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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 314 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers consistently note the SURFboard AC1900 Dual-Band Router with 16 x 4 DOCSIS 3.0 Cable Modem's ease of use, strong performance, and reliable setup. Many appreciate the improved signal strength, coverage, and range it provides, resulting in better WiFi connectivity throughout their homes. Positive feedback also highlights the router's compatibility with various internet providers and its competitive price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 314 reviews
  • Rated 5 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this router for about a year now. It hasn't given me any connection issues or any other technical problems. It was worth the buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great cable modem & Wi-Fi router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second SURFBoard cable modem, and I've been very happy. Easy to set up. Hook everything up, turn it on and it works without intervention!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great third-party modem/router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Modem/Router for Xfinity internet. Get my maximum speeds with my service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It Gets The Job Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, include anti virus program for all devices connected and saves me from paying monthly rental fees. So far I'm very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with comcast but cant connect to the home security system comcast has to give a extra router for it but it's free of charge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I'm a Suddenlink customer in Stillwater, OK. I thought there was a problem with my old unit (and there probably was because of its age) so I replaced it with this one. I still have some of the same issues but I believe the fault lies with the cable service. I have noticed less issues and quicker connection to my wifi. Where I would recommend this product, I would not recommend Suddenlink.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good coverage for home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was very easy to set up and we have not had any more internet problems since we installed it. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased to replace the modem/router I was renting from Xfinity. Setup was super easy and range has been fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this router after moving into a new place, with plaster walls. Works great no matter where in the house I am. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad we decided to purchase our own modem and router rather than renting one from a cable company. The speed is very good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok modem router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace older with hopes of better coverage. Several times when going to PayPal and other payment sites I receive a msg not secure even though it’s password protected. Has kicked off even though supposed to be dual had to click to 2nd. Our older smaller router modem combo did this when too many devices connected. This one was suggested by Best Buy staff to handled our devices, ring doorbell better. It’s same as older smalwr

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem-router

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works very well, still using it. Will continue as long as possible. then replace it with another one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace modem rented from internet provider and existing router. It made a huge difference in our internet speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS - SURFboard AC1900 Dual-Band Wireless-AC Rou

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace Suddenlink rental unit. I didn't want to pay rental fees to Suddenlink. Haven't had any problems yet.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and does what it is was designed to do. Periodically I have to unplug & plug back in to get it to work.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    router modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    decent price and decent speed. wish I had gig net available in home but 300mbps is not bad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this to use in the garage and extend WiFi to the entire property. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems so far and was easy to connect. Password displays easily on box for visitors or when family is in town.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good modem. Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caught this on sale and decided to make the switch from renting. I get the same performance and reliability as different brands for $60-$100 more!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    fast modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was assisted at the Pensacola Florida location and was pointed to this item and I'm pleased with the looks and performance

    I would recommend this to a friend
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