Customer Ratings & Reviews
- SKU:
- 5554402
Customer reviews
Rating 4.5 out of 5 stars with 7923 reviews
(7,923 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Problem not resolved.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The representative was not able to diagnose and resolve the issue. I’m very disappointed
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts. We're sorry to hear that the setup didn't go as well as expected. For additional support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek squad installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t setup properly, purchased bundle and only the sound bar and woofer works not surround speakers
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Remote does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot control my cable box or tv with the tv remote. Will wait for sound bar installation to have corrected.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't set up correctly, the woofer isn't working
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Dissapointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I paid for the service I expected Geek Squad but they sent third party people that couldn't answer any questions or concerns I had
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting to book
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot leave a review for the installation as the schedule hasn’t opened up since I purchased on Aug. 6th.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the sound….way too low. Had it disconnected.
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
rear speakers installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agents were great set up my speakers but around 5 min stop working
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Posible soundbar problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.getting an echo sound sometimes. Some channels people speaking are not in synch.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Never heard the sound of my Soundbar in five years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why can't we give the Geek Squad no Stars? That would be my preference.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Geek service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately he was here for 2hrs. and did not fix my problem. Waste of my money.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
syncronizing mouth and sound not good at all, very
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.soundbar hook up not good. better but not right. mouth and sound not together. i bought a cable from you.
This review is from Add-On Soundbar Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installation not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My installer not so good but Best Buy made it right! I’m happy
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar was installed but was never shown how to use cable or TV remote to turn it on or off.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
I can't get a hold of anyone to reschedule!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been unable to contact anyone at GS for a response. I paid like 350 for a service and have gotten any!
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for reaching out, Chris. We'd love to look into this for you and see what we can do. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Very disappointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was resistant to install equipment we purchased. Had difficulty with coordinating the tech service
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
sonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they did not know how to set it up there was no speaker sound
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Fixed nothing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tech didn't fix the sound problem, in fact, it's worse. How do I get a more knowledgeable tech to fix the problem?
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you still need support. We have Agents standing by to help. For support with this, please email [email protected]. Please be sure to include a summary of your concerns and your full name, email address, and phone number in your email.
Rated 1 out of 5 stars
Sound bar installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Close to worthless. Did half the installation then left.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Mr Dano
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You tube tv not connected. VCR not connected correctly.
This review is from Soundbar Setup
No, I would not recommend this to a friend