Customer Ratings & Reviews

August - Wi-Fi Smart Video Doorbell - Silver-Front_Standard

August - Wi-Fi Smart Video Doorbell - Silver

Model:AUG-DBCAM-SLVRSKU:4707500
$199.99
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Overall Customer Rating

72%of customers recommend this product.

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Customer Ratings & Reviews

1-20 of 92 Reviews

    • Brand Response

      August 

      April 11, 2016

      So sorry to hear this. We'd love to help you out. We've got a new iOS app on the way that will improve connection speed to the video.

      We are able to see the WiFi signal that the Doorbell is picking up in our system. Keep in mind, it is a much smaller devices that your phone or computer, so the WiFi antenna is smaller. If you're seeing below -66 in the signal strength, an extender is recommended.

      Shoot us a note so we can help you out - support@august.com. AugustHomeInc

    • Brand Response

      August 

      May 31, 2016

      Sorry to hear this! We're always working to improve our products and since release of the August Doorbell Cam have released firmware just about every week to add stability and reliability.

      For point 1 you make, RC94 should address these issues you are seeing. Please make sure you have this one and let us know if you have any other issues - our support can be reached at support@august.com.

      For point 2, there should not be any tolerance issues, we'd love to see what you're talking about and get this addressed. Ping us at support@august.com and we can video call with you to see this issue.

      For point 3, we'll provide this feedback to our product team.

      On the improvements you suggest, firmware version RC94 should address point 1. We have a fix coming on the backlighting for point 2.

      Please ping us at support@august.com - we want to make sure that things run smoothly for you. AugustHomeInc

    • Brand Response

      August 

      April 19, 2016

      So sorry to hear that we're not making you happy. Our support team would love to help you get everything working.

      For the wiring, it does not matter which one you connect on which side. We'll be sure to get our install guide updated with this feedback.

      We've got a new firmware coming that fixes the disconnection issues that you are reporting - reach out to our support team and they'll make sure to get you upgraded - http://support.august.com/customer/portal/emails/new

      We'd like to make sure we get you up and running in the way that we expect the Doorbell Cam to work. AugustHomeInc

    • Brand Response

      August 

      May 6, 2016

      Sorry to hear this. Our support team would love to help out with this. Please ping our support team at support@august.com so we can get things working for you. AugustHomeInc

    • Brand Response

      August 

      April 12, 2016

      We checked into your ticket and see that the Doorbell Cam is receiving a very low Wi-Fi signal, this would be the cause of the video feed issue as well as the slowness to respond.

      We're happy to help - shoot us a note at support@august.com. AugustHomeInc