Customer Ratings & Reviews

I was skeptical at first, seeing as this phone was pre-owned and everything, however, upon opening the case, I was shocked. It looked pristine, almost like no one had ever used it before! It was factory reset, up to date (mostly), and was snappy like it just came out yesterday! The only telling sign of this being preowned is the Battery Health listed in iOS settings, with a maximum charge of 94%, which is fine; these are Apple batteries we’re talking about here… All in all, I’d recommend this phone new or used! Good job Best Buy; I’m definitely going to keep buying refurbs from you guys; heck I’m writing this review on the phone right now!

It’s been a great phone. I loved it very much straight from my kid.

Great mobility but the battery kind of falla short of new gen iphones that are larger. This seems to want to be charged about two times a day.

Bought as a gift to upgrade my mom to a more current gen of phone. She had a 8-10 year old phone that was finally on it's last legs. This has been a much needed upgrade, it's not the flashiest but it's enough for what she needs and she is very happy.

Great phone for my daughter. Low priced, and still works very well for the age of the phone. Easy parental controls to put in place. Highly recommended for younger kids as a phone.

Well I think I may have made a mistake in buying this phone (an SE). My old phone was always needing a charge. I thought this phone would be different. I like the phone except it doesn’t keep a charge. I’m having to charge it every morning.

I really love my phone . It had great battery life. It fits comfortably in pockets. The phone has a lot of features that are easy to install on the app. The camera is also very nice . Clear pictures and the ability to see everything from a far . I just love my phone . I wouldn’t trade it for anything.

I have bought a pre-owned iphone 12 from Amazon and it had exceeded number of accounts allowed on the phone so I ended up having to return it to Amazon. I came to Best Buy and after explaining my need to the guy at the counter he immediately found this pre-owned iphone se for me and is in perfect condition and I was able to add my account with no problem. My only complaint is that Best Buy charges $40 to set up the phone which in my opiono is not very senior friendly. Maybe Best Buy could offer a discounted senior fee?

Great work on refurbishing. Phone works great. Great purchase

Has been working just fine, got it for my brother as his first phone about 6 months ago. He wanted an iphone for some time and thought giving him a more affordable option would be better to see how he takes care of it. Overall definitely recommend.

Great phone, renewed/restored to near perfection condition. Priced reasonably. Only reason i gave 4/5 was because it didn't come with any documentation or charging block.

Excellent simple touchscreen phone that works well.

Sometimes it goes black for half a millisecond for no reason but otherwise it's a great item! Easy to use and great price with a quality camera

I purchased two of these phones for my company. It works great great value.

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Bought this phone to replace an old iPhone 6. The price to performance is great! Though the phone is primarily used for the more basic features. If you are looking for gaming and using it a lot for more intensive apps, you may want to go with something a little newer.

Battery dies quick but other than that it came like new

Incredible Product! Would Recommend For People Wanting A Good Phone For A Lower Price. $200 Is A Steal. It Comes With Apple TV, Apple Music, And Apple News Subscriptions. Something You Should Buy For A Kid Or If You Want A High Functioning Phone For A Low Price. Thank You Apple For This Phone And BB For Great Shipping.

Bought this for a relative that had an Iphone 6 with a battery that lasted minutes instead of hours. It is in very good shape, no scratches of external damage. It setup to the service provider with no issues. Good alternative to spending the money on a new phone!

Unlocked perfect for little ones works great more affordable then newer phone