Customer Ratings & Reviews

I recently purchased the Iphone 11 and have been thoroughly impressed with its performance and features. The phone has a sleek and modern design, with a large and vibrant display that makes it easy to use. The build quality is solid, with a durable and premium feel to it. The phone runs smoothly, with quick and responsive navigation. The camera is fantastic, with clear and detailed photos even in low light. The camera also has a variety of shooting modes, including Camera Features, making it a great option for those who love photography. The battery life on this phone is excellent, lasting through a full day of heavy usage with ease. The phone also has fast charging capabilities, so I never have to wait long for a full charge. The phone also offers a range of connectivity options, including Connectivity Features, making it easy to stay connected on the go. The phone runs on [Operating System], which is intuitive and user-friendly. The phone comes with a variety of pre-installed apps, including Apps, and offers access to a vast app store for even more options.

Was a gift for my daughter and she loved it! Works perfect and for the money we paid was a great deal, its been a year since we bought it for her, that's why the minor scratches but even thou it works just fine.

Bought this for my daughter as her very first phone. Super cute, reasonably priced and in excellent condition so far. She was very happy and extremely excited to show her friends. Very happy costumer here.

Phone was in flawless condition couldn’t even tell it was preowned operated at new speed too

Phone works great was a good deal and although refurbished works like a new phone

We purchased the phone at our local best buy. We were on our way to the phone store to get the service hooked up when my daughter said the camera lense was scratched. I checked it out at the next stoplight. I looked at it and wiped it with my sweater. No scratches! She's a dork! It was just a smudge. The phone cost a bit more than other refurbed iphone 11 online. The phone is great. Excellent camera quality and all the iphone extras. Great phone, she loves it!

After a failed purchase of a defective iPhone from Amazon, I decided to go with Best Buy for a certified pre-owned iPhone 11. Going on a month of use and so far I’m very happy with my purchase. The phone was in excellent condition and great battery health when received and still working like new!

Love the phone! Keeps a great charge, love the camera also! Highly recommend.

This phone is awesome would always suggest pre owned phones . Works great !

Nice and clean phone . With high performance and functionality. Excellent condition.

Refurbished iPhone 11 I couldn’t access it even using Apple CS with the help of Electrical Engineer by my side using an Apple Laptop. Your Geek Squad gave it a valiant try . I drove to Grand Junction, Colorado. My closest Best Buy I was fortunate to have Jadan as my CS Rep. Very understanding, and has a calm collected demeanor. I did a check on the replacement iPhone 11 and found it had NOT been refurbished to Best Butys standard of 80% battery life! I was given a certificate for a replacement/refurbished iPhone11 to be picked up within the month of October. It’s always disappointing when you have high expectations for refurbished electronics. But having to make two trips u expect compensation for gas and my time… Your employees work hard to offer their best to help and appease your angry customers. I believe there should be compensation for those that rise above. Perhaps digging deeper into the company you use for ur rebuilt electronics need to have more accountability!

It’s a good phone and works very good the screen is perfect too

Absolutely love this refurbished phone works perfectly like brand new costumer service was amazing I 100% recommend by refurbished phones from best by thanks so much

Great condition , easy to set up .. great help from customer service.. indeed best buy has quality in staff!

Came perfectly looks exactly like the picture no cracks it was protectable

Hey Guys, So far so Goodie! I'm very happy with this phone pretty much new! no bumps dents nor scratches the volume and notifications are Superb! I took a chance and it worked out Thank The Most High, Smooth about to buy me a clear case, just bought a new p@psocket Grip :0) and tempered glass for screen...the switch was easy too from Android to iPhone. Everything went right over :) worth every penny! TY Best Buy! This iPhone does a lot having fun with it very precise Yello! IOS world !

Generally I was satisfied with this previously owned iPhone. I liked that I could pick it up the same day as I purchased it, as I had a small window of time to get it. The price seemed fair until opened and inspected it and found multiple scratches on the glass! I had purchased it as a gift and did not have the luxury of returning it as I was leaving the country in a few days. When I tried to connect to someone in the store where I bought it, I was told multiple times that I was not allowed to talk to anyone in the store, only the international customer service line. The teen who got the phone was gracious but I was embarrassed and disappointed for her, and angry with my buying experience from Best Buy. Guess it pays to have Amazon Prime in these situations. Could have returned and got a new one within a day...

Great phone works perfectly just as advertised highly recommend

Bought the iPhone 11 as a gift. It arrived very clean and without any scratches or scuffs. The gift was very well received,

I received the phone earlier today and it was great soon far. No scarthes. The sound and audio works good.the camera quality and everything. Looks like a new phone