Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 393 Showing 7,841-7,860 of 7,923 reviews
  • Rated 5 out of 5 stars

    Details matter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and eye on detail. Installer supplied anchors that were needed to install the sound bar how I wanted it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Dude Joe is GREAT!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe came into our home and set up our new Sony(STR-790 receiver with Sony SACS-9 woofer to our Sony XBR-900F tv)A/V system. He was pleasant to speak to and very professional in attitude. Good job Joe!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rules

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a awesome job setting my Roku sound bar pro up and did it fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very knowlegable and professional as the tech installed my sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aleksander set us up with new gear

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aleksander is very knowledgeable and thorough, was honest about our products, and helped us fix our problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent did an admirable and professional job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people came in and installed our tv on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new receiver.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a fantastic job! Very professional, answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support with connecting my soundbar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were very knowledgeable and solved my issue without me needing to buy anything else!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick fix to problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome! the technicians were knowledgeable and quickly resolved my issue. Highly recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek guys are great.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great and verybhelpful. They answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thexagent installed the sounvar quickly and verified it is correctly operational.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed sound bar under tv and adjusted sound

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service description

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed a tv and sound bar, which they did a good job and I have no complaints. However, if opening the box and plugging in the sound bar to the tv and outlet is a $50 service that is absurd. This should be included in the install charge that I was charged for not this basic audio set-up. The geek squad consultant who came to my home for the consultation didn’t indicate this would be charged. The local BB store is the one who was adamant about this. I plan on taking this up with them. I would only recommend this if you have other audio components that need to be connected to a surround system.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did the job effectively and cheerfully. 8 extraneous characters. I hate surveys. Make work for marketing grads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad insyalled my Tv and soundbar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did an outstanding job of setting up my tv and soundbar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple & Easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technican did a excellent job installing my sound bar system! A++++

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible install experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers canceled the Appointment 5 times in a row on the day of the appointment with no reason. Terrible experience

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Found Problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was courteous and thorough. He found a problem with my sound system and fixed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setting up BigPapi TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried two different avenues for sound ARC and Optical for best sound. Settled on the ARC

    I would recommend this to a friend
Sponsored