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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4 out of 5 stars with 67 reviews

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Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers praise the excellent condition and smooth, fast performance of the pre-owned iPhone 12. However, some customers have expressed concerns regarding the battery life. Additionally, a few customers have reported minor cosmetic issues, such as scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 67 reviews
  • Rated 4 out of 5 stars

    i likeeee ittt.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone came in funny packaging but when i opened it was indeed an iphone 12. i got the red one with 256gb. the battery health was actually kinda nice i'd say, it was at 86. it had about 2 minor scratches on the screen & back glass but arent noticable when the phone is on or off, only visible with flashlight. it had some paint scraped a little off around the aluminum but besides that, everything is perfectttt.

    I would recommend this to a friend
  • Cons mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Screen has a little scratch but it's good overall.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received it. It's nice. Battery health is at 94% which is good. Screen has a little scratch but it's alright.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    From iPhone 7 to iPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is excellent and the transition from an iPhone 7 to the 12 was way smoother than other iphone upgrades I have done in the past.I lost nothing and did not even have to use a computer. The Best Buy purchase experience was also very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone preowned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good as a new one it has a few quirks but for the price it was for this preowned phone I love because I love iPhones!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 12 White

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was in great condition, the iPhone didn’t have any scratches or dents, I was a little scared on purchasing but glad I did !!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great phone – smooth, fast, and reliable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this phone for a little while now and it’s honestly worth every penny. The performance is smooth and fast, the display is bright and crisp, and the battery life holds up really well through a full day of work, school, and social media. The camera is also super clear and captures great photos, even in low light. It feels premium in the hand but still lightweight. Setup was simple and transferring data from my old phone was easy. Definitely recommend this if you want something reliable that will last!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Performance

    Rated 5 out of 5 stars

    Like New

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what was advertised. Condition was excellent with no scratches. Phone works perfectly. Great option if you’re on a budget.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    WORTH PURCHASING

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was VERY scared about buying it based on other reviews but when i got it it came in funny packaging but when i saw the phone IT WAS SO PERFECT And when i set it up i checked the battery it was perfect and theres nothing wrong with it no scratches or cracks im so happy i made this purchase:3

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Used iPhone 12

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a used iPhone 12 you really can't tell it's used I can see two small light scuffs but in a case you wouldn't know the storage is awesome I've had no hardware issues with the device and it arrived on time when it was ordered my only issue is the battery life is not that great but that's on me it did come with a new battery when I got it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    W Purchase - Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good performance and in excellent quality. No scratches, no glitches, and camera quality is as expected. Battery life is only up to 82%, which is good considering it was pre-owned, and it charges fast. W purchase overall!! Especially for the price, it was worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Used cell phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was better than expected.It was in great condition

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works extremely smooth, no wear or tear on this item!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good value replacement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new to us phone works great and is in very good shape. The battery is a bit worn (77%) but its holds a decent charge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Regular iPhone cute color.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter she seems to like it everything has worked ok on it so far. Battery is good I think it works well. I gave a 4 start because I do not like how light it is like it’s made of nothing.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had it for about a week and so far so good, no complaints

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone operates well and was in excellent condition. I had no issues installing my SIM to get service going. My only issue was the charging cable and plug provided were faulty so it wouldn’t charge and it also overheated easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Simmons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase for anyone looking for reliable and affordability

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone 12 glad i purchased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dislike wait time. Like the phone and deal. My first I phone happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 14

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition, some scratches in the back camera but thats about it. 90% of battery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Is good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It could be better and has broken on the phone my old to comparate with this one is better condition

    I would recommend this to a friend
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