Customer Ratings & Reviews

I had to upgrade my cable modem as the previous surfboard would not have given me the speeds I had just switched to with Comcast. I previously had 125 mbps and upgraded to 500 mbps. The old cable modem would have capped the speed at not much more than 150. This is a similar model to the last one but obviously can handle DOCSIS 3.1 (faster speeds). It is a similar design and a bit smaller as I had to move one of the screws on the wall, where I hang my cable modem. It was easy to set up and has given me the full speed, as promised by Comcast. I have nothing to criticize on this as it does exactly what I want and was probably the easiest part to upgrade in the whole process of changing speeds. I don't notice it running hot but it sits on a wall behind a chest of drawers and is largely forgotten about. It has been bullet proof and not needed any type or reset since it was installed, back in November 2019. The wi-fi routers I use with it took about a month to get installed properly but this cable modem has been great and I definitely recommend it if you subscribe to any speeds above 150 mbps.

Great Product. This product is slim which if your like me then the space where you put your internet materials is limited. Additionally, while using this modem I received lighting quick speeds. I additionally like the 2 Ethernet ports in the back (make sure to check with your ISP if you pay for more than one public IP address) this gave me flexibility in my home networking needs. For this price, this modem cannot be beaten. It also one of the most accepted modems which allows flexibility in ISP providers.

The ARRIS SURFboard SB8200 is a high-performance DOCSIS 3.1 cable modem designed to deliver lightning-fast internet speeds for the modern connected home. With its 32x8 channel bonding, this modem supports download speeds up to 2 Gbps, making it ideal for streaming 4K content, online gaming, and handling multiple devices simultaneously without lag. The sleek white design fits seamlessly into any home setup. Equipped with two Gigabit Ethernet ports, the SB8200 offers flexibility for connecting multiple devices directly or to a Wi-Fi router for expanded coverage. The DOCSIS 3.1 technology ensures faster data transfer rates and better efficiency, even during peak usage, while backward compatibility with DOCSIS 3.0 ensures broad ISP support. Easy to set up, the SB8200 is compatible with most major cable providers like Xfinity, Spectrum, and Cox. Its robust build, future-proof capabilities, and reliability make it a top choice for users seeking high-speed, dependable internet.

Very good working DOCSIS 3.1 modem for internet services. Easy to set up for the most part, very compatible with just about every cable provider, small and compact. It was worth buying a modem rather than renting one and paying the monthly fee from my provider. Also works in conjunction with any wireless router. I will say that before purchasing, please double check with your cable provider to see what modem you need because some providers will still let you use DOCSIS 3.0 but some will require 3.1

This is a solid, reliable modem. I bought this after reading plenty of reviews and reading about its features as well as that of the competitors. So far it works well without a fuss. Sometimes I may lose wifi signal and have to turn my modem and router off and on again but I think it's probably my cable provider's router which I'm still using since it's free. I like that it's compact, about ~4.5 inches deep and the same size tall. It was actually quite a bit smaller than the modem that I was renting from optimum. I only have a couple of qualms: 1. The Modem is advertised as being a 2 Gb router. The reality is that it is a 1Gb + 1Gb router. That means that even if your cable provider gives you a plan bigger than 1 Gb internet, the maximum speed this modem supports on any given ethernet port (it has 2) is 1 Gb. In order to use the full 2 Gb, you would have to purchase another IP address for your house/apartment. 2. I've heard that it runs a bit hot. As a result, I ended up buying a cooling fan to put on top of it laying on its side to keep it cool. It was inexpensive and it'll protect my investment in the long run. 3. I was actually more expensive at another site that I don't want to mention, (but let's just say that they are named after a large rainforest in South America) than at BestBuy. If you can get it for less than $150, it's an excellent deal. As it stands, it's just ok. I bit the bullet and bought it because the other site was out of stock and I didn't want to keep paying my ISP $10 a month on modem rental fees.

I've been using this modem for over 1 year. The initial setup was easy. An additional ethernet port for a second IP address (from the internet provider) is avaiable if necessary. Fast, troublefree modem. Clear instructions from Arris on accessing modem settings via the modem app.

The Arris SURFboard modem is nothing short of awesome when it comes to delivering high-speed, reliable internet connectivity. It's a powerhouse of technology designed to meet the demands of today's digital world. With its sleek design and cutting-edge features, it not only looks great in any home but also ensures lightning-fast internet speeds for smooth streaming, online gaming, and seamless browsing. Its reliability is unmatched, ensuring that your connection remains stable even during peak usage times. Setting up and managing your network is a breeze thanks to user-friendly interfaces. The Arris SURFboard modem is a game-changer in the world of connectivity, making it a must-have for those who demand the best from their internet experience. It's more than a modem; it's a gateway to a world of fast and uninterrupted online adventures.

Works great speeds are excellent and very easy to setup.

I had read repeatedly that the income of not having the monthly rental from your internet provider would pay for the hardware quickly. But foolishly I felt that it would be a sketchy solution, that somehow the Internet provider would be a "safer" or "more reliable" access. Now about 6 months later, I have saved easily the cost of the cable modem, and the Wifi router is getting close to paid off. The coverage in our house is better, and reliability has been rock stable. It took only about 20 minutes to go through the well outlined steps to set up both modem and router, with no prior experience in doing so.

My wife and I have seven children. Six are old enough to enjoy connected devices. This summer, with everyone home and online, it seemed our 8 channel modem was bogging down and in need of reboot every couple of days. So, I went big and purchased this 32 channel 3.1 modem. So far so good. After a month it has yet to need rebooting and internet speeds seem consistently faster and more stable (if not perfect) when everyone is online. I'm an Xfinity customer and I did need to call customer service inorder to activate the modem. The packaging seemed to suggest that I might be able to avoid calling them (always a plus), but in the end it was unavoidable and really not that bad. Overall, product feels heavy duty, is supposedly future proof and gets the job done. Is it better than 3.0 modems going for half the price? I can't say. But it is working great and being an early adopter, at least I can feel secure knowing that should anything go wrong, I can call customer support and complain loudly about my dissapointment with their highest end product and maybe expect some movement. :-) Thankfully, so far no need to make that call.

Easy to set up and does the job. Compact so it doesn't take up a lot of space on my desk.

Blazing Fast and Rock Solid The SB8200 is a total game changer. Speeds are consistent, setup was a breeze, and it's future-proof with DOCSIS 3.1. Perfect for high-speed internet and streaming without a hiccup. Worth every penny!

This Arris- Surfboard was easy to set up and I was able to activate it with Comcast without a problem. It is working well and is much faster than my older Arris modem that was reaching end of service. I would recommend it to a friend.

Works great!! My other modem was failing and would not stay connected. This was easy to set up and has worked like a charm.

I bought this cable modem after upgrading from 200Mbps to 400Mbps service. With the old modem I was renting from Optimum I barely cleared 200 and they confirmed that I needed a newer one for the higher speeds. They sent me a new one overnight at no cost, but I had been wanting to buy my own anyway to avoid the modem rental fee. Assuming no premature failure, I'll break even after just over 1 yr since rental was $10/month. No regrets. The manual setup to enable the new modem on the Optimum network and connect it to my account was fairly painless. I did have to upgrade my router as well because it was another bottleneck, limiting me to just over 300Mbps even with the new modem. But with the new router and new modem in place, I get around 420Mbps download speeds as advertised and the connection has been stable for over a month. Optimum makes it difficult to be confident that a cable modem you buy will work on their service. They list only 3 or 4 compatible modems on their website and all were Arris Touchstone models that seem not commonly sold direct to consumers. I only found refurb models for sale of the higher end one that I needed. Most Arris SurfBoard, Netgear, etc cable modems print on the packaging which providers they are compatible with, but I found zero online or in store that officially state they work with Optimum. I'm sure Optimum would rather you pay to rent them anyway. The Best Buy rep in store was aware of 2 others that work with Optimum, but even they didn't know that this one also does.

Take in count this is DOCSIS 3.1, you will need this only if you have a gigabit plan, for lower download speeds a DOCSIS 3.0 will suffice If you have a plan lower than 1Gbps this won’t give you faster download speeds. Check with your provider before buying Also, this has 2 Ethernet connections, if you want wifi you will need to buy a separate router Pros: Save on modem rental fees Easy to set up (just call your internet provider and give the MAC address clearly printed in the unit) Good quality Performs as intended Cons: None so far

Been using several Arris modems for years, they are of great quality, though would be great have they are build of better plastic and have black color too. If you have Gigabit speed internet, SB8200 or and modem with DOCSIS 3.1 is a must, otherwise, your ISP may not like it and you may not get the speed worth. This modem squeeze out as much as it can from my ISP and speed is great even during high traffic hours. Make sure to check with your ISP that the modem is compatible with your Gigabit speed. If you have anything else lower, this modem is unnecessary overkill unless you want a future proof product.

If you have or are getting high speed Internet through your cable company soon, this is the modem offering future-proof performance for a few years, By high-speed, I mean 400mbps up to 1GB of speed, this modem is the best of which I am aware. To be clear, I am not aware of ANY cable Internet providers that have activated all the capabilities built into this next-gen DOCSIS 3.1 modem. If you own your modem, then it is your cable company that runs it and has control of it, as far as internal firmware and settings are concerned. Owning it means you have the opportunity to have a better piece of hardware than what any cable company will provide. Remember that THIS is a modem ONLY, not a combo device with built-in wireless (Wi-Fi). That is an additional piece of hardware. If you are not using a lot of bandwidth and have no idea what this is, you probably do not want, and certainly do not need this modem. I love the performance and traditional reliability of this brand, not that others are not as good or nearly as good. I've had good success with the brand.

I bought this modem last night to use with my spectrum 400mbps internet. I am writing this review to let those who like me are wondering if it works with spectrum. Yes, it does works but it does not configures itself with the spectrum network automatically. you must call customer service to have it activated. The modem has two network ports, and each port needs a separate IP address per Arris customer service. Spectrum only provided one IP address, so I will have to call ask for a second IP address if want to use the second port. After installation I upgraded my internet to 1 gig, and now I have a super fast internet connection and this modem is working great. I also had to reset my router because it had the old IP address registered and it was only pouring out 400mbps after I upgraded my internet. My existing router is a Linksys MR900 and it work good wit the Arris SB200.

I purchased this to replace another Arris SURFboard modem. The replacement was not due to the previous version breaking but purchased faster internet. This unfortunately was sold out and I had to purchase a Netgear version first. I could not return the Netgear fast enough. Arris is far superior in speed, reliability, and price. I'll never get another brand of modem. Also, the old one made its way over to my parents and still ticking strong.