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Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 4.7 out of 5 stars with 214 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers value the iPhone 12 Pro 5G 128GB's camera quality, citing its ability to take outstanding photos. They also appreciate the phone's size, design, and battery life, with many praising its ease of use and the inclusion of 5G capabilities. Positive feedback also highlights the device's color options and ample storage. Overall, customer reviews are overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 214 reviews
  • Pros mentioned:
    Camera quality, Design, Size

    Rated 5 out of 5 stars

    Great 12 pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my 12 pro it’s not too big not too small very stylish and cute . I got it in silver but it looks white . I love it has 5g and is fast , camera quality is amazing great photos and screen .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    12 Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, good camera, & nice service Team iPhone

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Size

    Rated 5 out of 5 stars

    Really Nice Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've greatly enjoyed this phone. I upgraded from a XS and while there's not too much difference, the camera is better with really great quality and the battery lasts longer. The overall size of the 12 Pro is slightly bigger than the XS. The more squared off edges did take a bit to get used to since other iPhones have rounded edges. Overall, it's a really nice phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Size

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the 11 Pro, which I wouldn’t call a huge upgrade. But the build quality is nice, and the new shape of the phone is excellent. I like how it’s the same size as the 11 Pro, but the screen is bigger. The camera is super nice and takes super crispy pictures. Would I recommend it to someone upgrading from the 11 Pro? Probably not. Even from the X or XS I probably wouldn’t, because there’s just not really that much difference outside of the screen/shape/camera (in my opinion.) But if you do decide, it’s still a solid phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    iPhone 12pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Love pictures. Battery life is excellent. Fast to connect to web. Easy to use and adjust too. Who’s it came with instructions had to look up on web on how to turn off

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Size, Speed

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this iPhone the size is great the speed is faster and the pictures are the bomb even the videos I love the flat edges I just love this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Glad I upgraded from CR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the iPhone 12 pro for a week. So far so good. Seem to be getting faster speeds, not sure if it’s the chip or the network, but it’s amazing. Photos and videos have jumped up a level for sure from the iPhone XR. Very pleased with the phone overall so far. I chose the 12 pro over the 12 for better camera (telephoto lens) so I can video my kids activities and I’m glad I did. The extra zoom is worth it. After playing with my phone, my teenagers are itching for a 12 or 12 pro of their own. It also seems to work better with our home wi-fi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    favorite iPhone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone and amazing durability. massive storage.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    A great phone for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After six year my iphone 6 finally quit. I knew that I wanted a new iphone 12 Pro 5G 128 GB. The sales personnel and the techs at Best Buy did a great job of making sure that I received the right phone. I am not a "techy" guy, so really appreciated their expertise. They made purchasing this new iphone easy. And I love the iphone 12 Pro. The pictures are excellent and it is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a bit concerned it would be too big for my taste since I usually get the smaller phones, but I have grown accostomed to it very rapidly. Very impressed with the picture quality and the different options it came with. The battery lasts longer than I expected so happy with that part. All in all, you will not be disappointed with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Mom Loves!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is fast like a race car. I like 5G! Pictures are amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Size, Speed

    Rated 5 out of 5 stars

    iPhone 12 Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, very fast! Incredible camera. Perfect size.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    iPhone reliability as usual

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great hand computer even though it's taken me a little while to get used to some of the upgraded things (no center button chief among them). But the camera is cool and the processor seems to be fast. So far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Design

    Rated 5 out of 5 stars

    Beautiful Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a Beauty! I love the design and how pleasing it is to the eyes. The Stainless Steal vessel looks amazing on it. The phone just feels fresh and easy on the hands. The Camera Quality is superb in low light areas. Definitely a product form apple .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    $1000 with no power brick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone quality is excellent, the only con is apple providing a lightning usb-c charger without the power brick for eco sustainable measures (meaning if you upgraded from a older generation like I did XS MODEL, you have to buy the brick separate for around $20). Other than that, camera quality is excellent and battery life lasts me all day without needing a charge

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great IPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, especially if you’re upgrading. It’s easy to use, seems durable and looks like any other apple product. Amazing camera in my opinion. This was definitely the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Design

    Rated 4 out of 5 stars

    Great phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is great! Pictures are crisp and vivid. Wide angle and night mode are amazing. Flat edge of the phone has always been my favorite and this phone is very stylish. iOS platform has always been easy to use and tons of apps available to maximize your iPhone experience.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Speed

    Rated 5 out of 5 stars

    Fast and sturdy!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone, the old school design makes it feel it feel so sturdy. The phone is also so fast !!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Size

    Rated 5 out of 5 stars

    grate phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone went with sprint shipping was fast love the phone upgraded from iPhone 6 and its a massive change grate camera and screen love it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Design

    Rated 5 out of 5 stars

    Great Improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all the new features the phone brings. The night mode takes stunning photos. The shape is a cool throwback design but I love it

    I would recommend this to a friend
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