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Customer Ratings & Reviews

Your price for this item is $474.99
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The comparable value price is $499.99

Customer reviews

Rating 4.4 out of 5 stars with 8223 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the camera's quality, ease of use, and long battery life, frequently praising its simple setup and effective night vision. However, some customers expressed concerns about the motion detection's reliability and the system's cost. A few also mentioned minor issues with response time and the mounting options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 246 Showing 4,901-4,920 of 8,222 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this system and for once when it says wire free it means it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great concept frustrating tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One camera does not work properly going off line frequently. Four cycles of troubling shooting with tech support supports that the problem is within the one camera (the base station and the other cameras and all batteries perform as intended). I have asked them to allow me to send the one camera back for their inspection repair or replacement but they continue to respond asking more question often repeating previous requests. By the time I realized how this was going to proceed it was too late to ask Best Buy to exchange it. I recently purchased an add on camera to address my coverage concerns while working on resolving my camera problem. The arlo security system is very good I am pleased with it but I need to know technical problems can be addressed quickly since fundamentally security is at the core.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    BEST EVER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2ND SET FOR 2ND HOUSE SO EASY TO USE!! WOULD RECOMMEND THIS TO EVERYONE.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy to install and understand all the step highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo pro isn't perfect but pretty good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish the cameras were 1080p but the trade off is no wires. For my setup I didn't need continuous recording and didn't want to pay extra for storage or viewing so the Arlo setup is great. Video lag is as expected for a wireless setup. I was comparing this to Nest since I have the thermostat.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works great for me to do a quick check on things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and control. Would recommend to my friends. Works great at night

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system once you figure out how to work it . The manufacturers directions are very poor. The in store service was great from the sales people and the General manager was great. I have recommended the Edwardsville store over any Best Buy that I have ever been in. We give it a 10 plus rating.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice little kit you can setup in less than 30 minutes has nice video and audio

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Hate wired and this WiFi camera does the job and more!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 2 out of 5 stars

    Could be a lot better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Easy to setup and install. Need outdoor mounts though if not mounting inside. Magnetic mounts outside is stupid. 2. iOS app is fast to very slow to respond and is frustrating to use at times. 3. Camera motion detection performance is subpar. Even after Adjustment. Think of this system more as point very defined point surveillance system with mediocre motion detection performance. 4. Netgear/Arlo website customer support is nonexistent. Emailed and called and can't get a response. 5. Enticed by no fees for 5 cameras but quickly realized we needed more than five cameras to adequately monitor our home b/c the camera performance is so poor.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Best cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras and base where easy to install. Videos are clear.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Love them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these cameras! They are Easy to use with a quick setup!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    fantastic quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted cameras, very easy, quality of pictures and audio is outstanding

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera works very good would recommend this product to a lot of people

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    great for outdoor home security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are very good for monitoring your home when your at home or away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best cameras out there, hands down! Love them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my daughter make sure that she has security system in the backyard I like it because it's wireless and you cannot shut the low battery signal on your iPhone but I can't really give you an idea hi route to grade it because I got four and I'm gonna give it to her for Christmas

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Improvement over the HD camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arlo camera is better than the last camera, because it now has a rechargeable battery and also has the ability to sound an alarm from the base station. Pretty much the same same camera but with a few upgrades. Now we just need a solar charger and this will be the best security camera ever.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are super happy with our purchase. We've actually recommend to others

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    This item is very very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it very much I love that I can hear ppl talk and u can talk to someone

    I would recommend this to a friend