Customer Ratings & Reviews

Two Geek Squad guys came to install a tv bracket on the wall and mount my existing tv to it. I already owned the bracket. They were very professional and did a great job. Very careful with my things and house. Looks good and I’m confident it will hold for a long time.

The agents were very courteous, professional, knowledgeable and setup my new television with no problems.

They mounted my TV to a third party stand and connected all mys stuff. They made sure everything was working before they left and took the box so I didn't have to deal with it.

The guys were great, they installed the whole tv set, even though they were not shipped at the same time. They installed & mounted my soundbar and mounted the tv to the wall. They were fast, knowledgeable, and easy to interact with.

The service was more than excellent. We had two installers for our 65" TV - they removed our old one from the wall mount and installed the new TV on the wall. Since we were changing from a 47" to 65" they adjusted the mount about 3-4 inches so it would be proper level and not too high. They also made sure all the cables were neat and zipped so it looked good. As one was doing the finishing touches the other installer a young lady turned on the TV and helped run through all the apps and menus that it had. She showed us every detail. They cleaned everything up and took our old TV away. My wife and I hesitated to pay Geek Squad to install it, we were going to try. Trust me the skill, speed, and guarantee made it worth them doing it all. It was effortless for them.

I purchased my tv on August 10. It was delivered 13 days later. I was scheduled for installation 5 times. No one ever showed up nor did they call. So I canceled the purchase and they scheduled it for pickup. We were very disappointed that e didn’t get to keep the tv. However, on August 29, the pick up tv day a very nice man named Jeff Magallanes showed up to retrieve the tv and bracket. He asked me why we were returning it. When I told him about all the no show installs and reschedules he asked if we still wanted the tv. I said we did but it’s of no use to us sitting in a box for 19 days and a future install sometime in September, a month after purchase!! This guy, Jeff, said he would install it NOW if we really wanted to keep it. Of course I said YES, so he called his supervisor and told him what was going on. The supervisor agreed that we had waited too long and gave Jeff the go ahead to install it. Jeff did a wonderful job and saved our tv. He saved Best Buy a sale of nearly $1000. Jeff is a great asset to Best Buy and should get a raise for what he did for this family. THANK YOU JEFF!!❤️

Geek squad team was wonderful. They showed up in a timely manner. Mounted the tv with no problems. Explained to me how to operate the tv as well as the sound bar and subwoofer. Very professional and friendly.

Chad was the one to help us installing our wall mount with 86” TV. They were very professional in keeping area tidy and well done. I hope to see him again in my future needs.

The team communicated thier arrival & showed up on time. They were very professional, knowledgeable and personable. They knew what they were doing and got my tv mounted above my fireplace in no time! They involved me as well to be sure it was placed where I wanted and went through the tv settings with me. They also took care to be sure cords were hidden. Highly recommend.

The Geek Squad mounted an outdoor tv on my siding on my deck. They were knowledgeable, courteous, and neat. They did a great job. Highly recommended. Well worth the money.

Best flat TV mount in the market. Strong enough to hold my 85” TV securely. Easy enough to release ans tilt to get to all the ports behind the TV. Had Geek Squad do the installation for a faster and more professionl look. But it’s easy enough to install on your own. 85” TV is too heavy to lift so let the pros do it.

GEEK Squad was scheduled to arrive at 11:30 am. They arrived at 10:30 am. It took them 30 minutes to install the bracket and mount my 85" TV. They asked if I needed any devices connected, and I told them I would do that myself. They cleaned up the area and asked if I needed anything else. I did not. They removed all the packaging and departed. It wasn't until they had departed that I noticed they kept the Installation Manual (found one online) and all the unused mounting accessories. That could be a problem down the road when I buy a new TV and don't have all the bolts, shims, etc needed to mate a new TV to the wall bracket. Not sure where I can get a replacement. I'll try contacting SANUS.

The installers were attentive to the homeowners needs for placement. They confirmed height prior to marking everything out. Utilised a portable shop vac to control any drywall dust. Set the device up and took the trash away. Made installing a tv look simple yet relieved the stress of having to do it yourself. 100% worth the service

Both fellows name Steve came in and mounted and set my tv up for me, answered all my questions, may i say they went above and beyond to make sure i was happy, Thanks guys for the awesome job

Geek squad did an excellent job of mounting my TV with an excellent mount. I did have to hire an electrician to run an outlet to the wall because geek squad doesn’t do that. geek squad did an excellent job of hiding all wires and the cable box.

Samsung no longer supports the no gap mount for their premier 4K tv. So, I sent that back and got a very low profile mount. The Geek Squad showed up, removed the drywall to recess mount the mount and installed my TV. There is < .4 inch gap between wall and TV. It looks like artwork. Can't wait till they recess mount my speakers, which are on their way from England and will be here soon. These guys are awesome!

Loved the service from the moment they came in my apartment. It was a rainy day and before they came in they put on these covers on their shoes which I appreciated (y’all think about everything). Nice and respectful gentleman. I think it didn’t even take them 15 minutes to mount my 75” TV. Very satisfied with the service and results.

The guys who did my installation did a awesome job very knowledgeable and helpful 82 inch Samsung

The agents mounted my tv and connected it to provided devices like my antenna and soundbars. They were very courteous and professional, asking for clarification which was helpful. They also offered tips on cable management.

I can’t remember the installer’s name, but I really appreciate how professional, clean and fast he was, I really want to thank best buy for hiring only the best to do these installation’s, I will always have confidence in the Best Buy’s employees!!!! THANK YOU BEST BUY ONCE AGAIN!!!!