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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 177 Showing 3,521-3,540 of 4,488 reviews
  • Rated 3 out of 5 stars

    Not worth it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People only buy this for the brand, there not even loud, no good bass and when on call sounds terrible, I bought some Anker that work better then this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work great! Comfortable!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great! Comfortable and easy to use. Yaaasss!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Another goo Putchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good earphones. I like the sound quality. They paired easily with my iPhone right out of the box. I am enjoy them and happy that I happened upon them on the Best Buy site.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is wonderful and a great bargain for a refurb. I just have trouble getting them to fit comfortably but that just might be me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really GOOD!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like this earphones better than the airpods pro my only issue is it hurts my ear cannal after using it for long time but over all its all good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wouldn't know they weren't brand new.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Wouldnt know they were refurbished.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great choice with refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t know the difference between refurbished and non refurbished. Glad I saved money with refurbished!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fir, easy setup and pairing. Packaged very nicely and efficient. Three different sizes of in-ear tips, select the one that fits you best, so you get that “Beat” you would expect

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work and look good. I have found cheaper ones that are similar though

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    used but good as new

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    refurbished but works well. sold out now. happy with purchase

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are nice but my left earphone went out. So I am returning them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! First time to use this product; wishing it would have came with instructions only down fall. Other than that they are great. Purchased online & received right on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tonie’s Beat wireless earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love every bit of it. I also have the iPods but got tired of falling out of my ears or me having to take them off at work, but with this wireless beats, I am good & hands free all day long.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great if on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Got them on sale otherwise probably wouldn't have spent the cash The Bluetooth app is constantly running on your phone which is a pain but otherwise its fine.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great conditions

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite being refurbished the sound quality & conditions are like new. Only issue is it’ll hurt your ears after having them on for quite a while & case is bulky compared to AirPods.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Constantly Disconnected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    returned the item for refund. These constantly disconnected from both my laptop and phone, which has not been a problem with other headphones so I know it's not my device. They also didn't fit my ear very well, even after adjusting the over-ear piece... can't expect them to fit everyone's ear perfectly but i was disappointed about the constant disconnection.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Was fine till the left bud stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was fine in the beginning till the left ear bud stopped working only after about a week. It came in what seemed to be in perfect box however the inside box was a bit dusty. Sound quality and performance was perfect when it worked and then the left bud stopped working. Took it back to Best Buy and and only gave store credit. So now I’m stuck with Best Buy store credit

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    To much hassel.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things suck. I had these for over a year and now wish I can return them. First you can not pair them without hassel, once paired they constantly disconnect when out of the case. After a factory reset you can't even see them in discovery mode to reconnect. I am very unhappy with these...so much promise but WAY TO MUCH HASSEL!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Beats Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble with the refurbish order. The usb cord was faulty. And had some issues with earbuds connect to iPhone

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Buds

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working in December, brought in March. Can not hear anything.

    No, I would not recommend this to a friend