Customer Ratings & Reviews

I love my iPhone 12 is perfect the camera is really clean I love the color the size is perfect I don’t have any problems with the phone I love it

I bought an unlocked iPhone 12 . The staff from the Geek Squad were very helpful and listened to my needs and concerns. Eric and JC were very helpful and kind. They ensured that my iPhone was working and in good condition. Very good customer service. Very professional.

Very good very gucci good quality it has a good camera and sound is loud

Was in perfect condition despite being refurbished. After my previous iPhone broke due to water damage I needed a quick replacement and I ended up saving so much money and it was an upgrade from my previous device!

Fast and simply Checkout. I liked the device it’s has no blemishes or scratches or cracks and It probably runs faster than my iphone 13 weirdly enough i like the camera quality better and if i could i would use this phone as my main phone, The software is better and has the new emojis from the update… which i do not have on my iphone 13

Great product! Appreciate the features and quality! Just wish it had a jack for headphones. Otherwise it has good storage space and a good quality camera!

Good service in store. We were taken care of right away - no waiting. Phone arrived a day early. Works well as expected and pre owned is like new

I liked how affordable it was and good condition for refurbished exceeding my expectations

iPhones are extremely resiliant and have definitely passed the test of time. This iPhone 12 is still responsive, quick, durable, and reliable. Very good purchase and would definitely recommend to a friend or family member.

Awesome. Works great and for the price it's totally worth it

I love the iPhone 12 because it’s fast and it’s so easy to use

The customer service team is very helpful and they did all they could to assist me in my purchase. The phone was well except the battery life was compromised.

I'm happy with the service provided inside the store. Customer service was excellent. The phone is exactly what I was looking for—a phone with plenty of storage and good camera quality.

no problems with the phone and is super easy to use i love it so much and this iphone satisfied my needs 10/10 would recommend

Good deal phone works good and employees are very helpful and having me set it up I needed a new phone since I slammed mine in the trunk and broke it in half

I recently purchased an iPhone 12 and I can honestly say it was a great deal! The phone was refurbished but looks brand new and was compatible with my service provider. I ordered the phone at 10:00 the previous night and it was ready for pick up the next morning. My overall experience with was exceptional!!!

My first tome buying something pre owned and was amazed how good the product actually is. I definitely trust Best Buy with pre owned products from now on and will definitely purchase more.

The phone was sold to me unlocked but when I hooked my xfinity they had me call them. They told me that the phone wasn't compatible with them. That would prove that the phone is not unlocked right well whenever I went to take it back to Best Buy they had such a hard time returning it I had my receipt I had my original form of payment I had everything and they couldn't give me another iPhone 12 they didn't have anything cheaper so they wanted me to give them $100 to get something that they had the next up of it was a really hard situation it sucks it got me mad I ended up getting a phone through them I ended up getting another 12 to them they ended up having one at the store but they kept me there for about an hour and a half trying to figure out what they're going to do they had me thinking there for a minute that they were not going to do anything so who cares if I win $400 for this review it already costed me almost $400 just because the fact the sold me a message up phone.

This item was pre-owned and it is in perfe t condition, no scratches, super clean. Works perfectly and the best price.

Very good phone it was like new and I have had zero problems