sound quality and effective noise cancellation, they are definitely worth considering. Their luxurious design and comfort are added bonuses, making them a top choice for premium headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In terms of sound quality they’re very good. Comfortably wise I will say I get a little tired of having them for a long time around my neck. Since I use them not often the battery life is very good so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing Better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially, I was put off by the price. However, within an hour of putting these on my head, I didn’t want to ever take them off. I’m pretty sure if I leave them on in the shower it won’t be covered by AppleCare. The sound is epic. They’re pretty comfortable on my giant noggin and elephant ears. Unlike those I’ve had previously the Apple specific features like directional sound are pretty dadgum cool. The noise canceling works better than any I’ve ever encountered, and I’ve tested dozens of noise canceling headsets over the years. The ease of use is right up there against all Apple products with crown is easy to adjust for volume and command, and the other button can be conveniently assigned all in all I really don’t wanna take these off and still I must go take a shower. Wish me luck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    airpod maxes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Max is a premium addition to Apple's audio lineup, offering a truly immersive audio experience and a level of luxury that sets it apart from other headphones on the market. As an avid music lover and tech enthusiast, I had the opportunity to try out the AirPods Max, and I must say, they left a lasting impression. First and foremost, the sound quality of the AirPods Max is outstanding. The dynamic range is impressive, delivering rich, detailed audio across a wide spectrum. The balance between lows, mids, and highs is well-tuned, providing a satisfying listening experience regardless of the genre. From delicate instrumentals to bass-heavy tracks, the AirPods Max handled them all with precision and clarity. The active noise cancellation (ANC) feature is one of the standout aspects of these headphones. It effectively blocks out ambient noise, allowing you to fully immerse yourself in your music or enjoy moments of blissful silence. The transparency mode is equally impressive, seamlessly blending the surrounding sounds into your listening experience when you need to be aware of your environment. Comfort is another area where the AirPods Max excels. The over-ear design, combined with a soft mesh canopy and memory foam ear cushions, ensures a snug and comfortable fit, even during extended listening sessions. The weight distribution is well-balanced, alleviating any pressure points and providing a secure feel. However, it's worth noting that the AirPods Max is relatively heavy compared to other headphones, which may cause some discomfort for users with sensitive necks. The build quality of the AirPods Max is exceptional, as expected from Apple. The premium materials, including stainless steel and mesh fabric, give them a luxurious look and feel. The controls are intuitive, with a Digital Crown for volume adjustment and playback control, and the ear cups feature a magnetized design that automatically pauses playback when you remove them. These small details add to the overall user experience. When it comes to battery life, the AirPods Max delivers a respectable performance. With up to 20 hours of listening time on a single charge, it easily lasts throughout the day. The Smart Case, although controversial due to its unconventional design, is functional and puts the headphones in an ultra-low power state to preserve battery life when not in use. The AirPods Max does come with a higher price tag compared to other premium headphones, which may be a consideration for some buyers. However, the combination of exceptional sound quality, top-notch ANC, luxurious design, and seamless integration with Apple devices makes it a worthwhile investment for audio enthusiasts and Apple aficionados. In conclusion, the AirPods Max delivers an immersive audio experience with its exceptional sound quality, effective noise cancellation, and comfortable design. Its luxurious build quality and thoughtful features showcase Apple's attention to detail. While the price may be a deterrent for some, the AirPods Max remains a top choice for those seeking a premium listening experience and a touch of elegance in their daily lives.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best overall quality headphones I’ve ever owned. The fit is amazing as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy camper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is the best quality compared to other brands. They're lightweight and easy to keep clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    apple airpods max reviews—pros and cons!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am in love with my airpod maxes. i’m coming from beats solo3 and i find these way more comfortable on the top of my head and on my ears. the netting on the top makes it so that the headphones don’t hang heavily on your head. the comfort is perfect for long drives or flights. my two cons to these are that they don’t fit comfortably with eyeglasses. they kind of make the legs of my glasses squeeze into the sides of my temple and hurt a bit. i end up taking my eyeglasses off most times. secondly, the noise cancellation works excellent for a space like a plane, a slightly bustling noisy room, but when directly next to loud people, you need to really put your volume up to fully drown them out which isn’t always ideal, because i can get headaches from music being too loud. aside from those two points, these headphones are a dream. i was able to get a free trial of apple music (along with other things) with my purchase and the dolby atmos in apple music with these headphones is incredible. the quality of sound is absolutely unmatched.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod promax

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried many different headphones, senheiser pxc550 and now have the Sony 1000XM5. I bought the first set of AirPod promax to tried them out! I did not expect much based on the reviews! These are simply the absolute best pairs of headphones I have ever tried period. I owned 2 of them now! The sounds is amazing, noise cancelling built quality! They knocked it out of the parked with these! All that said, I am not a big fan of apple products! These AirPods are definitely the exception for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality Cush

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's nothing like a good over the ear headphone with sound cancelation. I'm a sucker for apple products in general but quality sound & comfortable. I wear them for long periods and they don't make my ears feel sore. If I Could sleep with them on I would. They pair easily with the wide range of devices I have and I love this green color. Not sure if mine were used or open box but great condition either way. 4/5 bc I've had connectivity issues with my iphone 16pro, randomly disconnect sometimes but I think this could be a phone issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color of these! Sound cancellation ability is top-notch. Well worth the money, the competitors honestly do not match up. I have tried five other brands and this was the best by far. They stay on when working out as well which was a big box I needed checked! Battery life is another plus. My son likes to listen to ebooks with them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones that look as good as they sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look and feel of these headphones. I have so many Apple products, and they never disappoint. The design on these headphones is amazing. The noise cancellation is one of my favorite things. I like how I can easily turn it off with the button on the side. The quality of sound is also great and I would definitely compare it equally to others on the market. The mesh material is also comfortable on my head which is something that’s very important to me as other headphones have given me headaches in the past. The material is also easy to clean which is great if you use these headphones during a workout.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best headphones ever!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its been a year or two now and these are aging well and they have been working like its still new i have no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such an upgrade from all previous Airpods!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work great! I have always had issues with finding headphones that are comfortable to wear and easy to adjust, and these are it! Connecting them to my iphone was basically effortless, and I was able to try them out immediately. Noise cancelation works wonders for my focus and the sound quality is top tier. In terms of getting what you pay for, these headphones are sleek and work amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Getting used to them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are pretty good but gives me a headache sometimes even with noise cancelling off it happens. Sometimes they go in and out too like I’ll hear my surroundings and then it will be no sound. If they are on full blast people can for sure hear your music around you. They are tight but will still fall off if you are exercising with up and down movements or facing the ground. They don’t have as long of a battery life as I thought they die pretty often. Haven’t had problems with mic besides discord. I like them could be cheaper for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricey for a Reason

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my new favorite headphones! They are so comfortable and I love the sound quality on them. Also, the noise cancelation is just on a whole other level. Wearing them on a flight was perfect for drowning out the engine and the crying babies. Also I used the headphones for an entire 6-hour flight plus the ride to the airport for what must have been about a 9-hour total and still had 75% battery left by the time I landed. Major W! The major downside is of course the steep price tag, but I think it was well worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but Awesome for Apple folks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had mine for about a year and don't regret a thing. Awesome sound. The reason the case doesn't cover the entire headphone is they really wanted to highlight the fact that there are two separate computing chips in each ear, and the plastic that connects them is totally irrelevant to their operation. It's literally just holding the two "phones" together. It's a little pricey but worth it if you're in the Apple ecosystem and are sensitive to noise.

    I would recommend this to a friend
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