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Customer Ratings & Reviews

Your price for this item is $823.99
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The comparable value price is $1,029.99

Customer reviews

Rating 4.2 out of 5 stars with 370 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are impressed with the touch screen's sensitivity, the laptop's lightweight design, and the amount of storage it has. They also appreciate its user-friendly interface, solid performance, long battery life, and reasonable price. However, some users have experienced freezing issues when multiple Chrome tabs are open, and a few found the setup process to be lengthy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 370 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got a very good deal on this computer and we love the quality of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, and easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace two, aged laptops. Loved the amount of memory/hard drive space it had, as well as the tablet feature. It was Avery quick, and painless setup right out of the box. We did get a lemon to start (first warning sign should have been the two day setup), but after giving it a couple weeks to “come around,” we took it back and got it switched out very easily.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer its fast i can do all my work on it and memory is great

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 1 out of 5 stars

    AVOID AT ALL COSTS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was originally drawn to this laptop because it has an I7 processor, a touchscreen. a 10 key, and an extra m.2 slot to upgrade to a SSD. I loved everything about it... until I turned it on. 15 minutes after boot up, disk space was at 99% with no programs running. Microsoft Word averaged over 2 minutes to open with nothing else running. I took it to Best Buy and although the Geek Squad was great, they discovered that the issues are hardware related. Based on other Best Buy reviews, I don’t believe this to be an isolated incident. The shame of it is, I read them and still bought this laptop. Don’t make the same mistake as me.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Andrew,

      First off we would like to apologize for the experience you had with this device. Please allow us to make your experience with Asus a better one. Based on what was explained we would recommend an RMA to have this hardware diagnosed issue resolved.For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. I do look forward to your response. Have an extraordinary day.

      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Love This 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking for a 2 in 1 for at least 6 months. I am a student and am limited on funds. While this did not qualify for the student deals discount the price for this open box could not be beat - even by Amazon. I love Best Buy's customer service and have been a loyal mobile customer for at least 10 years. I'm happy to now also be a computer customer as well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I love this computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ASUS Computer is amazing. Super light to carry around & super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ASUS - 2-in-1 15.6" Touch-Screen Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money. Laptop works very well and is lightning fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So versatile.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer it is so easy to use! The picture quality is fabulous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just the laptop I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop to write quilting patterns, down load embroiderie patterns for my embroiderie machine, and general day to day computing(e-mail etc). The man at Best Buy who helped me, listened to my needs and steered me in the right direction. He helped me narrow my choices down and make an informed decision. I am very happy with the function of my asus.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for anyone that likes a fast and efficient machine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that the computer is slim and fast. At a afforable price.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer does great for everyday use. Very reliable and great price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very good laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the laptop a lot. It is very fast and it’s good for my school

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    GREAT FOR WORK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT'S LIGHT WEIGHT AND EASY TO TAKE TO WORK. VERY USER FRIENDLY

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very fast computer and 2tb of storage is more than enough.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. Boots up fast and laptop is lightweight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Like the amount memory available on the laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop for Games and Work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this laptop mostly for work, but I also play some online games. Would like to have the option to be able to have a wired connection to the internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop great. Great for school and work really fast

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great laptop for work and personal use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is fast and has lots of space just like I needed.

    I would recommend this to a friend