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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4480 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 4,480 reviews
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 4 out of 5 stars

    Great overall earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the sound and comfort that I got from these earphones. Never slipped out while doing H.I.T workouts and I tend to sweat alot. I did have an issue with that case. Whenever I was charging the earphones and case together. The earphones would automatically connect to my phone, even though case was closed and earphones were properly placed in case.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Good sound, great battery life, comfortable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits in ears wonderfully, super stable, does not fall out while running. Sound is good, bass is good, battery is great. Can use either one solo, nice for road running.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Good, not great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the quality of the Certified Refurbished PowerBeats, especially with the lower price point compared to the brand new ones. I will say that the quality of the Certified Refurbished products are not consistent. I was under the impression that they would be cleaned and include all the original inserts, etc. The first pair I purchased that I eventually returned did not include any of the manuals or inserts, and were missing a set of the ear inserts. I purchased a second pair to try my luck and see if the second pair would have everything, and they did. I cleaned and returned the first pair. Onto the sound quality. I give these a solid 4 in sound. I see reviews comparing them to the AirPods and will say that they do not match the sound quality of the AirPods. How do I know? I wore one of each and compared the sound quality for the same song. I switched between connecting them on the same song, and the PowerBeats Pros are not as loud, nor do they sound as clear as the AirPods. Regarding comfort, I wore them for a few hours and could feel some pressure on the inside of my ears. The benefit is that they stay in place when I run, and are water resistant. I don't know the level of water resistance, but I sweat a good deal when I run and they were unaffected. Overall a good buy at the discounted Certified Refurbished price, but overpriced when not on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these beats to save a few dollars plus get the amazing sound beats are known for. Came shipped with original packaging. Only four stars due to them missing the middle size plugs. Just ordered some on Amazon to replace. Other then that they been a great pair of gym ear buds

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Great sound, incredible battery, but lots of flaws

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great. Rich bold bass that sounds much fuller than the Apple airpods pro, there's not comparison in sound. They also sound great on the phone. And with Apple's chip, they switch between Apple devices really seamlessly, especially IOS devices. The battery life is incredible, and the fast charge really does work well when in a pinch. However, I constantly notice that one or the other ear bud will not charge in the case which often leads me with an empty battery when I'm ready to exercise. On many occasions I've had to use other ear buds to exercise after these have been charging overnight. This makes it almost impossible to use if you travel when you can't control carefully placing your ear buds in the case before use at all times. I'm now getting them replaced through Apple care because this appears to be a common problem. Also, the case is huge, so you can't run around with these in your pocket. Lastly, if you run in a cold weather location, a winter hat will press the on ear buttons quite easily stopping your music.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great for running/working out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest concern was finding earbuds that would stay in my ear while I was running, and these work perfectly for that, and they sound great. My two issues are trying to use them on a plane I really missed the ANC and multiple times I’ve had connectivity issues when placing them in their charging case (if they don’t fit perfect they don’t charge).

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good. Exceptional clarity. I don't like the fact that you have to leave the case open just for the headphones to connect to your device. Nor do I like that sometimes my headphones do not automatically connect. It could be because these are refurbished I don't know but it bothers me. And the noise canceling in the background sucks. I work on automotive vehicles for a living so people constantly complain about the noise in the background in which I thought this would cancel out the noise but I guess not. Good headphones but just bad small things that ruin my overall experience.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great for workout

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired right away with my iPhone. Stays put during workouts and running. Has great bass and great overall sound. Like him so much but a second pair for my child.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. No bothersome wires. Great for jogging and exercising. Really enjoy the quality for very low price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    solid gym headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable for long periods, and great sound quality. but not very feature packed. works great at the gym and i enjoy the tactile buttons

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Decent headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was scared buying something “refurbished.” I needed something that would work for the gym because I sweat a lot of everything else would fall out. I chose these because of how it wraps around your ear. Well I love the head phones. I only use them for the gym. They can go four days without being charged. (Again I only use them for working out) I wish they had more bass and were a little louder.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfortable, durable, long lasting charge

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone always talks about how great Beats earphones are but I'm really not impressed. If I don't seat the earphone juuuuuuust right back into the case, it doesn't charge and stays connected to my phone and often I can try 3 or 4 times to get it set in there properly only for it to still not work. Overall, the sound quality is okay, there is a bit of a buzzing sound in the left earphone when using it by itself but don't notice it when using both. The charge on these is pretty good once you get them in the charging case properly and I do like that I can use them one at a time for longer usage. I'm not a fan of the fact that I have to download their app to see how much battery life I still have. 3 stars because the sound is good and they function fine but it's annoying to have to have an app and to try and get the earphones back into their case properly each time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing. They’re very comfortable. And, they stay in your ears! Similar to airpods though, they disconnect calls frequently and although it’s partially user error, it’s difficult to control.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Good earphones and charging case!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, as well as quality build. I use them while working outside in the yard,as well as the gym. The hook over the ear works great and prevents them from falling off my ear like many of the pods out there. I sweat a lot. And these help me from bending over every few minutes when I'm doing things and the oils and sweat start working against me. Sound quality is good! Overall a nice set of earphones that are wireless with good battery time and charging case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Beats Pro - Refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished! - But look and operate like brand new! Sounds great and controls on both ear pieces make them easy to operate. No worries about the ear pieces falling out or getting knocked out of the ear with the ear loops. Looking forward to upgrading to next generation with heart rate monitoring. Awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great for music lovers with an active lifestyle!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a fan of Beats since their old school over-the-ear models. The sound quality and range especially from the low to mid range is awesome. I was skeptical when they offered the first generation mini model that fit in the ear with the loop behind it. But once I tried it, there was no going back to the old style. And now they've upped their game again with the totally wireless version. The fit, sound, comfort and sweat-resistant feature is perfect for my active lifestyle.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. Battery lasts a long time. I had air pods but they started to go out and I had a hard time keeping them in my ears when at the gym and sweating. These stay in place very well at the gym and while running. The charging case is a little large, but manageable. I'm not sure I'd pay full price for these, but the Geek Squad Certified refurbished at the discount price is well worth it. sound quality is awesome and they auto pair to apple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    These earbud last FOREVER!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure if I was going to like these as much or more as the Sony earbuds I already owned but these blew the Sony buds out of the water. Comfortable to wear, clear sound and they last so long on a single charge. Reviews I have read say 9+ hours, while I haven't gone a full 9 hours with them yet I have worn them 5-6 hours on several occasions and they never died on me. My only gripe is a few times the sound does get muffled or pauses when my phone is in my pocket. Once I pull it out it clears up and then all is good, even when I put it back in my pocket. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best earbuds I've used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was given these earbuds as a gift, and then enjoyed them so much I purchased them as a gift for someone else. They feel extremely secure and are unnoticeable once you put them on. I use them for weightlifting and running and have never had any issues with them. Sounds quality is good.

    I would recommend this to a friend