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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4496 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 210 Showing 4,181-4,200 of 4,496 reviews
  • Rated 1 out of 5 stars

    Trash. We’re absolutely a waste of money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were the worst purchase that I have ever made at Best Buy. The quality was terrible. The sound was simply put—TRASH! I do not recommend at all!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Powerbeats pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife love these she use these for her bike rides.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I otally regret getting the refurbished ones , the left ear dies within a hour of use after full charge and i can't even return them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy new

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems with left earbud from day one. I had know idea. These where for my son. He just let me know. A year later

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Right side didn’t work!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned them the same day! Got my full refund and I will Never order refurbished merchandise from them again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    upset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I GOT this item yesterday, it's not working at all. and I got a used one. this is very bad, I do not happy with this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I was getting the best of the best, regarding sound quality and bass. The was invisible and the sound quality is very poor...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it says certified refurbished but I received the item and it was defective

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t like them at all.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality was very poor. No Bass. Compared to the Apple AirPods I give them a 4. On a scale 1-10

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to fall asleep watxhjbg tv on ioad. Hurts my ears

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Powerbeats pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of the refurbished Powerbeats Pro was not upto the mark and I felt buds live was far better comparatively.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Beats

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is bad and i have to keep repeating myself for people to understand me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash as hell beats was best a when Dre had them apple had really messed up this brand ill stick to the bose for now on

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Earwax and Missing Ear-tips

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little disappointed. These arrived in a beat up ripped box and when I opened them, they were missing a pair of ear tips completely. Another pair of ear tips was clearly worn and it had someone else’s... ear debris still on it. I can understand the beat up box, but for certified refurbished earbuds I would expect all the pieces to be there and I would also expect new or sanitized ear tips.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont like them. They are to big and bulky. They hurt behind my ears. I really dont like.them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right ear works, left ear doesn’t. This is the first time I’ve turned them on to use them due to the shut down. These things suck.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is too big and larger than the size of the ear. It may injure the ear because of its enlargement

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sent wrong item, missing items

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the Moss green refurbed Beats for my wife. When the package came the box the Beats were in fell apart, was missing the the instruction manual and when we opened the case found the Beats were Ivory and not Moss, even though the outside of the box said Moss. They are working fine so the wife may keep them but i don't think i would buy another refurbed product here if that's the kind of attention to detail used.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Noise issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise is to low , I not sure if the ones are not certified but the prices it’s ok

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beat pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst quality ever. A $10 headset is better. Returning back.

    No, I would not recommend this to a friend
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