Customer Ratings & Reviews

iPhone 16 Pro Max is a powerhouse. The huge display is stunning, performance is flawless, and the battery easily lasts over a day. The new camera system especially the 5x zoom and Capture Button are major upgrades. Apple’s new AI features are promising, even if still rolling out. It’s big, pricey, and not for everyone, but if you want the best iPhone experience, this is it.

I was a bit hesitant at first about buying a pre-owned device, but Best Buy’s “Excellent” condition rating definitely lived up to its promise. The iPhone 16 Pro Max arrived in flawless shape—no scratches, dents, or signs of wear. It honestly looks and feels like a brand new phone.

The phone is great no problems or anything with it. It works and I like my purchase

Personally I’m so proud and happy about my passage and experience in St Petersburg Best Buy store that I find myself in the obligation to write these few words to express first my thanks and gratitude to Chris for his help ,kindness and professionalism. Professionalism in its global and human signification hopping getting the possibility to have this kind of person everywhere we go.We love a place and come back to it not obligatory fo the products but for the persons we there and we’re treated.

Love this phone. I switched from an android and it has so many features. Love the camera

It is a great phone haven’t had any issues with it yet.

Very good phone like new works amazing. I will recommend it with friends.

My phone came in good condition not broken or scratched !

Very Happy,wonderful,Good,exellent,the best the iPhone es king

Seems like working new. It could be ultimate if you provide with original Apple box

Great phone, but Best Buy customer service needs a lot of work!

The iPhone 16 Pro is fast, lightweight, and beautifully designed. The camera upgrades are amazing, especially the new zoom, and the display is bright and smooth. Battery lasts all day, and overall it feels like a big step forward—definitely worth the upgrade!

Excellent product. I recommend it. It was a gift, and she's very happy. It's fast and has plenty of storage space for the files on her phone.

Light, simple, fast, great size, great purchase!!!

I love the new iphone features & the size of the phone. I like how best buy had it ready for me in an hour after i purchased it

iPhone 16 Pro Max – Unmatched quality and the best service at Best Buy I just bought the iPhone 16 Pro Max from Best Buy and I couldn’t be happier. The quality of the device is outstanding – sleek design, super fast performance, and the camera is on another level. Apple really outdid itself with this model. Best of all, I got it at a great price at Best Buy, much better than other places I checked. And the customer service? Absolutely the best. The staff was friendly, professional, and helped me with everything I needed. For me, Best Buy has the best customer service. I highly recommend both the product and the store. A perfect shopping experience!

Came with 2 cycles and 100% battery health. Phone is in amazing condition. Would buy again!

⭐️⭐️⭐️⭐️⭐️ Absolutely thrilled with my purchase! I recently purchased two iPhone 16 Pro Max devices, both listed as pre-owned and in “incident condition” — and I honestly couldn’t be happier with the results. From the moment I received them, I was surprised at how amazing the phones looked and worked. The condition was far better than expected — both devices were fully functional, extremely clean, and performed like new. The buying process was smooth and transparent. I was a bit hesitant at first, but everything from the packaging to the activation went perfectly. I’ve had zero issues, and I truly feel like I got a premium product for a fraction of the price. I’m so satisfied and genuinely happy with this purchase that I wouldn’t hesitate to buy again. It’s rare to find such quality and honesty in the resale market, and this experience far exceeded my expectations. If you’re on the fence — don’t be. This was absolutely worth it, and I hope to be lucky enough to win that $400 gift card, because this review is coming from a very happy customer!

Beautiful curved design and battery life is solid...i love the screen its very large

I recently bought the iPhone 16 Pro Max from Best Buy, and I’m really impressed. The phone feels super smooth, fast, and premium in hand. The camera quality is stunning, especially in low light, and the new camera control button makes taking photos so much easier. Battery life easily lasts me the whole day with heavy use, and the display is incredibly bright and sharp. I also love the new titanium finish — it looks elegant and doesn’t feel too heavy.