Best Buy Tech FestEnds 3/23. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $269.99
The comparable value price is $299.99

Customer reviews

Rating 4.3 out of 5 stars with 206 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers express satisfaction with the iPhone 11's camera quality, color options, and affordable price point. The fast delivery is also appreciated. However, some customers have concerns about the battery life and minor scratches on the device, as well as the packaging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 206 reviews
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Great 1st phone for my son.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well so far and my son is happy. The phone is in great condition, the battery life is good, and all apps run.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Great phone!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, never would’ve known it was pre owned. Excellent condition, worked perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Love the color. Works great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color. Also works better then my samsung galaxy flip 3. Havent had any issues yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice quality! Take’s awesome photos

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone! My pictures I take are so clean and crisp. The size of the phone is just right. Not to big but not to small. Nice quality phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My I-Gift

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this new phone, i would definitely recommend it for purchase. The color is off the chain…I love my I-phone that I gifted to my sister.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera is amazing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone !! Best Buy had the best customer service, the process was so simple & I got my phone was earlier than promised. I’m a customer for life !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have the best service ever nice people excellent customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My IPhone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter very love this phone . Very good to buy that.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time I got it it had problems but it got replaced! The second one came a bit dirty but it worked pretty good after I cleaned it and transferred my sim! My first purchase was a hassle to change though but it’s all good now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple 11

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple 11 Eleven unlocked you can't go wrong in any way!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works nice, smooth, clean, and overall good display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like New!!!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly and has no issues still works to this day !

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Packaging

    Rated 1 out of 5 stars

    Poor battery health, volume doesn’t work, poor pac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for the first day. Until the back of the phone started getting burning hot when I would use it, so I checked the battery health which was obviously bad. The sound doesn’t work too well either, particularly when it comes to calls. The ringer fades out after 1 ring. The box it came in looks like it’s from Aliexpress or something. Also came with a non-apple certified charger.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 4 out of 5 stars

    Great value for quality

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the original phone I received as the package came opened and the phone had damage to the camera, but the second phone I received is in great condition.

    I would recommend this to a friend
  • Pros mentioned:
    Works perfectly

    Rated 4 out of 5 stars

    Great refurbed phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, good price, easy setup, battery life seems just ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchases this phone for my daughter and she loves it. Everything works as it should! I will always buy pre used phones from now on, personally we cant tell a difference!

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Happy customer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works really well, all the configuration is from fabric, is indeed a unlocked device, starts working in the same moment I put my sim card on it, 10/10 condition, not even a scratch.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Trustworthy seller from my experience

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Definitely would say they’re a trusted seller based of my experience. And trust me I’m one of those people who are very cautious of the seller before buying and check recent and old reviews and research their legitimacy. However, the battery life wasn’t the best but that’s probably to be expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Phone in 2022

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome phone even in 2022 and doesn't really show its age. It is fast and should get updates for many years in the future. If you have more money a newer iPhone is a better choice.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Minor scratches

    Rated 5 out of 5 stars

    Great value, just as described

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery came at 84% with minor scratches near the charging port (no biggie)

    I would recommend this to a friend