Customer Ratings & Reviews

Did not set up for TV remote control use, said it can be difficult.

i paid for them to install the speakers with Television, amp and speakers. The system still says NEEDS INITIAL SETUP, I HAVE CALLED, TRIED TO GET THEM BACK HERE..TO NO AVAIL. I CANT GET THEM ON THE PHONE, OR ON THE INTERNET. WHEN YOU TRY TO ASK FOR RESCHEDULE IT WANTS TO CHARGE ME ANOTHER 200.00. I PAID THAT MONEY AND CANT USE ANYTHING! ITS RIDICULOUS. POOREST QUALITY OF INSTALL I HAVE EVER RECEIVED.

Very unorganized with appointment time. Was given two different times for an appointment and they show up unexpectedly. Didn't even walk through how to set-up my surround sound in case I mess up the programming with the surround sound. Should've called Bose instead to set-up my system.

Frankly the service didn't live up to expectations for the price. Multiple trips were necessary and they weren't able to complete without charging more.

I ordered the in home service and they went to the wrong house in the wrong state. Took 4 weeks and 5 phone calls to try and straighten it out

I'm still waiting for the reschedule appointment to do the service paid back in Sept 29, 2023. Order 1123272262303 I went to the San Bernardino and I was told to wait for reschedule for the service. Nothing so far...

Already reviewed this service because I had to redo it and still not rectified. See other reviews.

Had no clue how to hook up bose 700 subwoofer to bose 700 soundbar. I had to figure it out and tell them how to do it

Not what a expected thought I’d give it much more clarity

This review refers to original Geek Squad service to install sound bar. Item was missing installation parts. Geek Squad personnel didn't offer to help and left with sound bar setting on a cabinet when I wanted it mounted on the wall.

Technician was more interested in leaving that anything - I'm admittedly technologically challenged & expected more help than I received.

Again, the agents never look at instructions therefore installed bad! This is a brand new special sound bar not installed complete.

They didn’t finished the job and try to sell me stuff that i didn’t need

They did such a poor job of wiring audio for home theater, I needed to remove everything they had done and redo it in a logical manner. Also, they attempted to hide wiring but got wires so tangled and stretched I had to buy some new cables.

Not a good experience. I purchased a sonos arc. The salesman did not tell me I needed a separate bracket to install it on the wall. The 3rd party came out said they could not install. Now i will have to go back to the store purchase the bracket and schedule another appointment. What a waste.

I ordered a TV installation with basic audio setup. The guys came to my apartment, did an ok job installing the TV (the power wire is hanging off the wall rather than behind the wall), and then never installed the sound bar. They said it wan't on their work order. Logged into my BestBuy online account and saw that they marked the service complete.

Was not a sound bar set up. They were supposed to connect my Bose Lifestyle 650 sound system. None of the representatives seem to have any knowledge of how to connect the system.

I did not know that the Geek Squad uses Sub Contractor to fulfill their Service Request. I received text and email communication however I failed to answer the phone and upon the call back I received no response. Also, the 800 number that Best Buy offers is actually a Call Center and was shown to be ineffective in assisting.

I would have been happy if I had known that the technician was going to arrive and call me on the phone number that I answer to.

I did not get Geek Squad service that I paid for.I got a third party who knew nothing about my TV . They were pathetic. They were called COOL CAT Installations. They were just plain sorry. I finally got Spectrum people tpo come out and set it up and they did better although not perfect.