Customer Ratings & Reviews

It plays sound...nothing great about it.. cant custome EQ it..

My honest opinion is it was way too much money for the job... $200 for less than an hour... I felt it should have been less!

The sound bar continually disconnect from the TV.

Installed the TV higher than I asked. I said that is higher than I asked. So they lowered it and charged me another $250. I will never recommend Best Buy to anybody

Subsequent appointment did what was previously discussed- hook up receiver to work with TV control rather than sound bar.

Service person parked in the middle of the street, sat in the car never came to the door and after 10 minutes drove off. I would've never known if it wasn't for my ring camera. So I requested a refund called Samsung and did it myself. I completely dissatisfied by the entire team from start to finish. I lost a day of vacation for that too

Knew how to put tv up and sound bar but not how to connect everything together so now have 3 remotes and have to get someone else to merge them all.

The agents did not do much to fix the issue but rather tweaked few settings and in about 10 minutes they left my place.

the Geek Squad agent spent 3 hours TRYING to hook up my BOSE sound bar and failed to do so. He also could not hook up my T V back to normal. I needed to call Comcast to hook it up.

sound bar connected stop working after tech connected sound bar.

I am very disappointed in the service I have received. I went into the store at the end of March and spent nearly 3500.00 on a sound system- I have had 5 visits from geek squad, spent extra $$ to get things here before the scheduled install and it looks like it may not be resolved until end of May. I have had to reorder products that were wrong.... I travel and since they have not been able to get things done as promised- I have to keep rescheduling. Today they sent one man out for 2-man job so I am rescheduled for May 24. Which means it will be at least 10 weeks before this is resolved. The guys that come out are very polite and are doing their best - but there is NO coordination. I would never use Best buy again for this kind of work.

Tv not right. Sound is bad. Voice and picture not synch. Properly. So bad had to return sound system that I purchased.

The sound bar hasn’t been working for the past few weeks. I paid to have it repaired and it’s still not working. I’m very disappointed with the Geek Squad service.

They were able to plug everything in... No complaints.

Quick install, arrived on time. Wish they could have tidied up he under tv cords thou.

Didnt exactly know how to set up my stuff as fast as I thought he would. I spent most of the time on the phone with sony getting to hooked up

The tech person arrived and said he could not install either the TV or sound bar because the Tv mount was not right. He was asked what kind of mount was needed and he said he didn't know. It seems it is his job to know what components will work. If I knew all the answers, I wouldn't need Geek Squad help. I have hired an AV company and they knew exactly what was needed. TV works great. I think my days with Total tech support are over. Although, up until now, the service has been excellent. I might just chalk this experience e up to a "bad apple". I clicked on "No" when asked if I would recommend Geek Squad service to a friend. Actually, I have been a huge advocate until this most recent experience. There should be a maybe option. The tech told me I wasn't being respectful and then he and his partner walked out the door.

We wish the geek person spent time to explain fully the functionality of the control. It seems he is in a hurry and did not give us pamphlet for the t.v.

Wasn’t too pleased with the installation. I requested for all the speakers to be synchronized with another one I had purchased prior and the tech didn’t do it. In fact, he claimed that was not possible nor necessary. Initially, I was hoping after the installation the sound experience from having a Geek Squad tech was going to be ebullient and flawless but it has not.

Called numerous times throughout the day, even got an attitude from a representative. They were persistent that they were going to come in sometime throughout the day and never did. Called to reschedule, filed multiple complaints and was told I was going to receive compensation but never did. Resulting in us missing the World Series. As a My Best Buy Plus Member I was very disappointed with my purchases.