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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 204 Showing 4,061-4,080 of 4,488 reviews
  • Rated 3 out of 5 stars

    Beats Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought these would be a great gift but I find them uncomfortable for looking period use. The sound quality is poor. I've had several pairs of beats, these were the first pair since apple took over & the difference is highly noticeable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Keep up the good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband love them he use them all the time and perfect work.!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought refurbished, regret it, having issues 3 weeks after buying Only to find out Best Buy only has 2 wk policy for return/exchange very disappointing now I have to deal with manufacturer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unsatisfied

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went out in October and I took them back in December to see if I could get them fixed and they told me they were 8 days out of warranty! They didn't come with an after market warranty or I would have bought it just for security purposes.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They’re ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re very loud which is good but when on FaceTime or the phone in general a lot of people complain that they hear everything else around me and not me. They say I sound like I’m super far away. Other than that they’re pretty good, I guess.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The charge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The don’t load properly and are a bit uncomfortable

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second set of refurbished Beats earphones, and we've been pleased with both purchases.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No Bass! Dre? Beats?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have No bass and the charge doesn’t hold on the right ear bud. I bought a $10 set of Skull Candy that sound 100% better. I will be returning these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    disappointed

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm disappointed in these. The left ear almost never works. I have tried my sons ear pods and was very impressed, I wish that I knew that the beats are shotty quality prior to buying them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stoo working and wasn't ablle to return them. Sound blow out after a couple of day's

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw the reviews so I just prayed I would get a pair that worked. They don't. Won't even turn on. I'm returning them and just spending the extra 75 dollars for a brand new pair and the protection plan

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    BEATS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They well and sound great. Easy to use. I was impressed with them. They arrived ⅕in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones have a great range and connection setup was super easy to my laptop and samsung phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones I have ever owned. Can't go wrong with these!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these refurbished for my boyfriend and they came in brand new! He loves them for running and working out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished Beats to save $$

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value on a refurb pair of them. Works and looks like a new pair. Would recommend to save some $$.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item arrived on time. Quality of this item was not good. I could barely hear the sound even on the highest level. Returning for a full refund.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for workouts

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for my workouts! A must get. I’ve tried other wireless earbuds and they kept falling out.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One star is very high rating considering one of the earphone stopped working after 2 weeks when I try to return they mentioned the return time is done and as refurbished it can’t be covered by warranty also

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Owwwww

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ears hurt from these there’s a hard ball plastic part that hurts both my ears kinda ridiculous I can only wear them for 10 minutes before I can’t bear it anymore not worth the price tag ):

    No, I would not recommend this to a friend