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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 314 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the SURFboard AC1900 Dual-Band Router with 16 x 4 DOCSIS 3.0 Cable Modem's ease of use, strong performance, and reliable setup. Many appreciate the improved signal strength, coverage, and range it provides, resulting in better WiFi connectivity throughout their homes. Positive feedback also highlights the router's compatibility with various internet providers and its competitive price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 314 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great router!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the performance and ease of use. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very easy to install and hook up. Covers entire 3 level house.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Signal strength

    Rated 5 out of 5 stars

    Great combo modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combo modem broadcasts very strong and the setup was quick and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great modem for the mone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to setup. Very easy to get connected. Fast speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router is amazing, super fast and easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install and set up, consistently works overall a reliable unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use and fast, plug and play, easy set up!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product!! Super simple set up, works perfectly!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and fast speed. Perfect for my current needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router works really good, it’s fast and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So far, so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product to replace both my dead cable modem and my Airport Extreme (now a back-up,) and once I realized that I just needed to let my cable company know the IP address, etc., it started right up and has worked flawlessly ever since. It has a slim design and has been reliable to date.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, good price, quiet, Compact, easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this product because we were tired of paying rent for the cable companies each month and figured we could get more for our money by purchasing our own. This is a great product that we have no problems with at all. Great job on quality and reliability! Thank you for an excellent product!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Technically Great Performance-Cheap Build Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS - SURFboard AC1900 Dual-Ban Wireless-AC Router provides Technically Great Performance. - However, the case is cheap and feels like it would shatter or break very easily. Maybe that is not the case in reality but regardless the case feels incredibly cheap and fragile to me. Otherwise, the technical performance is great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Pretty good reliability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. I’ve had great speed and reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    AC1900 Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Arris over the Motorola AC1900 after discussing options with the Best Buy Blue Shirt. Many reviews had Motorola at the top bur Arris was always listed as dependable and rugged with easy set up. Most difficult part was dealing with Xfinity on tthe phone as their auto set up did not work,

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Incredible speed Increase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I quickly discovered that my internet package wasn’t the reason behind my low bandwidth once I had this plugged in. I ran a speed test and I was downloading and uploading at almost three times the speed as my old modem!! Great value compared to other more costly options

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    its just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    modem is ok, we stream TV through it as well and have to restart it at least once a day to avoid buffering

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was sick of giving the cable company (Xfinity) extra money every month so decided to buy this. It was an easy install if you download the app on your phone. Fits my needs good speed wise. Can watch movies, surf and play Xbox without issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Priced Right For The Capability’s. Good Brand And Works With Multiple Providers

    I would recommend this to a friend
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