Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 314 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the SURFboard AC1900 Dual-Band Router with 16 x 4 DOCSIS 3.0 Cable Modem's ease of use, strong performance, and reliable setup. Many appreciate the improved signal strength, coverage, and range it provides, resulting in better WiFi connectivity throughout their homes. Positive feedback also highlights the router's compatibility with various internet providers and its competitive price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 314 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Nice modem/router combo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this modem/router. It comes with built in Mcafee which automatically blocks non reliable pages and scam proactively Speed is a breeze and just plug and play. Great equipment and easier to set up

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    No problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something that would be compatible with Cox Communications. I did not want to pay a monthly modem rental fee. I haven’t had any problems with it and it was easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good gateway

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Set up time about 10 minutes. Went online to Comcast and had the connection made. Have it located in sunporch and it covers the entire house.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got tired of paying cable company monthly to use their router. Purchased this and it has been much more reliable and has much better wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Sufficient modem and router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is sufficient for connection. There was a few disconnects when I used it but overall it’s connected well and the the speed is decent.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Easy installation!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS - SURFboard AC1900 Dual-Band Wireless-AC Router with DOCSIS 3.0 Cable Modem installed quickly and has worked flawlessly for the past three weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arris modem handles all of our needs and saves the monthly rental cost. It will pay for itself in short time. Installation was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace Xfinity rental modem/router that was dropping signals and slowing connection. It works great. Stable connection, no drops. Eliminated lag problems for gaming. Love the phone app that lets you manage security, network settings, etc. Easily handles all my devices - I had three Ethernet and four wifi devices connected with no stumbles. Easy setup, didn't even have call Comcast. Why rent a crappy modem/router? Buy your own, invest in one that will be future proof for five years. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased to replace my Xfinity Rental. I ran an Internet Speed Test before I changed them out. (before and after speeds were identical) Here is a hint on how to make things go smooth here. First thing to do is register your new Arris Cable Modem with your Xfinity Account (online or call) Second, unhook the rental and connect your New Arris (it will not work at that moment but to not panic) Third, take your Rental to the nearest Xfinity Store and turn it in. Last step while at Xfinity simply requeat them to activate your New Arris (that they will see, because you registered it in the first step). By the time you get home you will be ready to sign in with your new password and start using. Bam! Perfecto!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was easy to install. It’s is more powerful than my old one. I have multiple wireless items on here and there is no delays

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Signal strength

    Rated 5 out of 5 stars

    Music lover

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this router you can have a very good and strong signal of wifi. And do no freeze it all. Very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Easy to set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a no brainer. Pay the cable company $10 per month, or buy this. I chose to buy. It was simple to install, and has worked flawless ever since.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great for multiple devices

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item does everything I need it to its quick and reliable and compatible with Xfinity. I have no complaints so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Easy breezy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hah absolutely no problem installing, nice speed say saved money other than renting one from my Internet provider

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router very easy to setup and increased internet speed. This router is also compatible with Comcast services.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Router

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product and good quality, wifi is great and easy setup and use.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Very easy to setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just plug and play. I'm using it with comcast internet and i'm getting the speed that i expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for high speed internet/WiFi

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. User friendly and very easy to use. They have an App for the Router that walks you through changing your WiFi’s name and also it’s a dual band router so it act as a modem, ridding you of the $10-$12 monthly fee from you service provider and also a Wireless router. The wireless has two setting 2.4ghz which is standard and a 5.0ghz which is extremely fast but doesn’t have the range like the standard WiFi does. Great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speed.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised so far. Great speed and works with my cox cable subscription.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fast and stable connection, easy set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed for streaming with multiple devices, easy set up, priced right.

    I would recommend this to a friend
Sponsored