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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7927 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 392 Showing 7,821-7,840 of 7,927 reviews
  • Rated 5 out of 5 stars

    Great team

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great technicians, very professional & friendly. Worked fast & completed work with no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar setup is a must for all video customers!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Soundbar setup for sure!! very high-quality service and product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed surround sound quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the surround sound exactly as my husband ask. They were very helpful in showing us how everything worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the store for a specific product for my Wi-Fi. The girl that helped me was very helpful. I had some questions about the 12.5 in. iPad & she answered them in a way I understood.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy is how it went.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service men where great with the setup and couldn't have been better people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    arc beam sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly installed my sound bar and explained all features, very good service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in 15 minutes and i was good to go.it didn't take to long they just trouble shoot a couple things and i was happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fix on going problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were so great as always! I would recommend the Geek squad to anyone! They always solve our problems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed a sound bar and set up the remote so that I could use the TV remote to control the sound bar. Great service, arrived on time. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installs Sound Bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent connected a sound bar to our new TV during installation and made it so easy to understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that came to my house was fantastic. He was able to get the TV hooked up and working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Fan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent communication leading up to the on time service visit. Technician was very careful to respect the area where our TV was located and remained focused to get our issues resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man was polite and explained things to us andhad our soundbar running in no time,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had problems hooking up the TV with my DVD player ,Soundbar, Dish DVR, and settings to receive signals from Antanna.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THEY FIXED MY DVD PLAYER.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JOE AND BOB DID A GREAT JOB FOR ME. THEY ARE VERY KNOWLEDGEABLE.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    sales rep

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is good if they show up. they couldn't fix my issue

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon did a great job. He was knowledgeable and experienced in assisting us in getting our two sound bars working;. He was friendly and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek did Great Job Installing Our Sound Bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service, very responsive and knowledgeable about the products we purchased.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 2 out of 5 stars

    Wasted $

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad determined Soundbar was defective. $99 and would need to pay additional $99 to set up a replacement!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Everything hooked up great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked everything up professionally and quickly, and took away all boxes.

    I would recommend this to a friend
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