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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3047 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are impressed with the AirPods Max's sound quality, comfort, battery life, design, color, connectivity, fit, and transparency mode. However, some customers find them to be a bit pricey, heavy, and expensive. Additionally, the case could be better quality and the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,047 reviews
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    The best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible Sound Quality and Premium Build I recently upgraded to the AirPods Max, and they have exceeded all my expectations. The sound quality is simply phenomenal. The bass is deep and rich, while the mids and highs are incredibly clear and balanced. Listening to music, podcasts, and even watching movies feels immersive, with a level of detail I've never experienced from any other headphones. The Active Noise Cancellation (ANC) is exceptional. Whether I'm commuting or just sitting in a noisy environment, it effectively blocks out distractions, creating a peaceful listening experience. The Transparency mode is equally impressive, allowing me to stay aware of my surroundings when I need to, without sacrificing sound quality. Comfort is another standout feature. The memory foam ear cups and breathable knit mesh canopy make wearing them for extended periods a breeze. I’ve worn them for hours without any discomfort or pressure, which is rare for over-ear headphones. The build quality is premium, and they feel solid and well-crafted in the hand. The connection with my devices is seamless, especially with Apple products. Switching between my iPhone, iPad, and MacBook is instant, and the integration with Siri is a nice touch for hands-free control. My only minor gripe is the weight—they're a bit heavier than some other headphones, but this is a small trade-off for the superior sound and comfort they offer. Overall, I couldn’t be happier with the AirPods Max. They’re a perfect blend of style, performance, and technology, making them well worth the investment for anyone looking for high-quality wireless headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Apple AirPods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Max deliver a truly premium audio experience, setting a new standard for over-ear headphones. The sound quality is exceptional, offering a rich and detailed audio profile across a wide range of genres. The active noise cancellation is effective, immersing you in your music or calls while effectively blocking out external disturbances. Design-wise, the AirPods Max exude elegance and sophistication. The build quality is outstanding, featuring a stainless-steel frame and a breathable mesh canopy for added comfort. The ear cushions provide a snug fit, making these headphones suitable for extended wear. One of the standout features is the seamless integration with Apple devices. Pairing is effortless, and users benefit from features like automatic device switching and spatial audio. The latter adds a new dimension to the listening experience, creating a sense of audio space that adapts to head movements. Despite the impressive features, the high price tag may be a hurdle for some consumers. Additionally, the weight of the AirPods Max is on the heavier side compared to other options in the market. While the build quality contributes to this weight, it could be a factor to consider for users who prioritize lightweight headphones for extended use. In conclusion, the Apple AirPods Max offer a premium audio package with cutting-edge features and a luxurious design. If you're deeply ingrained in the Apple ecosystem and prioritize top-notch audio quality, these headphones are a compelling choice, though the investment may give some users pause.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design, Fit

    Rated 5 out of 5 stars

    The Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Max offer an impressive blend of high-fidelity audio, effective noise cancellation, and premium design. With luxurious materials and a comfortable fit, they provide an immersive listening experience. The sound quality is top-notch, with clear details and deep bass, complemented by excellent active noise cancellation that blocks out ambient noise effectively. The spatial audio feature adds an extra layer of immersion for movies and music. However, their high price point and bulkier design compared to other headphones may not appeal to everyone. Battery life is solid, providing a good amount of listening time on a single charge. Overall, the AirPods Max are a great choice for those prioritizing sound quality and noise cancellation in a luxury package, but they come at a premium price.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Delightful Review of AirPodsMax

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a dedicated audiophile, I have always sought perfection in sound quality and comfort when it comes to headphones. The AirPods Max, Apple's foray into the premium over-ear headphone market, has certainly caught my attention. After spending several weeks testing and evaluating these headphones, I am ready to share my thoughts. The AirPods Max unquestionably deliver an impressive audio experience. The custom-built drivers, coupled with Apple's H1 chips, result in rich, clear, and well-defined sound. The bass is deep and punchy, while the mids and highs are balanced and intricate. Audiophiles will appreciate the accuracy and detail in the sound profile, making for an immersive listening journey across various genres. Apple's Active Noise Cancellation technology is top-notch. It effectively eliminates external distractions, providing a serene listening environment. Whether you're in a bustling city or on a noisy commute, the AirPods Max create a cocoon of tranquility that allows you to focus solely on your music. The AirPods Max sport an elegant and distinctive design, with a stainless steel frame and breathable mesh headband. However, the design also introduces some weight, making the headphones noticeably heavier than competitors. While the design is undeniably premium, extended use might lead to discomfort for some users. The Digital Crown, borrowed from the Apple Watch, adds a touch of familiarity and provides intuitive controls.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Design

    Rated 5 out of 5 stars

    air pod maxx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfy with crazy good sound. The noise cancellation is top-tier, and the spatial audio makes everything feel immersive. Battery life is solid, and the design feels premium. If you want high-quality wireless headphones that just work, these are a win.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    AirPod Max Silver (Lightning)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit tight and heavy feeling at first but personally I got used to it and they are comfortable. I mostly use them in the gym (I bought white silicone covers on Amazon to help protect against sweat ) and mostly do cardio and they don’t fall off, not sure about weightlifting tho. The noise cancellation and audio is very good no complaints there . A bit on the pricy side but if you can splurge go for it ! If not I’ve heard the sony xm4s are a great competitor I was torn between these and those. Overall Very sleek and aesthetic!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    AirPods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone are 100% worth the money - amazing capability to noise cancel and also hear people very clearly on transparency mode - extremely comfortable as they completely fit your ear lobe inside and cushion the rest. I have worn these for 4 hours straight and had no complaints - the buttons are very accessible for changing the volume and pausing the song and also changing the noise cancellation modes - the device never has a single issue connecting and it’s so fast to pair. Never have had issues with them connecting to the wrong thing or someone else’s phone Overall these headphone have so many luxury features that make them very worth the money and there are even options to get them for cheaper with the open box offers.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    “AirPods Max: Unveiling Sonic Luxury and Stylish S

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Max truly redefine the listening experience, effortlessly blending cutting-edge technology with unparalleled comfort. The noise-canceling feature isn’t just exceptional; it’s like having a personal sound sanctuary. It’s as if the world outside vanishes the moment you put them on, allowing you to immerse yourself fully in your favorite music or podcasts without any external distractions. Speaking of comfort, the design is a masterpiece in itself. The memory foam ear cushions delicately mold to your ears, ensuring a snug yet gentle fit that you can wear for hours without any discomfort. The stainless steel frame not only adds a touch of elegance but also provides a lightweight and sturdy feel, making these headphones as durable as they are stylish. And let’s talk about style—these headphones are a fashion statement. The sleek, minimalist design combined with a range of vibrant color options allows you to express your personality while enjoying superior sound quality. Whether you’re at home, commuting, or out and about, the AirPods Max elevate your entire look while delivering an audio experience that’s nothing short of extraordinary. Additionally, the battery life exceeds expectations, providing an impressive duration of uninterrupted music playback. The intuitive controls seamlessly integrated into the ear cups make adjusting volume, skipping tracks, or answering calls effortlessly convenient. Plus, the spatial audio technology creates an immersive, theater-like experience, enveloping you in a 3D audio environment that’s hard to match. In conclusion, the Apple AirPods Max aren’t just headphones; they’re a harmonious blend of innovation, style, and comfort, setting a new standard for what exceptional audio quality and design should be. Whether you’re an audiophile, a fashion enthusiast, or simply someone who⬤

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    BEST ANC Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BEST. Simply stated. I ordered these thinking they wouldn’t match up to Bose, B&O, M&D, and all the other Magnolia products and I was blown away. The hard thing to stomach is the price, but, they performed better than the rest. I’ve tested the Bose 700 series, Sony WH-1000XM4, Sennheiser Momentum, Bang & Olufsen Beoplay H9, Bower $ Wilkins PX7, and the Master & Dynamic MW65. None of them compare in sound quality, overall look, weight, and design. The Sennheiser Momentum headphones had a great bass kick, but that was it. The interchangeability of the AirPods Max really sells me on them as well. Ear paddings are magnetic and easy to replace, clean sleek design where you can add silicone earphone covers for protection. All around great design from Apple that I was not expecting.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    AirPod pro max

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my husband for his birthday & he LOVED them ! He uses them every day ! They are very loud & have wonderful noise cancellation ! I used his to go to the gym & fell in love so I bought myself a pair ! I don’t go to the gym without them !!! They aren’t heavy on the head & they seem to stay on pretty well ! The only thing I will say is that when you’re lying on a bench they slide a bit but that’s expected with any over the ear headphones ! The battery life is pretty good ! I can charge them once over night & use them 4-5 days a week for about 2 hours a day with no issues with the battery dying !! I will say though , even if they do die , you can charge them for about 15-20min & you’re set for about 2 hrs ! I can truly say it was worth every penny !!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Can't be BEAT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite simply put, these are the best headphones I've ever owned, and I've had full ear cover headphones forever. They're sleek, comfortable, and the sound can't be beat. (No pun intended.) It's great for taking phone calls. The noise cancelling feature is one of the best features. I let me son borrow them on a class trip and got a notification on my phone that my headphones were on the move! Even showed me where they were. It's not only great for music, but movies, podcasts, and white noise for sleep. They're great in the gym or while running because you can really just tune out the outside world and focus on what you're doing. Very satisfied with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Just do it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these AirPod Max headphones for my first flight ever because they promised to be noise canceling and have up to 20 hours of listening. My flight was 13 hours long and these headphones lasted the WHOLE way!! I also can’t hear anything with them they are truly noise canceling, they’re amazing!! I have the silver ones and they’re so flexible to decorate anyway you want. I definitely recommend these headphones, they’re so comfortable and my favorite by far.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones ever, period.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. I have tried dozens of headphones over the year and none compare to the Airpods Max. There is a big reason that these headphones cost $500+. I had tested multiple beats, sony, and Bose prior to buying these and the difference is like night and day. I highly recommend anyone who is not afraid to spend a little extra to purchase these headphones from Best Buy. Purchasing this item was very easy and came very fast for free as compared to other online retailers. The sound quality on these headphones is unmatched, compared to most other headphones on the market. I am really looking forward to similar versions to these headphones. The spatial sound quality is unmatched. The 20 hour battery life of these headphones is more than enough and I hardly ever worry about them being drained or falling too low in power. The connectivity of these headphones is superb. They automatically connect to the last connected device as soon as you turn the device on, this makes things very convenient. I also wanted to add that you have a great feeling when you put them over your ears as your ears just plop right into the muffs. At the end of the day, with all of the positives of this headset, it is definitely worth the price when comparing them to other brands. I highly recommend anyone else to purchase them if you are thinking about it and purchase them from Best Buy as they make purchasing speedy and convenient for everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Great Headphones for Kids

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these Apple headphones for my child, and they have been a great purchase. The sound quality is excellent, offering clear audio without being overly loud, which is ideal for young ears. The design is sleek and lightweight, making them comfortable for long use. The durability seems solid so far, which is important since kids can be rough with their belongings. I appreciate the noise-cancellation feature as it helps minimize distractions during homework time. Although they are a bit pricier than other brands, the quality and functionality make them worth it. Highly recommend for parents looking for safe and reliable headphones for their kids!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best i’ve every tried

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hands down the best noise-canceling headphones I’ve ever owned. The active noise cancellation is phenomenal, effortlessly silencing background distractions, whether I’m commuting, working, or relaxing. The sound quality is equally impressive, delivering rich, immersive audio with a balanced soundstage. They’re also incredibly comfortable for extended wear, thanks to the breathable mesh canopy and memory foam ear cushions. While they are a premium investment, the build quality, seamless integration with Apple devices, and unrivaled noise cancellation make them worth every penny. Highly recommended for anyone seeking top-tier audio performance!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Noise Cancelling Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve seen some people say these fall off easily but mine stays right on! I love these headphones, they really cancel out the noise. Not only do they look nice on, the sound quality is great as well. I wear these to the gym and they stay on. I do have to adjust it to a certain angle when I do hip thrust but it still doesn’t budge. The only negative thing I would say is that you can’t turn them off, they stay on in a “sleep” mode so even though the battery life on this is good (last up to 1 week without charging it) if you need to charge it frequently.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Best Headphones I’ve Had so Far

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this sometime around November of 2023 and have used them long enough to be able to review them. Personally, I wish I would’ve got black but the silver is very nice. The sound quality is great and the noise canceling sounds really good especially if you’re in a noisy classroom or environment. Very rarely for me is the connection a bit wonky but it’s never been a big deal. The only negative I can say is that make sure they are ALWAYS charged because once you slack and start letting the battery get lower and lower before you plug it in, it will start to die quicker than you think. And the silver is definitely prone to a lot of dirtiness if you don’t stay on top of cleaning them; but other than that I think they’re great! I’ve had both the newest Beats and these, and besides the price I’d 100% choose these. One more thing to remember is that these are overhead headphones so people around will hear your music the higher you go, it’s like a little speaker if you’re alone and don’t feel like wearing them lol.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Apple Airpod Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has great sound quality, great bass and the battery life is extremely well. I get at least 6 hours on full volume with noise cancellation. I have had them for about a month now and they are definitely the best headphones I have ever owned nothing else compares to the performance of these. They also have a wide variety of 5 different colors which is amazing, I personally went with the silver color.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These blow my AirPods Pro out of the water. They are heavy but not while you’re wearing them. The weight is distributed very well. Noice canceling is superior! In fact noise canceling is unbelievable. Battery life is great and they auto connect flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these headphones. Was on the fence about buying them but snagged them on a good deal for $100 off. The noise cancelling is great - was able to sleep the entirety of 2 round trip 10 hour flights while my husband sat frustrated and awake by the cacophony of babies crying... that alone justified the price tag for me! In my every day life, I use these while I uber home every day and again, the noise cancelling means I can fully read a book without hearing anything. I use them at the gym daily and my biggest concern was sweat - I haven't had any issues while pairing them with a very affordable set of silicone protectors off Amazon (PICTURED). The connectivity is great and the main reason I leaned towards these as I have an Apple system (Macbook, watch, iPad, iPhone etc). The carry case is not as annoying as people made it seem and fits nicely in my handbag. I charge it once every 2-3 days (and use it for 2 hours a day), although admittedly I just charge it when I feel like it so I haven't been maxing the headphones out. Overall, would purchase again!

    I would recommend this to a friend
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