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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
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  • Front. Geek Squad® - Basic Audio Setup.

Basic Audio Setup

SKU:
5554402
See Details

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 385 Showing 7,681-7,700 of 7,923 reviews

  • No follow up call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No follow up after gentleman from magnolia came to my home to look at the equipment that needed to be installed.

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend

  • Sub woofer not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am rating this low because the sub-woofer is not working. I need another appointment to have this fixed.

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • No help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No show No callback No help Phones not answered

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • Wasted my money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not hook it up right. the guy gave me his card, I left him a message and he never called back

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Having your audio system setup to meet your needs is important to us, and I apologize if this was not completed to your satisfaction. Please give our team at call at 1-800 GEEKSQUAD (1-800-433-5778) to arrange a return visit, and thank you for bringing this to our attention.

  • Told one price and charged more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was supposed to include hookup of all components but charged $50.00 to hook up two speakers.

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi martym – Connecting a surround sound setup does require an audio setup add-on in addition to the basic television hookup service. I apologize if this wasn’t explained to you at the time of purchase. If you have any questions about what the services we offer cover, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778).

  • Unable to get it done left me in a hurry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor Atitufe told me to go buy different items went to store for help

    This review is from Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • has not happened

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid for it and have not received the sound bar to be installed a month later

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Jenn. Thanks for taking time to get in contact with us about this. I apologize for the disappointment and inconvenience in this delay. We'd be happy to help you out. Please either get in contact with your local Best Buy or call us at (800) GEEK-SQUAD or (800) 433-5778 to get started.

  • Was not needed, was refunded cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not need. There was a mix up on this. but was corrected

    This review is from Soundbar Setup

    I would recommend this to a friend

  • Not done yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting for speaker brackets and I’m not getting showtime app

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • Bad Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not use them again. I was not happy with the setup. They were 4 hours late!!!

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking the time out of your day to tell us about your recent Basic Audio Setup. We totally understand how important your time is, and we’re sorry for any inconvenience this may have caused you. If your audio is not working properly, please call us at 1-800-GEEKSQUAD, 1-800-433-5778 so that we can assist with this! Otherwise, we hope you will give us another opportunity to serve you better in the future.

  • Nojoy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to rate service when nobody shows up or calls

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • This service didn’t happen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is trying to rip people off! I am not going to pay for this!

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking the time to share this with us. We hope you give us the chance to better serve you in the future.

  • poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This person did not do a good job. it still does not work

    This review is from Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Service was done as promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to give specific directions but after that the installation was done correctly and neatly.

    This review is from Add-On: Basic Audio Setup

    I would recommend this to a friend

  • Still waiting for Geek Sqad to come to my home!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot review a service that has yet to be provided!!!!!!

    This review is from Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Great good men

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good. Team was great. Even smelled good. I'd recommend them to my friends

    This review is from Add-On Soundbar Setup

    I would recommend this to a friend

  • Did not syncronise with speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agent did not syncronise receiver with speakers

    This review is from Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It's always frustrating when appointments are not readily available. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my audio was not setup. Geek squad came twice but did not setup thus far

    This review is from Soundbar Setup

    No, I would not recommend this to a friend

  • This item was cancelled and another item purchased

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one came out to figure out what was needed for installation

    This review is from Add-On Soundbar Setup

    I would recommend this to a friend

  • Not sure if I got any value from this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All they did was plug it in and show me how to turn it on

    This review is from Add-On Soundbar Setup

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Steve. Thanks for taking time to share this with us. I apologize for the disappointment you experienced as this is not the kind of service we aim to provide you. We hope that you will give us a chance to make it right by calling us at (800) GEEK-SQUAD or (800) 433-5778.

Page 385, Showing 7,681-7,700 of 7,923 reviews
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