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  • Front. Geek Squad® - Basic Audio Setup.

Basic Audio Setup

SKU:
5554402
See Details

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 381 Showing 7,601-7,620 of 7,928 reviews

  • No Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one showed up at my house to instal TV’s. No Geek Squad only empty promises and 14 appt cancel from Best Buy!!!

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • Do not do business with them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bunch of crap. They sold me a 200 hdmi cable that I didn’t need. Also sold my geek squad package that is not worth any money. What a stiff

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • Geek squad installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar that came with the television install did not work. It has not been replaced!

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • Bradley 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not connect with the first one sent out and to have another one sent out and it took two weeks

    This review is from Soundbar Setup

    I would recommend this to a friend

  • I have an appointment, they don't show, overnover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These peopl fn people are the worst! This is about the service, not the soundbar.

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • nothing was fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was NOT a setup - it was a repair as surround system was not working. I should not have been charged. ALSO, it STILL is not working.

    This review is from Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to reach out to us about this. I'm sorry to hear about the experience and the continuing issues with your sound system. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Disappointed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t call first showed up and didn’t provide any service. It was a waste of my time and money

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend

  • I expected more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose unit was hooked up, but I received no instructions on operation. I still don’t know how to adjust level of bass output

    This review is from Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Couldn't do it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks were unable to interface tha soundbar with my brand new tv purchased at the same time.

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend

  • Didn’t solve the issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inaccurate advice. I was told I should by a cable to resolve my issue. It didn’t!

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • never hooked up the subwoofer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up the TV and soundbar but never connected the sub woofer. Difficult to contact and I have given up after no response on my inquiries

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for taking time to get in contact with us. I apologize for the lack of contact. We'd be happy to help you out. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Sound bar not calibrated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not calibrate the sound bar for Atmos Other then that they did great

    This review is from Add-On Soundbar Setup

    I would recommend this to a friend

  • They cancelled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad performed the site inspection for TV over fireplace mount and then they cancelled on me on the install date. Said they couldn’t perform the install.

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend

  • FIRST APPOINTMENT: NO SHOW, NO CALL, NUTTIN'!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FIRST APPOINTMENT: After a full day waiting, a no show, no call, no nothing! Infuriated to say the least!

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • All the employees said it could be done at home 0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Each employee says how to install at home differently. None of them worked out !

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • Geek Squad reset the Harmony Remote to turn off TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came back to reset tthe Harmony Remote to turn off both the TV and receiverf using the off button on the Harmony remote

    This review is from Soundbar Setup

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • No caring to address issue within 15 day return po

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fix my soundbar issue and due to their lack of caring, exceeded the 15 day return policy.

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • Could not hook up Master bedroom !

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed radio system, but could not figure out why master bedrooms could not be activated ! Very unhappy customer at this point!!

    This review is from Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We're sorry that you ran into issues with that audio in the bedrooms. We always want the full system to be working. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 to discuss this with us so we can try to find a solution.

  • No installation done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He disconnected our sound bar and that was the reason why we called

    This review is from Soundbar Setup

    I would recommend this to a friend

  • Tech couldn't do the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite ample description over the phone of what was involved, the tech said she didn't do the work that was ordered (connecting new TV to existing stereo system).

    This review is from Add-On: Basic Audio Setup

    No, I would not recommend this to a friend
Page 381, Showing 7,601-7,620 of 7,928 reviews
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