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  • Front. Geek Squad® - Basic Audio Setup.

Basic Audio Setup

SKU:
5554402
See Details

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 381 Showing 7,601-7,620 of 7,923 reviews

  • Bradley 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not connect with the first one sent out and to have another one sent out and it took two weeks

    This review is from Soundbar Setup

    I would recommend this to a friend

  • Disappointed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t call first showed up and didn’t provide any service. It was a waste of my time and money

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend

  • Sound bar not calibrated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not calibrate the sound bar for Atmos Other then that they did great

    This review is from Add-On Soundbar Setup

    I would recommend this to a friend

  • No Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one showed up at my house to instal TV’s. No Geek Squad only empty promises and 14 appt cancel from Best Buy!!!

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • Couldn't do it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks were unable to interface tha soundbar with my brand new tv purchased at the same time.

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend

  • Total failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third party substitute Geeks have NEVER SUCCEEDED to complete a job satisfactorily. Be wary if you are told you are getting other than Geek Squad members to do an installation for you.

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend

  • Didn’t get done

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought audio wire for this job and was told they would run around room. They completed mounting projector, which looks wonderful, but the wire was untouched.

    This review is from Add-On Soundbar Setup

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Congratulations on your projector! That sounds awesome! However, we're not fans of techs leaving before the job is completed either, so it's understandable that you're wondering what's going on the audio. If you paid for audio to be set up when they came out for your projector, please call us at (800) GEEK-SQUAD or (800) 433-5778 so we can redo the service under our 90-day service warranty.

  • Receiver hookup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not let Best Buy Geek Squad hook up my equipment ever again the guy who hooked up my receiver did not explain anything completed the job and left

    This review is from Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • 2 trips so far...not quite done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hopefully third trip top our house will complete this install. Best Buy has great products. should step up their service game. we have no other options in our area.

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hello, Chad, We strive to complete audio installations in a timely manner. We would not want you to make multiple trips to our store as we understand our customers time is valuable. We recommend speaking with a store manager regarding your experience. You may also contact our agents at (800) Geek Squad or at (800) 433-5778.

  • Do not do business with them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bunch of crap. They sold me a 200 hdmi cable that I didn’t need. Also sold my geek squad package that is not worth any money. What a stiff

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • No installation done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He disconnected our sound bar and that was the reason why we called

    This review is from Soundbar Setup

    I would recommend this to a friend

  • nothing was fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was NOT a setup - it was a repair as surround system was not working. I should not have been charged. ALSO, it STILL is not working.

    This review is from Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to reach out to us about this. I'm sorry to hear about the experience and the continuing issues with your sound system. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • FIRST APPOINTMENT: NO SHOW, NO CALL, NUTTIN'!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FIRST APPOINTMENT: After a full day waiting, a no show, no call, no nothing! Infuriated to say the least!

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • I expected more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose unit was hooked up, but I received no instructions on operation. I still don’t know how to adjust level of bass output

    This review is from Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • No caring to address issue within 15 day return po

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fix my soundbar issue and due to their lack of caring, exceeded the 15 day return policy.

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • never hooked up the subwoofer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up the TV and soundbar but never connected the sub woofer. Difficult to contact and I have given up after no response on my inquiries

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for taking time to get in contact with us. I apologize for the lack of contact. We'd be happy to help you out. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Geek Squad reset the Harmony Remote to turn off TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came back to reset tthe Harmony Remote to turn off both the TV and receiverf using the off button on the Harmony remote

    This review is from Soundbar Setup

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • They cancelled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad performed the site inspection for TV over fireplace mount and then they cancelled on me on the install date. Said they couldn’t perform the install.

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend

  • All the employees said it could be done at home 0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Each employee says how to install at home differently. None of them worked out !

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • sound bar issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar still does not work... tech had it working, quit working after he left.

    This review is from Soundbar Setup

    I would recommend this to a friend
Page 381, Showing 7,601-7,620 of 7,923 reviews
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