Customer Ratings & Reviews
- Model:
- MQ16AHE
- SKU:
- 10327913
to a friend
Solid Portable Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great on-the-go monitor. Vibrant colors. Able to power with usb-c cable from laptop.
I would recommend this to a friendGreat portable screen with only minor issues.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace 6 year old MB160 FHD whose input connector started failing then died... Pros: - Great picture quality [OLED makes HUGE difference vs LCD] - pretty fast screen response. - Uses USB-C vs. old-style USB 3.0 with old style connector - HDMI cable option - Integrated kickstand which can be easily removed, screen works in both Landscape AND Portrait modes - auto-switching if needed. - comes with cables and USB-C power brick for added flexibility... Cons [mostly minor] - 1 star deduction. - Can have issues with older laptops that do not have full Thunderbolt output on USB-C or cannot make that port DPI - In my case, with older work laptop, forced to use USB-C for power in and HDMI for video. So minor inconvenience of having to use 2 cables vs. 1 - Kickstand has a threaded bolt used to attach it to screen that has to be retightened all the time if disturbed. - Portrait mode therefore can be a little tippy... Because I primarily use this screen in portrait mode for email, elected to use thread-locking compound...
I would recommend this to a friendKeep on looking because this one isn't the answer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first thing you notice is how incredibly heavy this "portable monitor" is. The second thing you notice is that this "portable monitor" only works when the external power cord is plugged into a wall outlet. ASUS claims that it will run off a USB C - I hope you have better luck with that than I did cause I am still waiting for my ROG LT to light the screen up with a USB C. And good luck finding a case of any sort that this "portable monitor" will fit into to protect it when traveling. This is just a monitor - there is nothing portable about it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KAACPA,
We’re sorry to hear that your experience with the ASUS ZenScreen MQ16AHE has not met your expectations. We understand your concerns regarding the weight, power requirements, and difficulty finding a suitable travel case. Your feedback is valuable and will be passed along to our product team for future consideration.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2505008919-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great portable monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great travel monitor. The OLED screen is quite brite and has very deep blacks. It's very light and thin, perfect for traveling. I slip it in my backpack (protected pocket) and hardly notice it's there. One cable connection to my Macbook Pro works perfectly. Only slightly less positives are it's limited to 60Hz so not the best for gaming and best for indoor use given the 400 nits.
I would recommend this to a friendShipped in the original graphic packaging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yet again completely disregarded their customers Best Buy shipped this package in its Graphic Packaging and it arrived filthy from delivery trucks scratched and dented before it was even opened this Graphic Packaging is now garbage instead of a collecting item plus everyone who walked by knew exactly what the item was because it wasn't in a box like it should have been disgusting behavior that Best Buy repeatedly does
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear UltraCon79,
Thank you for your feedback.
We do understand your dissatisfaction with your recent customer service experience from your seller and the inconvenience this may have caused if the product was shipped with the original box, not using proper shipping or packing materials. If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
