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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 216 reviews

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  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

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99%would recommend to a friend

Customers are saying

Customers have good things to say about the iPhone 17 Pro Max 256GB, especially its overall performance and upgraded camera quality. Many customers find the battery life to be excellent, and some appreciate the new color and design. The phone's processing speed, new features, heat dissipation, and ease of use are also well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 216 reviews
  • Pros mentioned:
    Battery life, Camera quality, Overall performance

    Rated 5 out of 5 stars

    Powerful Performance, Stunning Display, Premium E

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the iPhone 17 Pro Max from Best Buy, and the overall experience has been excellent—from both the device itself and the in-store service. The performance is outstanding. Everything feels incredibly smooth and fast, whether I’m multitasking, streaming, gaming, or using the camera. The large display is bright, sharp, and immersive, making videos and photos look amazing. Battery life easily lasts all day with heavy use, which is a big plus for daily productivity and entertainment. The build quality feels premium, and the phone is comfortable to use despite the larger size. Camera performance is impressive, especially in low-light conditions, producing clear and detailed photos and videos. My Best Buy in-store experience was smooth and efficient. The staff was helpful, knowledgeable, and made the activation process easy. I appreciated being able to see and compare devices in person before purchasing. Overall, the iPhone 17 Pro Max delivers top-tier performance and reliability, and Best Buy made the purchase process simple and convenient. I would confidently recommend both the phone and Best Buy to anyone looking for a premium smartphone upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Color, Design

    Rated 5 out of 5 stars

    Amazing phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is an absolute marvel! It boasts exceptional build quality, just like everything else Apple produces. The phone feels incredibly solid and sturdy. The design is sleek and modern, and the color is simply stunning. I highly recommend this phone to anyone looking for a reliable and stylish device.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    iPhone 17 pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera – The camera is one of the first things I noticed. The difference in sharpness, color, and low-light shots compared to my older iPhone is huge. The triple 48-megapixel setup captures incredibly detailed photos with realistic tones, and videos look crisp and smooth. Whether I’m taking quick everyday pictures or trying to be a bit more creative, the results have been consistently impressive. Battery and Performance – The battery life has honestly surprised me. It easily lasts me a full day, and sometimes well into the next without needing a charge. The new A19 Pro chip makes everything feel faster and smoother — from multitasking to gaming — with no lag or overheating. It just runs effortlessly, no matter what I’m doing.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    A surprising upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from the iPhone 15 Pro Max, I wasn’t expecting much of an upgrade. This phone surprised me. Not only is it more stable (essentially no stuttering), but the battery life is better than advertised. No matter how much I use my phone it lasts the entire day. The color is controversial but I love the orange. The screen is bigger (noticeably) than my 15 Pro Max and the camera control is actually more useful than I expected. Overall this is a phenomenal package by apple that doesn’t add too many new features, but polished the experience in ways that were much needed

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    The right choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new iPhone 17 Pro Max and how it feels and operates. The way it is build it feels solid. Apple really made a good phone this year and I hope to keep this phone for a while. Some thought went into this phone at apple lab. I tried Android S25 but could truly could not enjoy it and do all the things I wanted to do that I could not with iPhone 17 Pro max. I have so much money invested in apple.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Takes great photos!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhones are great and I have had an iPhone for about 10 years or so. What I was looking for was a good camera on the phone and iPhone 17 delivered it. The zoom on this camera is very good compared to my iPhone 14. My shot of the Super moon was very good. No need to lug my big camera anymore on my travels. iPhone 17 is all I need now.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easiest transaction process!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easiest transaction ever! Completed the payment transaction online, got in line at the store, back to my car in under 10 minutes! This was an upgrade from a 14-ProMax, and I have no complaints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve really enjoyed using the iPhone 17 Pro Max. The display is bright and smooth, the battery easily lasts all day, and the camera takes amazing, detailed photos—even in low light. I use the camera a lot at sport events and it takes great photos and videos! It’s also super fast and runs everything without any lag. Overall, it’s a powerful and reliable phone that I’d definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone Customer Service at Best Buy Rocks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not just my favorite phone, but as a total tech I get free Apple care for a year or two, which makes the total tech membership more than worth it. More importantly, I am a senior and the staff always sets up my new phone from start to finish. Priceless service.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 17 pro max

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had it for 3 months. Camera quality is great. Overall it is a great phone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new phone! It’s doing amazing compared to my 13 pro!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPhone yet the look feel and size wish they made a black but the orange is really nice

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    iPhone 17 pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Apple quality phone battery last really long

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, great quality camera. Only complaint I have is the side camera button, it’s always getting pressed on by accident.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone 17 pro max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it highly recommend the best iPhone yet to hit the internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All the phone you could want

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new 17 Pro Max, camera clarity, zoom and function is amazing. Previous phone was a 14 Pro Max definitely a huge improvement is processing and performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, I do miss the titanium as this does leave dents and scratches a lot easier, but other than that it’s a great phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it new technology of Iphone is awesome. Thank you my husband gift for this Christmas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 17 pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPhone yet and Best Buy made it super easy to pick up

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like it. It has features asking you to do Face ID and some of the ways of finding things but overall, I like it.

    I would recommend this to a friend