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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 15 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers have good things to say about the XL Rechargeable Battery and Housing's impressive battery life. Many appreciate the significantly extended use compared to standard batteries, allowing for much longer periods of operation. Positive feedback highlights the peace of mind this provides, especially for users in active areas or those needing reliable power. There are currently no reported negative customer experiences.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-15 of 15 reviews
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Maybe too much.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In theory is good, having a long lasting battery is great. but it’s a lot heavier and bulkier than the regular one... making hard to place and to adjust.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello ArloUser72,

      We value your feedback and appreciate you sharing this to us. We'll forward your feedback with our internal teams. We thank you taking a moment to leave us a comment.

      If you need assistance with your Arlo system, feel free to contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Highly recommended and well worth price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have and perfect upgrade for default batteries if in active areas or just needing peace of mind for long lasting. You truly get 2-3 times the time of the default battery. I upgraded all our outdoor cameras just to have the peace of mind of lengthy use. Highly recommended and well worth the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo - XL Rechargeable Battery and Housing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    working great so far, easy setup, yes i would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Extended battery/housing

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing a Essential XL camera I knew the XL batteries were the way to go. Almost double the life as previous standard battery. Definitely recommend the XL batteries for the peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Arlo extended battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the extended life this battery offers. My original battery needed recharging far too often whereas this one last much longer. I have not changed it once since purchased and after continual 24/7 usage.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This battery has an excellent life to it. I have it in an average to higher traffic area and it will last 3 to 5 weeks. I would definitely purchase again!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Double the battery life!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for your Arlo camers. These batteries double the life of your cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great upgrade to your existing Arlo Ultra.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it has more than doubled the life of the standard battery.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware support, test quickly and return if needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying I love the Arlo products but their support is the worst. I have had both a camera and now this battery that malfunctioned. In the case of the battery it will only charge up to 30%. I put in a case on the Arlo site and as with the camera, they come back with procedures to follow to reinstall the camera and the app. You do that a d it does not work. You send a response stating this and then they come back with more steps. They then only give you a number of days to follow these steps and then they close the case. These cameras are in a remote location and so I cannot go immediately. It is so frustrating. Could they not acknowledge this is a known problem and that this is the correct fix. You end up giving up and feeling really negative about the company. But when the cameras work, they work well. My advice is get the Arlo product working as soon as possible. Any problem then return to Best Buy before the return period ends. Do not go to Arlo support, just re-order the item.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Marke,

      Thanks for sharing your feedback about your experience with support. We would appreciate an opportunity to look into your case and assist you further. Please send us an email at [email protected] detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 3 out of 5 stars

    Could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite being fully charged and using along with Arlo's solar panel the battery life still doesn't last very long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You Best Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best place for getting this item. Even Arlo didn’t have stock.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, dont have to charge the battery with this along with solar panel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Battery Life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a fan of switching out batteries every few weeks, so this was a no-brainer for me. I'll buy more as soon as they are availble.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Paid full price, Best Buy gave used/returned item.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy in Tucson (Broadway) provided an previously opened/used item. I paid full price and deserve a brand new factory sealed item. Best Buy is deceptive and dishonest. Returning immediately. Will not shop with BB again. fm

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello NvrAgain,

      We value your feedback and appreciate you sharing this to us. We'll forward your feedback with the appropriate team. We thank you taking a moment to leave us a comment.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Customer reviews from bestbuy-ca

    User rating, 5 out of 5 stars with 1 review on bestbuy-ca.

    See all bestbuy-ca reviews
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