Customer Ratings & Reviews
- Model:
- Q526FA-BI7T13
- SKU:
- 6373047
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the fast speed, touchscreen capabilities, and lightweight design of the 15.6" Touch-Screen Laptop. They also value the long battery life and the ability to multitask with multiple screens open. While some customers have mentioned that the laptop is not suitable for gaming, others have experienced issues with the Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
Good laptoo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop good for price. A little heavier than I was hoping for.
I would recommend this to a friendQuit cutting on after 35 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great while it lasted but on 35th day it ran for 10 mins then cut off and wouldn’t start back and when it did cut in it lasted a few mins. Took it to geek squad and they wouldn’t even really listen to me said it was probably a virus and they would look at it. Been 2 days and they haven’t looked at it. I’ve been tracking the statutes
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It is unfortunate to hear that after 35 days of having the Laptop it will no longer power on. Best Buy happens to be an Authorized Service Provider of ASUS. They have all the tools and resources to service your Notebook once under warranty at your convenience. Please do not hesitate to ASUS in the event that you need further support.
For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS
Best Regards,
Stephanie
ASUS Customer Loyalty US Support,
Didn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After I set it up I realized the number key did not work. I called Asus support and we downloaded the driver and reset the computer but it still would not work. Very disappointing. Also, very difficult to reach Best Buy returns right now.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm sorry to hear about the various issues you have been having with this notebook. This is absolutely not the type of experience we want any of our customers to have. If you wish to collaborate on this issue to find a solution, feel free to reach out to me at [email protected] and provide this link for reference.
I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Seemed great, but then quit charging day 1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We charged it up and used it, but after it died the first time it wouldn't charge again after that. Time to return and replace.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear MamaManson,
If the laptop will not charge, no longer boot up or it's just black screen suddenly, please do the following.
Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source.
Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again.
Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit.
If you need further assistance, please email me at [email protected] and I will be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Only lasted for 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great performance until 2 months passed and the laptop would not start. Charger have power but the laptop does nothing, not even blink or tells if it is charging.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Papo,
I'm sorry to hear that your laptop is no longer charging. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. Based on your description, I would recommend sending the unit to ASUS for service under warranty through an RMA. If you have any general or technical questions or need help creating an RMA, please email me at [email protected] and include case #N200511707 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Best Laptop Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best laptop I have ever had!! I bought it almost exactly 3 years ago and it still runs practically like new. I would say the battery life is still functioning at at least 75%, which is usually the first thing to go in my experience. I use it mostly for work but also some casual gaming. I’ve only had to replace the power cord. I would buy this again and again and highly recommend.
I would recommend this to a friendLaptop unreliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t turn on after five weeks took it back they replaced it, when they called me to come in and pick up the replacement I ordered , I did got all the way home to find out the screen was spiderweb ( broken). I asked for store credit for my hassle in my time to apply on another computer later and they refused it said they don’t do that! So guess my time was it worth nothing to them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Unhappyalltheway,
I'm sorry to hear that your laptop was repaired and has a broken screen. That certainly sounds like a frustrating situation. Was the laptop inspected when you received it from Best Buy after the repair? I understand that you already have, but I still recommend contacting Best Buy customer service for a resolution. If you have any general or technical questions, please email me at [email protected] and include case #N2012042963 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was good, but will not charge any longer. It is now dead so do not know if computer died or power cord is bad. Really disappointed...
No, I would not recommend this to a friendPiece of junk!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 1 billion negative stars, I would. This is the worst computer ever. It was dead within a week of buying it. I don't game or edit video--it was bought for normal use, nothing fancy, but it died in SIX DAYS. NEVER NEVER NEVER buy an ASUS. You will rue the day.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Squirrel80ter5,
If the laptop will no longer boot up or it's just black screen suddenly, please do the following.
Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source.
Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again.
Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until battery was charged.
If you need further assistance, please email me at [email protected] and I will be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Buy a protection plan
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased "certified refurbished" + open box, made the mistake of not buying the protection plan. Of course 2 weeks in the computer suddenly stops working and Best Buy would not help me repair it because i didnt have a protection plan. 6 months later and a local repair shop says the motherboard is done and they cannot repair it. Don't waste your money on "certified refurbished".
No, I would not recommend this to a friendAsus Zenbook -- No Bueno!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this laptop within the 15-day return period because the touch-screen and trackpad were so problematic. Now, I'm 5 months in and the same problem is occurring, plus mic and sound issues, as well as keyboard lag time. I'm communicating with Asus currently about replacing it, yet again. I loved Asus in the past, but this experience has soured my opinion. I'll update with the resolution.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JB2020,
We are terribly sorry for the issue you were experiencing with the device and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Do Not Buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this computer less then 70 days ago! The computer is going bonkers- opening and closing apps on it own. Turns on touch screen application on its own, multiple windows opening on its own. Do not buy! Calling Best Buy today for a full return. Will update this review after I talk with Best But customer service.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
If you started experiencing performance or stability issues, please install cumulative WINDOWS Update, if the OS is not current.
In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically. If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If the above-mentioned steps were performed to no avail, please do a PC Reset.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Junk, Junk, and More Junk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another piece of junk from ASUS. I have purchased two laptops from them in the last year. Both have had serious software and hardware failures requiring factory warranty service. The disruption to my work flow has been horrible. I have spent hours and hours trying to fix and repair them. Never again will I buy an ASUS product. They are total junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .All ASUS products undergo intensive quality control testing and inspections, any hardware issue is random.
Bad purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this without a charger, return it for a charger but was given a wrong charger. I discovered that 3 days after and have to buy another charger myself....worst, is that laptop is not good. Battery drain on its own within 2hrs and best buy refused refunding me cos the process have exceeded the 14 days window for return. Highly disappointed!
No, I would not recommend this to a friendRip off!! Do not buy! Protection Package NO HELP
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless adapter card does not work 4 months after purchase. That is CONVENIENTLY NOT COVERED by optional qeek squad protection package because it is a "software issue" they only warranty hardware issues. Best Buy offered to diagnose for $99 and then repair for another $199. Felling pretty burned here and hope i can spare someone else this grief.
No, I would not recommend this to a friendBrokedown!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working. Returned and haven't looked for another due to COVID-19. Worked great before it stopped maybe I got one built on a Friday or Monday
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear JBuck,
If the laptop stop working, or will no longer boot up or it's just black screen, please do the following.
Try to do a power cycle a couple of times. Shut it down completely, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again.
Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit.
If you need further assistance with ASUS products, please email me at [email protected] and I will be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Power adapter
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the Asus 15.6" Touch screen computer Geek Squad Certified but the power adapter came cut in half. I will update this review if this issue is resolved.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Djbink73,
Certainly understand your disappointment with the quality of the product and the inconvenience this may have caused you.
If the product was received with a damaged AC adapter, please contact the seller for a resolution.
. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Best Buy sent me a used laptop as new!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is ok, but i got a box that was well taped and sealed by tape with the words inspected by Best Buy! Power card not in a bag or twist tied. Missing any documentation papers. The ad on Best Buy is deceptive also. In the summary, it states keyboard is RGB back-lit which it isn't! I will be returning.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly understand your disappointment and the inconvenience this may have caused you if a used product was received.
If you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not the greatest computer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend it to anybody it is also not visually impaired friendly.
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the computer for 18 months, stayed on my desk and only used it for research. The motherboard went bad and since its over 1 year warranty i was told the company would not cover it. If i was you guys i would stay away from this brand.
No, I would not recommend this to a friend