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Apple - iPhone XS Smart Battery Case - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 126 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 126 Reviews
  • Rating: 3 out of 5 stars

    It works. But may reduce your battery health.

    Posted
    M4mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall. I like the case. A lot. It works very well at suppling power to my xs. I’ve used it for hours at work listening to music by Bluetooth and of course the occasional checking of Facebook and surfing and got it down to 75% in 8 hrs of use. Pretty nice to not need to run to the charger. Wireless charging is a plus. And seeing both charge levels is cool. Phone case is slicker than i would like. It does add some bulk and weight to the phone. But it’s not too noticeable in the pocket. It is noticeable in the hand. My only complaint though is i checked my batteries health before buying the case because i read that it diminished another reviewers battery. I was at 100%. A little over a week of use. Now my battery’s health is 97%. Still operating at peak performance but there is a definite drop that i can’t explain. I can’t comment as of yet if that decline will continue. I certainly hope not. Phone is only 5 months old so it may be normal battery performance drop. But i don’t think so. It does seem to be a repeated issue that i would consider before buying this product.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Kept disconnecting from my phone

    Posted
    Scotty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It was hard to get the smart battery case to connect to my phone properly. Once the phone was inserted into the case, you had to bump the case on the bottom rather firmly. It would randomly disconnect from my iPhone XS and reconnect when I bumped the case on the bottom. Best Buy swapped it for a new case before I even left the premises and even the on-site Apple rep couldn’t get it to work correctly. My guess is that it was my phone, not the case, but I couldn’t bring myself to go through the hassle of trying to solve the problem (Genius Bar appointment, possible exchange of my new phone, restore from backup, etc.). While I will recommend that people needing longer battery life give it a try, I suggest installing it on your phone before leaving the store just in case you have the same issue I did.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Case and keeps phone charged for days

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This fits my iPhone X perfectly. It was easy to install and has holes and buttons in all the right places. The first day I had it I charged it up to 100% and set out to see how long it took before it needed charging - almost a week - and it charged back up in just a few hours! It does add a bit of bulk and weight to the phone but it's not excessive and the added bulk actually makes the phone more comfortable to hold. It works with my wireless charger and also with the wired phone charger. As long as I give it a charge every few days I'll never run out of charge on my phone no matter what I'm doing with it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Super Long Battery Charge

    Posted
    mgwerth
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Having made the choice to sell my camera and switch to strictly my iPhone 10 camera, I needed something to extend the phone's battery life with heavy phone usage daily while on vacation. The advice I got from the people at Best Buy, especially an employee who personally had one, convinced me to buy the battery. It was a great purchase. I now charge my phone about every 4 days. Size-wise, it's adds a little weight and bulk to the phone, but it has to by default simply because of the battery, which doubles the thickness. The case feels like a smooth rubber and feels comfortable.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Using this on my iPhone X! Fits (almost perfect)..

    Posted
    PB0924
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was looking for a legit Apple charging case for my iPhone X but was told they did not make one for my phone - but I looked up the iPhone Xs and saw tons of reviews and videos saying it works perfectly on the iPhone X.. they did not lie! It fits great. The only issue if the holes for the speakers on the bottom which do not align (the iPhone X has symmetrical holes but the iPhone Xs does not), I have not noticed any difference in sound quality which is great.. pretty happy with this purchase!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Bulky but good

    Posted
    WhoDat
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had a mophie on my iPhone XS before. Was really waiting on apple to release this case because my main thing was a charger case that had the lightning port on the bottom. When I first tried it on it definitely made my phone feel a lot heavier. I didn’t like the fact that it doesn’t have an on/off switch. But it’s a smart case and it seems like it distributes the charging perfectly for my phone throughout the day. Definitely a high price to pay for a case not gonna lie but overall that lightning charger port is way better to have over a micro usb.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for my needs, but one QC issue

    Posted
    BearHeart
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like a lot about this case. Number one, I don’t ever run out of battery, which I used to since i have become completely mobile device dependent. The drawback is that every now and then (say once ever couple weeks) the battery case will not charge when plugged in to USB-A to Lightning, multiple chargers and cables tried, including the standard Apple certified cable. Solution is to disconnect the case from the phone for a few seconds, then plug back in, and everything works as expected. Overall, very pleased.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great case way better than any other battery case

    Posted
    Jonnybiscool
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I charge it at night with my iPhone I have the iPhone X by the way not the xs. It fits just fine. Keep my phone charged all morning and some afternoon with minimal use. With heavy usage including YouTube and video calls it’s gives out at noon o it fits just fine. Keeps my phone charged all morning and some afternoon with minimal use. With heavy usage including YouTube and video calls and gives up till noon. Keep in mind I start my day off at 5:00 AM.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Apple Smart Battery is Smart!

    Posted
    ScottM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This battery works as advertised. It keeps my phone charged for up to 48 hours. The battery case is not heavy and fits the phone with amazingly tight tolerances. It also charges wirelessly as well giving it great options for watching and charging the phone at the same time. It’s Apple, so you pay what you get for; a device that works as advertised but has a premium price. I for one think it’s priced appropriately for what it does.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Highly recommend

    Posted
    Boopie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was a little nervous in the beginning because it seemed to run out of juice quickly. But it turns out I had so much data transferring to my new phone and the process (which took days) was using up a lot of juice. If I didn't have the case I would have run quickly out power. When the transfer process was finished the case power lasted at least 24 hours. It's easy to get off and on and it's very protective.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best battery case I’ve owned so far.

    Posted
    JTMARINE02
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I’ve been reluctant to pay the $100+ Price tag for a phone case for a while. I’ve had other brand name battery cases and non-name brand and nothing comes close to the quality, reliability, and battery life of this case. I’ve owned it for a few months now and haven’t had any issues or complaints. Although not having the ability to turn the case on/off took a bit to get used to.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    AMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Unexpectedly surprised. Was excited to get this Apple smart battery/charging case, but it was DOA as soon as I took it out of the box when I left the store. Brought it home and plugged it in to see if it just needed a charge, but it would not power on. I must’ve received a defective one, and decided just to return it instead of exchanging for another one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointing

    Posted
    Jack
    • My Best Buy® MemberMember

    Admittedly, I had high hopes for this case. Those were quickly dashed. From the beginning, it didn’t charge as much as advertised. More recently, the charging started to cut out, both to the case and to the phone. I’m going through Apple to get a warranty replacement. All in all, I’m very disappointed.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Extra juice with extras

    Posted
    Bumbleish
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was tough decision to buy when already had LP case, but not regretting it. The extra battery life is just so handy. Don’t have to worry about a dead phone or finding a usb battery charger when on all/multiple day hikes & ski trips. Other then the wish that there was a lanyard attachment, Id recommend it when you want the convenance of extra battery life.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome case, even if bulky and heavy

    Posted
    SeattleGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    High quality and lots of features, even if it is over priced a bit. Heavy, but the weight is at the bottom of the phone and actually makes the phone more stable to hold while typing and using. Wireless charging, fast PD charging, integration with iOS. This is the best battery case to get if you were going to get one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great iphone case

    Posted
    DDGG
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I typically buy mophie cases because of the battery extension and protection, so I was surprised when I bought my new phone that apple came out with something similar. I love it. Keeps my battery charged all day. I use my phone constantly and it’s always full. Protects phone from damage too. Definitely recommend this product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    CASE GOOD/ PRICE NOT SO MUCH

    Posted
    BEJ1199
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like Apple products because they work together great. This case fits the phone perfectly like it should, but my favorite thing about it is that it uses the lightning cord. Other battery cases use the micro USB. It has a good in hand feeling as well. The price could be a little lower but it is Apple so it is to be expected.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great with iPhone X

    Posted
    Michelle1707
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works perfect with iPhone X. Was worried it wouldn’t be compatible but so far it works perfectly. It’s made to hold in one hand so comfortably. Love how the back is designed. Love the material and how it feels in hand, good grip. Apple makes the best battery case. Better than any of the others.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Maybe Too New To Review

    Posted
    chismoso
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So far I am very happy with the charge and length of time I now have on my iPhone XS. Usually I was dead by mid-day but now easily lasts throughout the day until bed. Easy to charge on phone. My only concern is long term affects on the battery, they say it won't harm it. We will see.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A must have

    Posted
    Kbertrand
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This has been a must have for me. The XS has decent battery but this gives it the extra push that it needed. Yes, it’s a little bulky, but no where near as bulky as others have said. I get almost two full days with heavy use, and three with barley touching my phone much.

    I would recommend this to a friend