Customer Ratings & Reviews

Appt was from 7am-1pm, didn’t show up till 6pm and had no contact with them all day!

I purchased the Bose Lifestyle in April and set up the installation for June, had a partial done in July and still waiting for the other installation

The set up was a disaster and it wasn’t even geek squad it was a third party had to reschedule 3 times and didn’t even have the correct stuff to install very disappointed

I don’t feel it was right that I was charged $79.99 for setup just because I requested setup after I got the sound bar home and realized I couldn’t do it myself after I was assured by an associate at the store that it wasn’t hard to install.

The first tech called to confirm. Sent an email. Came to my high rise and left without notifying me. Then after I had been waiting two hours, I called him. He lied to me and said he called me to say he cannot come up. Absolutely unacceptable. If he lies about that how could I let him in my home?

The Geek squad rep was unable to fix the problem. He suggested something is wrong with the TV.

He came, I said I did not have the Soundbar. He did not give me credit for not mounting/attaching it. Very disappointed.

mounted my TV and connected all the devices.....but appears not to be connected correctly. Need someone to come back out to address these issues

The agents that mounted my sound bar left the wires dangling. The whole point of getting these installed was so everything was flushed and clean. I ended up having to do everything on my own. They mounted my tv and had the wires dangling for that as well and never installed the HDMI wire I asked them to put on prior to mounting the tv. Terrible service!!!

Showed up 4 hours late. My son had to correct their work. Disappointed. They were contractors because I guess the real geeks were overbooked. Get it together. P

Very poor sound we return that. Not worth it it’s expensive and good for nothing

Came in with broken freezer. Called customer service- they refused to set up a new delivery appointment . I paid gor the stuff- they came in with a broken freezer- and best buy dont want to even clarify when I can get the item I paid for.

I have a sound bar that doesn't work geek will not come and unhook it I'm in a wheelchair and oh chair and they all they do is tell me different things they can't do instead of things they can do and I'm a total Tech member and this is a real joke to have to go through all these problems that I have to deal with with this sound bar

Canceled my whole order because of them! Worst experience of my life.

Bose sound bar was improperly connected to TV by Geek Squad. Multiple visits failed to solve the problem. On the last scheduled visit, technicians failed to show up. Had they simply Googled the problem or contacted Bose, they could have solved the problem, as I eventually did by myself. Overall, the Geek Saud’s performance was extremely disappointing.

Totally unnecessary. Apparently the first mini bar was defective. I could have installed the replacement myself.

Terrible. A 3rd party was used. Awful. It wasn’t geek squad.

It was not the technician who installed my new TV and added the extra charge added to my bill, but IMO the $50 add on to plug in the sound bar was excessive

No solutions except to upgrade all of my working equipment. Nice gentlemen but it was a waste of money.

It was as if these guys never did the job before. One of them (Samuel) immediately started saying “we’ve got a problem, you didn’t pay for WiFi setup”. I said I paid extra to have it set up and mounted. It took these two 25 minutes to do the job and were out the door before I could even see if the sound bar worked. Next time I’ll pay twice the price for my own electrician. Yikes.